Orchid House Winery

Review summary

1. E

   Erin

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner was amazing, all of the staff were attentive and kind, we had great service, and the space is so cozy and inviting. ❤️
   

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2. V

   Vijay

   Cleveland

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful place, excellent food and great service!
   

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3. R

   Rick

   Cleveland

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and very accommodating staff. We were very impressed! We’ll be back soon.
   

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4. L

   Lori

   Cleveland

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time visiting. We were a party of seven and there to celebrate our friend’s birthday. Everything about the day was perfect. Our server Lynley went out of her way to make sure we were taken care of, while addressing us all my name and making personal connections with us. This will definitely be a place we will return to for future celebrations.
   

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5. J

   Jerry

   Cleveland

   20 reviews

   5.0

   20 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our server, Cohle was exceptional. All of us ordered from the special CLE restaurant week menu and the meals were very good. If you like a quieter area, ask for a table off the main room. It can get noisy since it is an open spa
   

   Orchid House WineryResponded 1 day ago

   Hello Jerry, Thank you for a fantastic review of Orchid House Winery! We are thrilled to hear that Chloe provided exceptional service and that you enjoyed your visit with us. We look forward to seeing you again soon!
   

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6. K

   Karen

   Cleveland

   32 reviews

   vip
   5.0

   32 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful night celebrating our friend’s birthdays!!! The food, service and overall atmosphere were wonderful!!! Our waitress, Mila, was exceptional and made our experience even better! I would highly recommend Orchid House for an event or casual dining. Food was phenomenal—especially the lamb chop entree!!!
   

   Orchid House WineryResponded 1 day ago

   Hello Karen, Thank you for your lovely review of Orchid House Winery! We are thrilled to receive a five-star review and will pass along your compliments to Myla and our chefs. We look forward to seeing you again soon!
   

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7. S

   Suzy

   Cleveland

   14 reviews

   vip
   4.0

   14 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Everything was great except it was extremely loud. We were not in the main dining, but in the smaller room. Tables were very close together and it was so loud we couldn’t hear each other. Our food was excellent!
   

   Orchid House WineryResponded 4 days ago

   Hi Suzy, Thank you for leaving a review for Orchid House Winery! We're delighted to see you enjoyed your food and service. We do apologize the noise level was louder with an influx of guests on Saturday evening. Thank you for dining with us and we hope to see you again soon!
   

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8. S

   Shane

   Cleveland

   7 reviews

   5.0

   7 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a nice first visit to Orchid House. Service was excellent - Lynley was friendly & professional. She was very helpful navigating the menu, providing helpful suggestions. Loved the cocktails & dinner was very good. In general, everyone we encountered was friendly & wanted to ensure we were having a good experience. We'll be back!
   

   Orchid House WineryResponded 4 days ago

   Hello Shane, Thank you for a lovely review of Orchid House Winery! We're thrilled to hear Lynley provided excellent service and you enjoyed your visit. We look forward to seeing you again soon!
   

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9. OT

   OpenTable Diner

   Cleveland

   3 reviews

   1.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   This is my first time leaving a review for a restaurant but I felt very compelled. I love sapphire creek so much , so I was left in awe by my experience at orchid house winery. First of all - the atmosphere is god awful. It’s so quiet you could hear a pin drop and It’s so bright I felt like I was eating under a hospital operating room light. The drinks- all 3 in our party hated our drinks so much we asked for new ones that were not any better . The food- we literally had to spit out. Arancini tasted like it was from a freezer ,I love Cesar’s salad and this was the worst one I’ve ever had. It tasted like old fish. It was a laughable experience for everyone in our party. The service was extremely slow considering we were one of 3 tables there. they had a great opportunity to make this something special and it’s very disappointing . Again- I NEVER complain about restaurants but this one was so bad it warranted it .
   

   Orchid House WineryResponded 7 days ago

   Hello and thank you for sharing your feedback about your visit. We're truly sorry to hear that we didn't meet your expectations as we always strive to provide excellent service and high quality food. We can assure you that we serve fresh, never frozen and made from scratch items like arancini. Our grilled caesar salad is typically a guest favorite as it is first char grilled and then topped in a traditional way with whole anchovies. We would have loved the opportunity to address your issues in house and make your experience more enjoyable. Our management team and staff care deeply about guest satisfaction. We'd be happy to discuss your visit further and invite you back in to dine with us soon!
   

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10. M

    Megan

    Cleveland

    2 reviews

    5.0

    2 reviews

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our waitress Megan was awesome! Very friendly and informative about menu and drinks. We had a wonderful time celebrating our friend’s birthday. We will definitely be back to enjoy more delicious food and drinks.
    

    Orchid House WineryResponded 7 days ago

    Hi Megan, We're happy to hear that you received great service from Megan and enjoyed celebrating a birthday with us. Thank you for leaving a wonderful review and we hope to see you again soon!
    

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