Orelle Birmingham

Review summary

1. S

   Steve

   Birmingham

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Very disappointing. Looks like there is no more Prix Fixe menu only A La Carte which for a business lunch takes this venue out of any future equation. For two people, bread, and olives, Sirloin Steaks and two ciders the cost including an automatic charity charge, 12.5% service was an extortionate £145. One steak was requested to be well done to be told that there would be a 40 minute wait so it was changed to medium and arrived 15 minutes later......30 minutes to turn into well done? By the way the steaks were only average. This is not the Orelle it was and won't be returning.
   

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2. A

   Alastair

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely food and a great setting with views across the city.
   

   Orelle BirminghamResponded 1 day ago

   Dear Alastair , Thank you so much for the 5-star review! Looking forward seeing you here next time! Best, Orelle Management Team
   

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3. P

   Polly

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food Amazing service Amazing outlook I would definitely recommend the restaurant to all for any occasion
   

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   Orelle BirminghamResponded 1 day ago

   Dear Polly, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the food, service, and the stunning views. Your recommendation means so much to us, and we look forward to welcoming you back for another amazing experience soon! Kindest Regards, Orelle Management Team
   

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4. M

   Maddie

   London

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Delicious food well presented but spoiled by constant attention from waiters, topping up wine too frequently. I prefer to be left to help ourselves and enjoy uninterrupted conversation.
   

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5. OT

   OpenTable Diner

   Birmingham

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic restaurant, the food was amazing and the service was on point.
   

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   Orelle BirminghamResponded 5 days ago

   Dear Guest, Thank you for your amazing feedback! We’re so glad you enjoyed both the food and the service. Your kind words mean a lot to us, and we can’t wait to welcome you back for another fantastic experience! Warm regards, Orelle Management
   

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6. H

   Hannah

   Surrey

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Despite being on the menu and when they called to confirm our booking 2 days before , they had discontinued the fixed lunch menu which offers better value. The food is overpriced £44 for a steak and it was underwhelming , it was very cold in the restaurant which they commented on when we arrived that they were fixing but there was no offer of complimentary tea or coffee as a nice gesture
   

   Orelle BirminghamResponded 5 days ago

   Dear Hannah, Thank you for your feedback. I apologize for the disappointment you experienced. The Prix-Fixe lunch menu was removed from our website on October 11th, which is why it was no longer available to select during booking. I understand how frustrating this must have been, especially after the confirmation call, and I regret that we didn’t offer a suitable alternative. I also sincerely apologize for the cold temperature in the restaurant and that we did not offer a gesture such as complimentary tea or coffee. Your comments about the food and the overall experience will be reviewed with the team. We appreciate your feedback and hope to provide a much improved visit in the future. Warm regards, Orelle Management
   

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7. J

   Jeremy

   London

   3 reviews

   5.0

   3 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Probably the best restaurant in Birmingham food and wine list outstanding
   

   Orelle BirminghamResponded 5 days ago

   Dear Jeremy, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our attentive service, and superb food. Your kind words mean a lot to us, and we can’t wait to welcome you back for another fabulous experience. Warm regards, Orelle Management
   

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8. A

   Amanda

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A thoroughly enjoyable experience as always - attentive service, great menu, dishes beautifully cooked and presented. And panoramic views over Birmingham and beyond- what is not to like…
   

   Orelle BirminghamResponded 5 days ago

   Dear Amanda, Thank you for your fantastic review! We’re thrilled to hear you had such an enjoyable experience and that you appreciated the attentive service, delicious menu, and beautifully presented dishes. The panoramic views are indeed a highlight, and we’re delighted you enjoyed them as well. We look forward to welcoming you back for another wonderful visit soon! Warm regards, Orelle Management
   

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9. PS

   PamS

   Birmingham

   4 reviews

   3.0

   4 reviews

   Dined on 20 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 5

   Ambience is lovely with great views and nice decor. The waiting staff are friendly and professional. However the service was very slow - not enough staff I think. Our food was tasty but our main was quite cold - we would have complained but as we had waited 90 mins for mains to arrive we decided just to eat it as we were hungry . It promised so much but for the price did not hit the mark.
   

   Orelle BirminghamResponded on 21 November 2024

   Dear PamS, Thank you for taking the time to share your experience with us. We’re glad you enjoyed the ambiance, views, and decor, as well as the friendliness and professionalism of our team. We’re truly sorry to hear that the service fell short of your expectations and that your main course was not served at the ideal temperature. Waiting 90 minutes for your food is far from the standard we aim to deliver, and we understand how frustrating that must have been. We hope you might give us another chance in the future to show you the experience we’re truly capable of providing. Thank you again for your honest feedback – it helps us grow and improve. Warm regards, Orelle Management
   

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10. C

    Connor

    Birmingham

    1 review

    5.0

    1 review

    Dined on 19 November 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    The food was really nice the presentation and taste was great. The place itself is so nice I am glad we visited around winter time as it felt very cosy and festive. I have to say our table service by Michela was perfect, she is so lovely and well spoken and presents the food well and makes you feel very welcome and comfortable.
    

    Orelle BirminghamResponded on 21 November 2024

    Dear Connor, Thank you for such a lovely review! We’re thrilled to hear that you enjoyed the food, both in taste and presentation, and that the cosy, festive atmosphere added to your experience. A special thank you for your kind words about Michela – she truly is an asset to our team, and we’re so pleased she made your visit so welcoming and comfortable. We’ll make sure to pass on your compliments to her, they’ll mean the world to her! We’d love to welcome you back anytime, whether for another winter visit or another season entirely. Thank you again for your wonderful feedback. Warm regards, Orelle Management
    

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