Nouveau at Balgownie Estate

Review summary

1. C

   Campbell

   Victoria

   1 review

   5.0

   1 review

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food, great wine, well worth the visit Thanks
   

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2. S

   Sue

   Victoria

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friend and I enjoyed the beautiful day, view, delicious food and bubbles. We had excellent service with friendly knowledgeable staff. Being able to enjoy the experience in the peaceful ambience of the vineyard.
   

   Nouveau at Balgownie EstateResponded on 3 December 2024

   Thank you for the wonderful review, we really appreciate it. We are very happy that you enjoyed your experience with us.
   

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3. R

   Robert

   Victoria

   1 review

   4.0

   1 review

   Dined on 12 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was good have been before and has always been great.The staff were excellent the views are to die for over looking the vineyard. Our lunch was great tasty and the wines excellant
   

   Nouveau at Balgownie EstateResponded on 3 December 2024

   Thank you for your positive review. We are glad you enjoyed your experience with us.
   

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4. E

   Elizabeth

   Tasmania

   1 review

   1.0

   1 review

   Dined on 9 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   On arrival waitresses we’re quiet rude and reminding us that we needed to leave at a certain time which we knew. Basic food platters were average yet quite expensive. We were contentious encourage to order due to a wedding scheduled at later time yet we open to ordering and staying within our booked time slot. Disappointing experience for a birthday outing with friends. Would not come back, disgusted in the experience.
   

   Nouveau at Balgownie EstateResponded on 3 December 2024

   Thank you for taking the time to make this review. We take our guest feedback seriously and to heart. We are disappointed that your experience did not live up to your expectations. The day in question was busy and as you mentioned we did have a wedding on and as such we needed to turn the restaurant. Unfortunately we did not close the booking s down as quickly as we should have and rather than cancel we tried to push through.
   

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5. S

   Stephanie

   Victoria

   3 reviews

   5.0

   3 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend the breakfast options if you are staying onsite. We had the Eggs Benedict with Potato Rosti and it was fantastic.
   

   • 

   Nouveau at Balgownie EstateResponded on 3 December 2024

   Thank you for review, we appreciate your support. We are glad you enjoyed your experience.
   

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6. C

   Callum

   Melbourne

   3 reviews

   5.0

   3 reviews

   Dined on 3 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Staff absolutely incredible Food was amazing Atmosphere perfect
   

   Nouveau at Balgownie EstateResponded on 22 October 2024

   Thank you
   

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7. C

   Callum

   Melbourne

   3 reviews

   5.0

   3 reviews

   Dined on 3 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All the staff were amazing and very professional but super friendly and happy. Food was simply incredible Will be back
   

   Nouveau at Balgownie EstateResponded on 22 October 2024

   Thank you for your review. We appreciate the positive feedback. We are glad you enjoyed your experience with us.
   

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8. A

   Annette

   Tasmania

   3 reviews

   5.0

   3 reviews

   Dined on 27 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic tasting! Chocolate and wine for lunch!! Excellent choice.
   

   • 

   Nouveau at Balgownie EstateResponded on 28 September 2024

   Glad to hear you enjoyed your experience. Both the wine and the chocolate are delicious!
   

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9. A

   Allison

   Melbourne

   1 review

   2.0

   1 review

   Dined on 26 September 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   I am sorry that our order hasn’t been put through to the kitchen and we waited 1 and 1/2 hours for our meal. Yes you apologised but there were people on another table that were complaining about their meal and were subsidised. This was our second time to Steak and Shiraz night and I don’t think we will be back.
   

   Nouveau at Balgownie EstateResponded on 28 September 2024

   Thank you for taking the time to make us aware of your experience. We will address this with the team. We appreciate all feedback and use it to try and improve our offering.
   

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10. H

    Harriet

    Melbourne

    1 review

    1.0

    1 review

    Dined on 22 September 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    We were seated inside on a reasonably nice day where we would have loved to sit outside. This was not an option. First table they offered in the empty restaurant was right next to the door. Thankfully we were able to sit further in the restaurant. Service was lacking considering only 3 tables in the restaurant. Drinks came out all at different times and cocktails weren't particularly nice. Food was very small and overpriced and bland. Wouldn't recommend and wouldn't be going again.
    

    Nouveau at Balgownie EstateResponded on 28 September 2024

    Thank you for taking the time to make us aware of your experience. We are very sorry it did not meet your expectations. We will address your concerns with the team.
    

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