O-Ku - Charlotte

Review summary

1. W

   Whitney

   Charlotte

   10 reviews

   2.0

   10 reviews

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   Server kept calling my friend “baby” and “queen”. He rarely checked on us. Took us about 15 mins from when I asked for the check to signing my credit card receipt. The food was good but the service was not professional or timely.
   

   O-Ku - CharlotteResponded today

   Hi Whitney! Thank you for sharing your feedback. We’re glad to hear that you enjoyed the food, but we apologize for the service experience you had. We take professionalism seriously, and it sounds like we clearly missed the mark during your visit. Your comments regarding the server’s behavior and the timeliness of your check will be addressed with our team to ensure a more attentive and respectful experience for all guests. I'd love to invite you back to make it up to you and provide you and your friend the dining experience you truly deserve. If I can personally assist with your next booking to ensure an exemplary experience, please reach out to me directly. I'll leave my contact in a private message. At Your Service, Lauren Bachar General Manager
   

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2. B

   Bridget

   Greensboro

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Sushi and sides were amazing. Service is great and so accommodating to every knee that we had. We will be back.
   

   O-Ku - CharlotteResponded today

   Hey Bridget! Thank you so much for leaving us this wonderful review! We are so glad you enjoyed the service and the cuisine! We look forward to seeing you again soon!
   

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3. C

   Chanel

   Washington DC

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff made my daughter’s 16th birthday so special. They even gave her a very nice birthday gift. The best sushi in Charlotte!
   

   O-Ku - CharlotteResponded 1 day ago

   Hey Chanel! We had such a nice time celebrating Sweet Sixteen with y'all, and we are so glad she loved her gift! We look forward to seeing you again soon!
   

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4. KW

   KeyWestRegular

   Charlotte

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Start to finish exceptional experience. Fantastic service and everything was delicious.
   

   O-Ku - CharlotteResponded 2 days ago

   Thanks for the five star review!
   

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5. C

   Chelsea

   Portland

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and amazing service. Our server Tony was phenomenal.
   

   O-Ku - CharlotteResponded 1 day ago

   Hey Chelsea! Thanks for leaving us this wonderful review and for shouting out Tony's service - we agree! We think he's pretty phenomenal ourselves! We look forward to seeing you again soon.
   

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6. T

   Todd

   VIP

   Greece

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’d say that O-ku does live up to its reputation as being the top sushi in Charlotte largely due to freshness of food, outstanding ambiance and quality service. 2 caveats though, a few in our party were drinking and said the margaritas were super weak (while still being $15/each) and take note there isn’t much on the menu if you need a substantial dish to fill you up. Closest thing we found was chicken teriyaki with rice. It truly is a sushi restaurant NOT trying to be an all in one Asian restaurant with things like dumplings, Thai dishes, etc…
   

   O-Ku - CharlotteResponded 2 days ago

   Hey Todd! Thank you for taking the time to leave us this wonderful review! We are so glad to know that you think the food, ambiance, and service hold up to our highly regarded reputation of excellence. We can't wait to welcome you back again soon!
   

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7. M

   Megan

   VIP

   Charlotte

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my friends birthday and the entire team at O-Ku made her feel extra special. The host, the busers, wait staff, etc everyone said happy birthday…it was even on the menu. And they brought a birthday dish that was delicious, South End Shrimp, order it!!! Also they were out of her favorite roll (potato roll) bc they have to roll it before shift it is so intricate, we were bummed but moved on everything was so good. Towards the end of the meal they brought out a potato roll they rolled especially for us! Amazing! I rarely give words reviews but Mayling and team were awesome. Thank you!!
   

   O-Ku - CharlotteResponded 3 days ago

   Megan! This review has us absolutely over the moon to be in receipt of! We are SO glad that your friend felt celebrated and that you both loved the food and Meiling's above and beyond service. We truly look forward to many more visits from you!
   

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8. E

   Ervon

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   I’ve always enjoyed dining at O’Ku, but my recent visit left me a little disappointed. Everything about the experience was great overall—lovely atmosphere, attentive service, and quality food—but I was disheartened to discover that the best sushi roll, the Hot and Heavy, is no longer on the menu. I decided to try the Truffle Toro roll, and my date opted for the Mermaid Roll. While both were decent, they didn’t quite measure up to the bold flavors and balance of the Hot and Heavy. I really hope O’Ku considers bringing it back—it was truly a standout dish. We also shared the Southend Shrimp and a salad, which were both delicious. My date enjoyed a cocktail, and I had a refreshing ginger beer to round out the meal. O’Ku remains a solid choice for sushi in Charlotte, but the absence of the Hot and Heavy roll was definitely felt. Here’s hoping it makes a comeback!
   

   O-Ku - CharlotteResponded 4 days ago

   Hey Evron! Thanks for taking the time to leave us this wonderful, detailed review. We are so glad to know you enjoyed your experience, in spite of your favorite roll no longer being on the menu. We strive to keep a healthy rotation of menu items which highlight seasonal ingredients, but we will take your feedback to heart in terms of our next menu refresh! We hope to see you again soon!
   

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9. C

   Constance

   Charleston

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing Gluten Free experience! We had several rolls and the edamame. Highly recommend!!
   

   O-Ku - CharlotteResponded 4 days ago

   Hey Constance! Thank you for taking the time to leave this wonderful feedback! We are so glad you had an amazing gluten-free time! See you again soon!
   

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10. K

    Kristen

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on 23 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Once again had the most fabulous experience at Oku. We have celebrated all our big events here, engagement, anniversaries and now my husbands 30th birthday where they went above and beyond making our experience out of this world. I’m so thankful for all the memories we’ve shared here, which is why we come back from Ohio every single year to enjoy their amazing hospitality and food. Thank you to Trey and all of the amazing team!
    

    O-Ku - CharlotteResponded 7 days ago

    Kristen & Tyler - we look forward to celebrating with you always, and are so glad to be at your service for special memory making for many years to come!
    

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