Moxies - West Georgia

Review summary

1. J

   JUDITH

   Vancouver

   6 reviews

   4.0

   6 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The music is very loud so you have to yell in order to be heard by your friends.
   

   Moxies - West GeorgiaResponded 3 days ago

   Hi Judith, we're sorry the music was too loud for comfortable conversation; thank you for letting us know so we can adjust and improve. We appreciate your feedback. Sincerely, Kristie Oiom, Moxies GM moxieswestgeorgiagm@moxies.ca
   

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2. J

   Jeffrey

   Vancouver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Everything was excellent but the fries were quite salty.
   

   Moxies - West GeorgiaResponded 3 days ago

   Hi Jeffrey, thank you for your feedback! We're glad you enjoyed your experience overall and will take note of your comment about the fries and pass it along to our kitchen team. Sincerely, Kristie Oiom, Moxies GM moxieswestgeorgiagm@moxies.ca
   

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3. S

   Sheri

   Vancouver

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Didn’t get served for 15 minutes after seated. Food was terrible, 3 pieces of small chicken in my lettuce wraps. Never go again so disappointed
   

   Moxies - West GeorgiaResponded 4 days ago

   Hi Sheri, I'm sorry to hear about the delay in service and your disappointment with the lettuce wraps. Thank you for your feedback; we'll work to improve. If you would like to share more with us, we can be contacted at moxieswestgeorgiagm@moxies.ca. Sincerely, Kristie Oiom, Moxies GM
   

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4. N

   Neil

   Toronto

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   perfect place for a pre-game meal! half bottle wines on tues and wed 💥
   

   Moxies - West GeorgiaResponded 4 days ago

   Hi Neil, thank you for your feedback! We're glad you enjoyed our pre-game atmosphere and half bottle wine offer. We look forward to welcoming you back. Sincerely, Kristie Oiom, Moxies GM moxieswestgeorgiagm@moxies.ca
   

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5. R

   Rahim

   Las Vegas

   33 reviews

   vip
   5.0

   33 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   it was a great experience and we will def be back!
   

   Moxies - West GeorgiaResponded 4 days ago

   Hi Rahim, thank you for sharing your great experience with us! We're thrilled to hear you'll be back and look forward to welcoming you again soon. Sincerely, Kristie Oiom, Moxies GM moxieswestgeorgiagm@moxies.ca
   

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6. B

   Bonnie

   Vancouver

   24 reviews

   1.0

   24 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Moxies reached out and then went dark. More poor customer service I am sorry but I reserved 2 months ago and confirmed brunch times by phone. We arrived at 11:45 and was told no brunch. 15 mins later, our neighbours received 4 eggs Benedict. I asked again and was told no. Ok. Ordered lunch. I ordered soup salad and bread. My 4 other guests received cold food and were almost finished by the time I got my soup. And “oh yeah” it’s not the soup you ordered, ok?” I said sure. I got a very small salad that was warm and wilted. We waited 2 hours for these awful meals. I am ok with the wait, tolerated the brunch issue, as I know and expected a very busy Sunday. I am not ok with less than caring service and really bad food.
   

   Moxies - West GeorgiaResponded 7 days ago

   Hi Bonnie, Thank you for taking the time to review us. We clearly did not meet your expectations and we would like to take this opportunity to learn from our mistakes. Please feel free to contact me at your convenience. I can be reached at moxieswestgeorgiagm@moxies.ca. Sincerely, Kristie Oiom, Moxies GM
   

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7. O

   Ole

   Vancouver

   51 reviews

   vip
   5.0

   51 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’m glad I made a reservation as it was very busy due to the Canucks game. Very noisy. Service and food was amazing.
   

   Moxies - West GeorgiaResponded 7 days ago

   Hi Ole, thank you for your review! We're thrilled you enjoyed the service and food despite the busy atmosphere during the Canucks game. We look forward to having you join us again. Sincerely, Kristie Oiom, Moxies GM moxieswestgeorgiagm@moxies.ca
   

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8. S

   Sharon

   Vancouver

   8 reviews

   5.0

   8 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Fantastic service! Blair was our server, he was very welcoming and did an overall great job - he was very busy. Food was fantastic. Overall it was very loud., music blaring overhead difficult to hold conversation. Also was a bit chilly - overall tho had a great time!
   

   Moxies - West GeorgiaResponded 7 days ago

   Hi Sharon, thank you for your kind words about Blair and our food! We're glad you had a great time despite the noise and temperature, and we appreciate your feedback. Sincerely, Kristie Oiom, Moxies GM moxieswestgeorgiagm@moxies.ca
   

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9. P

   Pam

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service by Blair D. Food was great. Thx!
   

   Moxies - West GeorgiaResponded on 17 November 2024

   Hi Pam, thank you for your kind words about Blair and our food! We're thrilled you enjoyed your experience and look forward to welcoming you again soon. Sincerely, Kristie Oiom, Moxies GM moxieswestgeorgiagm@moxies.ca
   

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10. D

    Darlene

    Vancouver

    16 reviews

    3.0

    16 reviews

    Dined on 14 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Our service was friendly, but we found it took quite a while for our orders to come. In addition we were given our mains without our sides - the fries came after I'd already finished my chicken burger. Food was fine, drinks were ok. We chose this location due to proximity to Queen E Theatre, but I wouldn't go out of my way to return
    

    Moxies - West GeorgiaResponded on 16 November 2024

    We're sorry to hear about the delay with your sides, Darlene, and appreciate your feedback on your experience. Thank you for letting us know, and we'll work on improving our service timing. Sincerely, Kristie Oiom, Moxies GM moxieswestgeorgiagm@moxies.ca
    

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