Open Road - Reston

Review summary

1. B

   Bruce

   VIP

   Richmond

   28 reviews

   5.0

   28 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a business lunch. Food was good. Did not get what I initially ordered but they quickly corrected it.
   

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2. M

   Mike

   Washington DC

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very enjoyable dinner for five. Server was outstanding and flexible during ordering process. Food and drinks delivered promptly. One of our favorites in Reston.
   

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3. R

   Robert

   Washington DC

   6 reviews

   4.0

   6 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   We think the food is OK. It is not very good or better. Service is good definitely. Noise levels are very very high.
   

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4. L

   Lisa

   Washington DC

   12 reviews

   5.0

   12 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had reservations which was a good choice since the restaurant was busy. Nicely decorated for Christmas. The service was excellent. My husband and I ordered salads, they were ok. One son ordered a burger and fries and loved it. The other son ordered a pizza and fries, and we all had a slice. Really delicious. We shared a slice of key lime pie. Also, really delicious. The prices were what you would expect. We will go back again.
   

   Open Road - RestonResponded 6 days ago

   Lisa, We are so glad you enjoyed your dining experience! Thank you for your support, we hope to see you all again soon! All the best, Josh
   

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5. D

   Dana

   Washington DC

   7 reviews

   5.0

   7 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is always a great place to have dinner. Food is good and service is great.
   

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6. O

   Olga

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice atmosphere for meeting with friends. I like wine selection at this restaurant. Our server was polite and quick!! Thank you. Recommend to visit.
   

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7. J

   Joshua

   Seattle

   9 reviews

   5.0

   9 reviews

   Dined on 26 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My friends and I had a wonderful time and we all commented on how great the staff were for our visit. The food was also better than average- we will definitely come back. 😀😀
   

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8. J

   Jacki

   VIP

   Washington DC

   16 reviews

   3.0

   16 reviews

   Dined on 24 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   I’m sure the bar is great, but as a dining experience it is not the best. This was the second time I came here and was greeted by the hostesses like I had three heads! Both times I entered the restaurant they looked at me like we weren’t allowed in or something. Then got very confused on how to seat our family even though no one was in the restaurant (not a very big family only 2 children). Our salads were very good though and my husband liked his burger. Not sure if I’ll be back, maybe for takeout!
   

   Open Road - RestonResponded on 2 December 2024

   Hi Jacki, Thank you for sharing your feedback. Our goal is to provide exceptional service to all of our guests, and it's clear we fell short on this occasion. We will address your concerns and ensure that all guests are greeted warmly and seated promptly. While we're glad you enjoyed the salad and burger, we're disappointed to hear that your overall experience wasn't positive. We will use your feedback to improve our service and ensure that future visits are more enjoyable. Kindest Regards, Jessica, Brand + Community Manager
   

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9. J

   Jim

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food here is always very good. The service is hit or miss. Last night we had a wonderful server. It would be nice if they could keep that consistent here. 
   

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10. W

    William

    Baltimore

    1 review

    3.0

    1 review

    Dined on 15 November 2024

    1. Overall 3
    2. Food 2
    3. Service 1
    4. Ambience 3

    It’s a typical bar food experience with a better than average decor and ambiance, drinks are not anything over the top and the food needs more attention to detail, so many things can be done to enhance their menu. From the quality of ingredients used to the overall look and feel of the dishes. It can be a successful place but it’s stuck in a rut, you just can’t throw darts at the wall and see what sticks in hope that it works.
    

    Open Road - RestonResponded on 18 November 2024

    Hi William, Thanks for visiting Open Road. We are always striving to find ways to improve our operations and sincerely appreciate feedback from our guests (whether it's positive or negative). We will share your feedback with our team. We're committed to making the necessary changes to ensure a more satisfying dining experience. We hope to host you again soon. Kindest Regards, Jessica, Brand + Community Manager
    

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