O-Ku - Charlotte

Review summary

1. C

   Constance

   Charleston

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing Gluten Free experience! We had several rolls and the edamame. Highly recommend!!
   

   Is this helpful?

   Report
2. K

   Kristen

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Once again had the most fabulous experience at Oku. We have celebrated all our big events here, engagement, anniversaries and now my husbands 30th birthday where they went above and beyond making our experience out of this world. I’m so thankful for all the memories we’ve shared here, which is why we come back from Ohio every single year to enjoy their amazing hospitality and food. Thank you to Trey and all of the amazing team!
   

   O-Ku - CharlotteResponded 2 days ago

   Kristen & Tyler - we look forward to celebrating with you always, and are so glad to be at your service for special memory making for many years to come!
   

   Is this helpful?

   Report
3. D

   Dawn

   Charlotte

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We asked for 2 seats at the sushi bar; I said in the notes on Open Table and called at 4:30 to confirm and was told that they make every attempt to honor requests. When we got there they tried to seat us at a table near the door. I again asked for the sushi bar and we waited another 30 minutes while only 3 people were seated there! Drink orders took forever and the food was disappointing.
   

   O-Ku - CharlotteResponded 2 days ago

   Hi Dawn - We're truly sorry to hear about your experience and apologize for the inconvenience you faced with the seating and service. We strive to accommodate all guest requests and understand how frustrating it must have been to wait longer than expected. Additionally, we’re sorry to hear that the drink service and food did not meet your expectations. We will address these concerns with our team to ensure improvements are made. We hope you’ll consider giving us another chance to provide a better experience in the future. If you'll consider another visit, I would love to personally assist with the reservation to ensure we really knock it out of the park for you. Please feel free to contact me directly. At Your Service, Lauren Bachar General Manager
   

   Is this helpful?

   Report
4. b

   barbara

   Fort Lauderdale

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food. Fantastic service. Always a treat to dine here.
   

   O-Ku - CharlotteResponded 4 days ago

   Hi Barbara! You are always a treat to take care of! We look forward to seeing you soon, thanks for leaving us this awesome review!
   

   Is this helpful?

   Report
5. D

   Dajah

   Charlotte

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   From the time we walked in to the time we left everything was a 20-30 minute wait. Arrived on time for our reservation at 9:15 wasn’t sat until 9:35 manager stopped at our table once to apologize and assure we’d be taken care of (never seen him again after that). Got to our table was gifted two pieces of sashimi for waiting. Ordered two appetizers with server (who was nice but clearly too busy) those took about 20 min to come out after finishing those we ordered drinks those took 30/35 min to come out. We completely finished our cocktails before the two rolls we ordered 30 minutes ago came out. After our rolls I asked for the check and a special request (slice of cake with a candle for my best friend’s birthday) that unfortunately was another 20 minute wait. Wouldn’t come here for special occasions just quick dinning. Also understand that just because you make a reservation doesn’t mean you’ll be sat at the time of your reservation or even have a private table.
   

   • 

   O-Ku - CharlotteResponded 4 days ago

   Hi Dajah, Thank you for sharing about your recent experience. We understand how frustrating it can be to experience long wait times, especially when celebrating an occasion. Your feedback important to us, and we're sorry that we didn’t meet your expectations. We're continuously working on improving our service, and we'll make sure your comments are shared with the team to help enhance the experience for future guests. We'd love to invite you back in order to make it up to you, and I would be happy to personally assist with booking your next visit to ensure we really knock it out of the park for you. We hope you'll consider giving us another chance in the future. Please feel free to reach out to me directly. At Your Service, Lauren Bachar General Manager
   

   Is this helpful?

   Report
6. R

   Robert

   Cincinnati

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best dining experiences my wife and I have ever had. Exceptional service
   

   O-Ku - CharlotteResponded 5 days ago

   Hey Robert! Thank you SO MUCH for leaving us this amazing review. We are truly honored to have been able to provide one of the best dining experiences you and your wife have ever had. We look forward to seeing you again soon!
   

   Is this helpful?

   Report
7. L

   Lori

   Charlotte

   21 reviews

   5.0

   21 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and service!!! I will be back again.
   

   O-Ku - CharlotteResponded 4 days ago

   Thank you for these lovely compliments, Lori. We look forward to your next visit!
   

   Is this helpful?

   Report
8. D

   Deborah

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent. I’m only sorry it’s so hard to get reservations at this fabulous restaurant!
   

   O-Ku - CharlotteResponded 6 days ago

   Hey Deborah! We are so flattered by your sweet review. Thank you for taking the time to let us know that you enjoyed your most recent experience! We look forward to seeing you soon!
   

   Is this helpful?

   Report
9. A

   Alyssa

   Charlotte

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   An amazing dining experience from start to finish. Very kind and attentive staff as well.
   

   O-Ku - CharlotteResponded 6 days ago

   Hey Alyssa! Thank you so much for leaving us this wonderful review! We are so glad to know you had a wonderful experience and can't wait to welcome you back soon!
   

   Is this helpful?

   Report
10. B

    Brianna

    Orlando

    2 reviews

    5.0

    2 reviews

    Dined on 16 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server Mei Ling was absolutely phenomenal and made my father’s birthday experience a memorable one. Every time food was delivered, they would wish him a happy birthday. Food was spectacular, only serving the highest quality of fish for each dish. O-Ku will continue to be a place we go to whenever we visit Charlotte.
    

    O-Ku - CharlotteResponded on 17 December 2024

    Thanks for leaving us such a wonderful review, Brianna! We are so glad to know that Meiling's service, the happy birthday wishes, and the quality of the food made for an exceptional evening. We look forward to seeing you again next time you're in town.
    

    Is this helpful?

    Report