O-Ku - Charlotte

Review summary

1. M

   Megan

   VIP

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my friends birthday and the entire team at O-Ku made her feel extra special. The host, the busers, wait staff, etc everyone said happy birthday…it was even on the menu. And they brought a birthday dish that was delicious, South End Shrimp, order it!!! Also they were out of her favorite roll (potato roll) bc they have to roll it before shift it is so intricate, we were bummed but moved on everything was so good. Towards the end of the meal they brought out a potato roll they rolled especially for us! Amazing! I rarely give words reviews but Mayling and team were awesome. Thank you!!
   

   O-Ku - CharlotteResponded 1 day ago

   Megan! This review has us absolutely over the moon to be in receipt of! We are SO glad that your friend felt celebrated and that you both loved the food and Meiling's above and beyond service. We truly look forward to many more visits from you!
   

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2. E

   Ervon

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I’ve always enjoyed dining at O’Ku, but my recent visit left me a little disappointed. Everything about the experience was great overall—lovely atmosphere, attentive service, and quality food—but I was disheartened to discover that the best sushi roll, the Hot and Heavy, is no longer on the menu. I decided to try the Truffle Toro roll, and my date opted for the Mermaid Roll. While both were decent, they didn’t quite measure up to the bold flavors and balance of the Hot and Heavy. I really hope O’Ku considers bringing it back—it was truly a standout dish. We also shared the Southend Shrimp and a salad, which were both delicious. My date enjoyed a cocktail, and I had a refreshing ginger beer to round out the meal. O’Ku remains a solid choice for sushi in Charlotte, but the absence of the Hot and Heavy roll was definitely felt. Here’s hoping it makes a comeback!
   

   O-Ku - CharlotteResponded 2 days ago

   Hey Evron! Thanks for taking the time to leave us this wonderful, detailed review. We are so glad to know you enjoyed your experience, in spite of your favorite roll no longer being on the menu. We strive to keep a healthy rotation of menu items which highlight seasonal ingredients, but we will take your feedback to heart in terms of our next menu refresh! We hope to see you again soon!
   

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3. C

   Constance

   Charleston

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing Gluten Free experience! We had several rolls and the edamame. Highly recommend!!
   

   O-Ku - CharlotteResponded 2 days ago

   Hey Constance! Thank you for taking the time to leave this wonderful feedback! We are so glad you had an amazing gluten-free time! See you again soon!
   

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4. K

   Kristen

   Cincinnati

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Once again had the most fabulous experience at Oku. We have celebrated all our big events here, engagement, anniversaries and now my husbands 30th birthday where they went above and beyond making our experience out of this world. I’m so thankful for all the memories we’ve shared here, which is why we come back from Ohio every single year to enjoy their amazing hospitality and food. Thank you to Trey and all of the amazing team!
   

   O-Ku - CharlotteResponded 5 days ago

   Kristen & Tyler - we look forward to celebrating with you always, and are so glad to be at your service for special memory making for many years to come!
   

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5. D

   Dawn

   Charlotte

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We asked for 2 seats at the sushi bar; I said in the notes on Open Table and called at 4:30 to confirm and was told that they make every attempt to honor requests. When we got there they tried to seat us at a table near the door. I again asked for the sushi bar and we waited another 30 minutes while only 3 people were seated there! Drink orders took forever and the food was disappointing.
   

   O-Ku - CharlotteResponded 5 days ago

   Hi Dawn - We're truly sorry to hear about your experience and apologize for the inconvenience you faced with the seating and service. We strive to accommodate all guest requests and understand how frustrating it must have been to wait longer than expected. Additionally, we’re sorry to hear that the drink service and food did not meet your expectations. We will address these concerns with our team to ensure improvements are made. We hope you’ll consider giving us another chance to provide a better experience in the future. If you'll consider another visit, I would love to personally assist with the reservation to ensure we really knock it out of the park for you. Please feel free to contact me directly. At Your Service, Lauren Bachar General Manager
   

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6. b

   barbara

   Fort Lauderdale

   5 reviews

   5.0

   5 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food. Fantastic service. Always a treat to dine here.
   

   O-Ku - CharlotteResponded 7 days ago

   Hi Barbara! You are always a treat to take care of! We look forward to seeing you soon, thanks for leaving us this awesome review!
   

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7. D

   Dajah

   Charlotte

   1 review

   2.0

   1 review

   Dined on 21 December 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   From the time we walked in to the time we left everything was a 20-30 minute wait. Arrived on time for our reservation at 9:15 wasn’t sat until 9:35 manager stopped at our table once to apologize and assure we’d be taken care of (never seen him again after that). Got to our table was gifted two pieces of sashimi for waiting. Ordered two appetizers with server (who was nice but clearly too busy) those took about 20 min to come out after finishing those we ordered drinks those took 30/35 min to come out. We completely finished our cocktails before the two rolls we ordered 30 minutes ago came out. After our rolls I asked for the check and a special request (slice of cake with a candle for my best friend’s birthday) that unfortunately was another 20 minute wait. Wouldn’t come here for special occasions just quick dinning. Also understand that just because you make a reservation doesn’t mean you’ll be sat at the time of your reservation or even have a private table.
   

   • 

   O-Ku - CharlotteResponded 7 days ago

   Hi Dajah, Thank you for sharing about your recent experience. We understand how frustrating it can be to experience long wait times, especially when celebrating an occasion. Your feedback important to us, and we're sorry that we didn’t meet your expectations. We're continuously working on improving our service, and we'll make sure your comments are shared with the team to help enhance the experience for future guests. We'd love to invite you back in order to make it up to you, and I would be happy to personally assist with booking your next visit to ensure we really knock it out of the park for you. We hope you'll consider giving us another chance in the future. Please feel free to reach out to me directly. At Your Service, Lauren Bachar General Manager
   

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8. R

   Robert

   Cincinnati

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best dining experiences my wife and I have ever had. Exceptional service
   

   O-Ku - CharlotteResponded on 21 December 2024

   Hey Robert! Thank you SO MUCH for leaving us this amazing review. We are truly honored to have been able to provide one of the best dining experiences you and your wife have ever had. We look forward to seeing you again soon!
   

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9. L

   Lori

   Charlotte

   21 reviews

   5.0

   21 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food and service!!! I will be back again.
   

   O-Ku - CharlotteResponded 7 days ago

   Thank you for these lovely compliments, Lori. We look forward to your next visit!
   

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10. D

    Deborah

    Charlotte

    4 reviews

    5.0

    4 reviews

    Dined on 19 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent. I’m only sorry it’s so hard to get reservations at this fabulous restaurant!
    

    O-Ku - CharlotteResponded on 20 December 2024

    Hey Deborah! We are so flattered by your sweet review. Thank you for taking the time to let us know that you enjoyed your most recent experience! We look forward to seeing you soon!
    

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