Monarch

Review summary

1. K

   Kimberry

   VIP

   Tulsa

   19 reviews

   3.0

   19 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   They ran out of glasses, so we didn’t get our complimentary champagne on the ride up in the elevator to our table and she said she’d have it sent to our table, but it never did come. We had reservations for 8:15pm, but weren’t seated until roughly 8:45pm and didn’t have a waiter come to our table until about 9pm. Service was extraordinarily slow, so by 10:15pm when our steaks still hadn’t came out yet, we asked to have them and the sides boxed up to take home. The steaks were delicious once we made it home to try out, but for spending over $500 we did expect a bit more attentive service at the actual restaurant. The view was beautiful, but can’t say we’ll be back just because of the lack of service.
   

   MonarchResponded 3 days ago

   Kimberry, we appreciate your feedback and sincerely apologize for the service delays you encountered. We strive to provide an exceptional experience, and we regret that we fell short during your visit. We would love to make things right for you on a future visit. Please reach out to us with your reservation name and date, as well as the best way to contact you. We hope you will consider giving us another opportunity to impress you. The Monarch Dallas team
   

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2. R

   Raymond

   Dallas

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Definitely was a night to remember. Thanks for making the moment special ,especially by putting our names on the menu ,incredible.
   

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3. C

   Carly

   VIP

   Dallas

   52 reviews

   5.0

   52 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a really lovely experience! The service and vibe are exceptional! The staff, the view it was wonderful! Our crudo to start was flavorful and light. Our entrees of halibut and veal parmigiana were very good but not the highlights. Don’t miss the table side tiramisu!
   

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4. D

   Daks

   Dallas

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience in the service was amazing will definitely be returned
   

   MonarchResponded on 22 December 2024

   Daks, we truly appreciate your visit and for leaving this kind rating. We look forward to serving you again someday for another meal we hope you'll love equally!
   

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5. R

   Randy

   VIP

   Dallas

   6 reviews

   4.0

   6 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Food experience was mixed. The halibut was dry, but the steaks were really good. Service was excellent. However, the cost was not worth the experience.
   

   MonarchResponded on 22 December 2024

   Randy, we're pleased you enjoyed our service and steaks and we appreciate the compliments. However, we are sorry you didn't feel your fish was perfect. Please know if ever something you order isn't exactly as you had hoped, we want to hear about it on the spot so we can make you a new version or help you choose something else you will love. Thank you, and hopefully, you will be back soon for what we are certain will be a great dining experience. The Monarch Dallas team
   

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6. j

   jeff

   Dallas

   25 reviews

   2.0

   25 reviews

   Dined on 13 December 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   Great Service. Food was very Salty. Every dish we ordered was like eating a salt cake. View great. Staff great. Portions very small, but that was expected. However, at this price point the food should not taste like you got it at Golden Corral.
   

   MonarchResponded on 22 December 2024

   Jeff, thank you for joining us and for complimenting our service, staff, and view. However, we are sorry to hear your food wasn't seasoned as you desired. We had no other similar mentions, but please email us with your reservation name, date, and time so we can apologize directly and investigate what could have happened. Hopefully we can have another chance to impress you on a future visit. Thank you, and we look forward to serving you again for what we're sure will be an excellent dining experience. The Monarch Dallas team
   

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7. R

   Ray

   San Francisco

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exquisite service and food. Absolutely worth it! I hope to go back soon.
   

   MonarchResponded on 22 December 2024

   Thank you, Ray. We're so pleased you enjoyed our food and service so much. We look forward to serving you again!
   

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8. C

   Connor

   El Paso

   1 review

   5.0

   1 review

   Dined on 2 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, great views of the city. You can taste the quality of the ingredients well worth the price, the portions of the pasta could be bigger but it was still very good and the ambience is fantastic.
   

   MonarchResponded on 6 December 2024

   We appreciate your wonderful feedback, Connor. Thank you for highlighting the quality of ingredients we always insist on, our service, and our views of the city. We're glad you had a great time. We look forward to welcoming you again soon.
   

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9. M

   Matt

   New Orleans

   10 reviews

   5.0

   10 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Monarch is always a great experience. Food was perfect, staff were attentive and helpful. We were there the day after Thanksgiving and the staff worked on Thanksgiving. They were pleasant to engage with despite not being off for the holidays.
   

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   MonarchResponded on 6 December 2024

   Thank you for what sounds like your many visits, Matt. We are happy to see you enjoyed your recent post-Thanksgiving meal so much. Restaurant business professionals know the holidays are part of the job, and we're glad to hear you enjoyed the staff. We look forward to serving you again in the near future so we can thank you in person!
   

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10. J

    Jorge

    Dallas

    1 review

    5.0

    1 review

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excelente lugar buena comida excelente servicio excelente comida excelente atención….
    

    MonarchResponded on 3 December 2024

    Thank you, Jorge. We're so pleased you enjoyed our food and service so much. We look forward to serving you again!
    

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