O-Ku - Charlotte

Review summary

1. b

   barbara

   Fort Lauderdale

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food. Fantastic service. Always a treat to dine here.
   

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2. D

   Dajah

   Charlotte

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   From the time we walked in to the time we left everything was a 20-30 minute wait. Arrived on time for our reservation at 9:15 wasn’t sat until 9:35 manager stopped at our table once to apologize and assure we’d be taken care of (never seen him again after that). Got to our table was gifted two pieces of sashimi for waiting. Ordered two appetizers with server (who was nice but clearly too busy) those took about 20 min to come out after finishing those we ordered drinks those took 30/35 min to come out. We completely finished our cocktails before the two rolls we ordered 30 minutes ago came out. After our rolls I asked for the check and a special request (slice of cake with a candle for my best friend’s birthday) that unfortunately was another 20 minute wait. Wouldn’t come here for special occasions just quick dinning. Also understand that just because you make a reservation doesn’t mean you’ll be sat at the time of your reservation or even have a private table.
   

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3. R

   Robert

   Cincinnati

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best dining experiences my wife and I have ever had. Exceptional service
   

   O-Ku - CharlotteResponded 1 day ago

   Hey Robert! Thank you SO MUCH for leaving us this amazing review. We are truly honored to have been able to provide one of the best dining experiences you and your wife have ever had. We look forward to seeing you again soon!
   

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4. D

   Deborah

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent. I’m only sorry it’s so hard to get reservations at this fabulous restaurant!
   

   O-Ku - CharlotteResponded 2 days ago

   Hey Deborah! We are so flattered by your sweet review. Thank you for taking the time to let us know that you enjoyed your most recent experience! We look forward to seeing you soon!
   

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5. A

   Alyssa

   Charlotte

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   An amazing dining experience from start to finish. Very kind and attentive staff as well.
   

   O-Ku - CharlotteResponded 2 days ago

   Hey Alyssa! Thank you so much for leaving us this wonderful review! We are so glad to know you had a wonderful experience and can't wait to welcome you back soon!
   

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6. B

   Brianna

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Mei Ling was absolutely phenomenal and made my father’s birthday experience a memorable one. Every time food was delivered, they would wish him a happy birthday. Food was spectacular, only serving the highest quality of fish for each dish. O-Ku will continue to be a place we go to whenever we visit Charlotte.
   

   O-Ku - CharlotteResponded 5 days ago

   Thanks for leaving us such a wonderful review, Brianna! We are so glad to know that Meiling's service, the happy birthday wishes, and the quality of the food made for an exceptional evening. We look forward to seeing you again next time you're in town.
   

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7. RB

   RosaB

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding experience, Kayla was an incredible server! The food was amazing!!!
   

   O-Ku - CharlotteResponded 6 days ago

   Thank you so much for taking time to leave us a review, Rosa! We are so glad the food and Kayla's service helped make the experience so wonderful. We look forward to seeing you again soon!
   

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8. S

   Stephanie

   VIP

   Charlotte

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service. Outstanding food. Music was not to our liking and was a bit too loud. Cold draft coming from the doors as our table was right in front. But, overall AMAZING!
   

   O-Ku - CharlotteResponded 7 days ago

   Thank you so much for taking the time to leave us this wonderful review, Stephanie! While we know the loud vibey tunes aren't everyone's jam, we are super glad to know you found the food and service to be so fantastic. Apologies on the draft as well, I know that can certainly detract from the overall experience. Anyway, thanks again for visiting us and we look forward to seeing you again soon!
   

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9. T

   Tim

   VIP

   Charlotte

   1 review

   2.0

   1 review

   Dined on 13 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   Sashimi and sparkles was extremely disappointing. It took an hour before it was served and the quality and presentation was underwhelming.
   

   O-Ku - CharlotteResponded on 14 December 2024

   Hey Tim - I am so sorry you found the specialty sashimi to be disappointing and sorrier yet to learn that there were delays in receiving your food. I can imagine the frustration you must be feeling after your visit, and I'd love an opportunity to make it up to you! If you're keen to give us another chance, I will personally book your next visit to ensure you receive the experience you deserve. Please feel welcome to reach out to me directly. At Your Service, Lauren Bachar General Manager
   

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10. N

    Neshamy

    VIP

    New York City

    11 reviews

    1.0

    11 reviews

    Dined on 13 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I ordered the lobster fried rice, and when it was served there was not one piece of lobster to be found. I sent it back and they prepared me another lobster fried rice. The second attempt had lobster but while I was eating I found a red rubber band in my food. I sent the second lobster fried rice back and spoke to the manager. The manager was so embarrassed he decided to take care of the bill. He then sent us home with a new lobster fried rice. When we got home and opened the takeaway lobster fried rice , it of course had no lobster on it. We were celebrating our anniversary and this restaurant tried to make it right but fell short again. We were really excited to try this place but i do not know what is going on in the kitchen. Disaster after disaster occurred and we went home hungry. I never experienced this in my life. The manager ( I think his name was Will) tried to recover what was left of our anniversary dinner but the kitchen fell short again.
    

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    O-Ku - CharlotteResponded on 13 December 2024

    Hi Neshamy, As I have mentioned in our separate email communication, we are terribly sorry to learn about the culinary comedy of errors you suffered the other night at our restaurant. And we are more than prepared to make it right by you! I am thrilled to know that you're willing to give us another chance. We will iron out those details via email and I will look forward to your next visit so that we can truly knock it out of the park for you. At Your Service, Lauren Bachar General Manager
    

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