Napoli Bros. Pizza and Pasta

Review summary

1. K

   Kathie

   St. Louis

   14 reviews

   vip
   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Napoli Brothers did a fantastic job for my family ‘s early holiday lunch. My family came in from California and are used to dining in upscale west coast restaurants. They were impressed by the atmosphere here, the New Haven style pizza, lasagna, and dry rubbed chicken wings. The service was very friendly and timely. I would heartily recommend Napoli Brothers!
   

   Is this helpful?

   Report
2. A

   Angie

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We started with the tomato burata salad, shrimp app, and arancini and enjoyed them all. Butternut squash pasta special was outstanding and I hope they put it on the menu year-round. Delicious Margherita pizza, coal fired gave it the best crust. Vodka Al forno was very good and plenty to take home. New family fave and we will definitely be back.
   

   Is this helpful?

   Report
3. K

   Katina

   St. Louis

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went with my family to celebrate my birthday and it was a great choice. Service was perfect for a 6 person table wanting to take their time and enjoy. The food was fabulous and priced well. Would highly recommend.
   

   Is this helpful?

   Report
4. S

   Sharon

   St. Louis

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They actually let us move to a different table considering the location of our original seating. Thank you for that
   

   Is this helpful?

   Report
5. M

   Mike

   St. Louis

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience with great food, great service, and great atmosphere. Highly recommend.
   

   Is this helpful?

   Report
6. C

   Chad

   St. Louis

   12 reviews

   vip
   3.0

   12 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Great service, food is average compared to all the other Napoli locations. Will return, but not high on our list.
   

   Is this helpful?

   Report
7. K

   Kelly

   St. Louis

   10 reviews

   5.0

   10 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience. Our server, food, service was all exceptional. I wish I could recall the server's name because he definitely added positivity to the overall experience. I will go back.
   

   Napoli Bros. Pizza and PastaResponded 7 days ago

   Thanks Kelly! Brenden was your server last night, and we will share your experience with him.
   

   Is this helpful?

   Report
8. G

   Gary

   St. Louis

   6 reviews

   5.0

   6 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the second time we’ve eaten at Napoli Brothers. It was great again. The pizza was fantastic.
   

   Napoli Bros. Pizza and PastaResponded 7 days ago

   Thanks Gary!
   

   Is this helpful?

   Report
9. J

   Janice

   Greater Boston

   33 reviews

   vip
   5.0

   33 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great first visit. The margarita pizza was delicious with great authentic flavor and thin crust. Really liked the Napoli salad for the ingredients and dressing. Mitch was a great server! Really impressed with the head chef coming around to check on customer experience. Will return soon!
   

   Napoli Bros. Pizza and PastaResponded 7 days ago

   Thanks Janice!
   

   Is this helpful?

   Report
10. M

    McKenzie

    St. Louis

    1 review

    vip
    1.0

    1 review

    Dined on 17 November 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 3

    Unfortunately this was the worst experience that we have ever had at a Napoli restaurant. We had reservations for 8 people, where the host tried to sit up at a table made for 6. We asked for a different table, and was given a round table that sat 6 also, but that was the only other option. After being sat, it took 20 minutes for us to see a server to order drinks, and nearly 25 minutes to get each drink, followed by someone in our party getting the wrong drink. We really wanted to love this, and we were so excited to visit, but left so disappointed after spending $400. I wish there was a manager walking around or at least someone to check on us through the meal to make sure our experience was well, but that was not the case.
    

    Napoli Bros. Pizza and PastaResponded 7 days ago

    McKenzie, thank you for taking the time to share the details of your visit with us. We strive to provide every guest with an exceptional experience and we clearly failed to meet your expectations. We've since realized that when your reservation increased from 6 to 8 people we did not reassign your table. The second table you were assigned, one of two round booths we have, has been previously utilized for 8 people however, we apologize that it was not a comfortable option for you. Additionally, we have addressed the issue with your server not approaching your table in a timely fashion. Lastly, not having a manager check on your table is inexcusable. At Napoli Bros. we strive to be true ambassadors of service, and we are hoping you provide us with another opportunity to prove our commitment.
    

    Is this helpful?

    Report