Napa on Providence

Review summary

1. D

   Dave

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a wonderful experience, both in terms of food and service. We were treated excellent by all the staff and received an excellent recommendation for wine that was unexpected.
   

   Napa on ProvidenceResponded 3 days ago

   Hi Dave, We're over the moon to hear about your wonderful experience at Napa on Providence! It's great to know that our food and service met your expectations. We're also thrilled that our team's recommendation for wine hit the mark. Your kind words mean a lot to us. We can't wait to welcome you back for another delightful experience. Best regards, The Management Team
   

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2. L

   Larry

   VIP

   Philadelphia

   15 reviews

   2.0

   15 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Could be so much more! Great food served room temp, could have had another drink but never saw waiter after ordering until after finished eating. 3 people another round or 2 of drinks adds up. App plates never removed before dinner arrived. Lots of bosses running around but obviously none of them know how to train staff…..too bad because it could be so much better!!!!
   

   Napa on ProvidenceResponded 3 days ago

   Larry, Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us understand where we can improve. I’m genuinely sorry to hear that your visit didn’t meet your expectations. The issues you mentioned with food temperature, drink service, and plate removal are certainly not the standard we strive for, and I completely understand how frustrating that must have been for you and your group. I do hope you’ll consider giving us another chance in the future, as we are committed to making things right and delivering the experience you deserve. Thank you again for bringing this to our attention. If you’d like to discuss your visit further or provide any additional details, please don’t hesitate to reach out directly. Warm regards, Management
   

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3. C

   Craig

   VIP

   Charlotte

   26 reviews

   5.0

   26 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   A very pleasant evening at one of our favorite restaurants. Excellent food served in a timely manner in a quiet and aesthetically pleasing environment
   

   Napa on ProvidenceResponded 3 days ago

   Hi Craig, We're thrilled to hear that you had a pleasant evening at Napa on Providence! It's always a pleasure to serve you and we're glad you enjoyed our food and found the service timely and aesthetically pleasing. We appreciate your feedback and look forward to welcoming you back soon. Warm regards, The Management Team
   

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4. R

   Robert

   West Palm Beach

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant! I highly recommend it. Christine, our server, did an exceptional job taking care of us. She was prompt, courteous, and made great recommendations.
   

   Napa on ProvidenceResponded 3 days ago

   Thanks for visiting us, Robert! We're thrilled to hear that you enjoyed your experience at Napa on Providence. It's great to know that our prompt, courteous service and the quality of our food met your expectations. We appreciate your feedback and look forward to welcoming you back soon. Thanks again!
   

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5. A

   Anne-marie

   VIP

   Charlotte

   20 reviews

   5.0

   20 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christine was excellent! She was friendly and attentive. She was also very knowledgeable about the wine list, which was helpful. And the food was superb! Thanks for a great dinner!
   

   Napa on ProvidenceResponded 4 days ago

   Thanks for visiting us, Anne-marie! We're thrilled to hear that you had an excellent experience at Napa on Providence. It's wonderful to know that our team was able to provide you with friendly and attentive service and that you appreciated our knowledge of the wine list. We're also glad that you enjoyed our food. Your kind words mean a lot to us and we look forward to welcoming you back soon for another great dinner!
   

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6. E

   Emre

   VIP

   Cleveland

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food. Great service. It was a great experience all around
   

   Napa on ProvidenceResponded 6 days ago

   Hey Emre, thank you for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed our food and service. It's always a pleasure to provide a great experience for our guests at Napa on Providence. We look forward to welcoming you back for another enjoyable meal soon. Best regards, Napa on Providence Management Team.
   

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7. C

   Candelario

   VIP

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on 1 January 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   This was our first time trying this place and likely our last. We went here for New Year’s Eve and although it had a prix fixe menu for the evening we decided to give it a try because the menu sounded delicious. After getting our amuse bouche and our first course which were actually quite delicious, we then waited over 40 minutes for our meal to come out. I knew that ordering a steak well done would have waiting consequences but this was way too long. Once the food came out we were extremely disappointed. The crab was beyond dry (there’s ways to keep crab moist and juicy or at least make them taste fresher). The potatoes and asparagus were bland and screwing up mashed potatoes is very hard. I understand this isn’t a steak house but that was one of the worst well done steaks I’ve had. Most places still manage to keep the meat juicy with some butter this place didn’t care. I do have to say that the server and management continuously apologized for the delay in getting our food. But the experience was made worse with the quality of the food. The service was pretty good otherwise.
   

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8. M

   Melissa

   Greensboro

   13 reviews

   5.0

   13 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful NYE meal to ring in 2025! Filet Oscar was fantastic and all other dishes great as well! Good portion sizes compared to other places in Charlotte.
   

   Napa on ProvidenceResponded 7 days ago

   Hi Melissa, Thank you for choosing Napa on Providence to ring in the New Year! We're thrilled to hear that you enjoyed our Filet Oscar and other dishes. We always aim to provide generous portions and top-notch service, so we're glad you found them satisfying. We appreciate your kind words and look forward to serving you again in 2025. Best regards, The Management Team
   

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9. D

   Donald

   VIP

   Western NC

   18 reviews

   3.0

   18 reviews

   Dined on 29 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Something seemed a little off at this place. We arrived at 6 for an early dinner and a hoped for early departure. The place was fairly empty and we indicated a desire to order quickly. We ordered a drink which came quickly but the food service was very slow. We did not receive our entrees until an hour after we arrived. We finally asked for the bill and an order of dessert to go. The dessert took another ten minutes even though we could see the person who needed to box the item who wan't very busy. Maybe this is the pace of this place. The food was great but be prepared to have a leisurely meal. We probably won't go back unless we have plenty of time.
   

   Napa on ProvidenceResponded on 30 December 2024

   Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the food, but we sincerely apologize for the slow service you experienced. We understand how frustrating it can be when things don't move at the pace you expect, especially when you're hoping for a quick meal. We'll be sure to address this with our team to ensure a more timely and efficient experience in the future. We truly appreciate your feedback and hope you'll give us another chance when you have more time to relax and enjoy your meal at your own pace. We’d love to have you back!
   

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10. R

    Randy

    Charlotte

    13 reviews

    4.0

    13 reviews

    Dined on 29 December 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 2

    I guess it’s been renovated since I was there before but it’s extremely brightly lit. I felt like I needed sunglasses in the bar. Service was great, food was good but would be better if atmosphere were toned down a little
    

    Napa on ProvidenceResponded on 29 December 2024

    Thank you for sharing your feedback! We're glad to hear that you enjoyed the service and food during your visit. We appreciate your thoughts on the lighting, and we understand how important the atmosphere is for a relaxing experience. We’ll certainly take your comments into consideration as we continue to refine the ambiance to better suit our guests. We hope to have the pleasure of welcoming you back soon for another enjoyable visit! Warm regards, Yuri Oliveira General Manager
    

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