Momotaro

Review summary

1. j

   joey

   Chicago

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   I have been to Momotaro multiple times and this was by far the worst experience I have had. I’m not sure if they were having an off night but the whole thing was a disaster from start to finish. We had a reservation at 8pm for 3 people and were very excited to celebrate my friend asking me to be in her wedding. We ended up getting seated at 8:20pm. We ordered our first round of drinks which took over 25 minutes to get. We then ordered food which took another 40 minutes. When the food arrived, the order was not correct. We told the waiter and he said he would fix his mistake. We then waited another 30 minutes to get our correct order. When we got the bill, we were charged for both the incorrect food as well as our original order. Again, I have been here multiple times and it has always been a great experience however last night was terrible. Was very bummed especially since we were there celebrating an exciting evening.
   

   MomotaroResponded 1 day ago

   Thank you for sharing your experience with us. I sincerely apologize for the challenges you faced during your recent visit to Momotaro. It’s disheartening to know we fell short, especially during such a special celebration. We always aim to provide outstanding service, and I’m sorry for the delays in seating and drink orders, as well as the mix-up with your food. This is not reflective of our usual standards, and I will address these issues with our team to ensure improvements. We truly value your loyalty and would love the chance to make it right. Please reach out directly so we can ensure your next experience is exceptional. Thank you for your understanding, and we hope to see you again soon! Warm Regards, Merissa White General Manager Momotaro & The Izakaya
   

   Is this helpful?

   Report
2. E

   ELDAR

   VIP

   Chicago

   45 reviews

   5.0

   45 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Momotaro offers a stellar dining experience with a beautiful ambiance that sets the stage for its delicious variety of robata yaki, fresh nigiri, and expertly crafted sushi rolls. The attentive service ensures every detail is taken care of, making it a perfect choice for indulging in exceptional Japanese cuisine.
   

   Is this helpful?

   Report
3. L

   Lisa

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Tied for the best sushi I’ve had in Chicago. Great service. Super tasty cocktails. Was a bit noisy but was a Friday night so expected. Will definitely be back.
   

   Is this helpful?

   Report
4. M

   Molly

   Cincinnati

   2 reviews

   4.0

   2 reviews

   Dined on 19 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a wonderful dining experience. Our server was punctual and knowledgeable and consequently very helpful in guiding a first time sushi-er. Really nice experience, delicious food with equal service. To get nit-picky: little too dark and on the noisy side but those were minor issues comparatively. Thanks Momotaro for making our Christmas celebration so much fun!
   

   Is this helpful?

   Report
5. D

   David

   Chicago

   33 reviews

   5.0

   33 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Always a great place to go in the Windy City. My wife and I shared 8 tapas sized dishes chosen Omakase style by the waitress. All were tasty!
   

   MomotaroResponded 7 days ago

   Hi there David! Thank you so much for the awesome review! 😊 We're so happy to hear that you and your wife had a great time with us in the Windy City! 🌆 It’s fantastic that you enjoyed the Omakase-style tapas – we love getting to surprise our guests with delicious new flavors. We can't wait to welcome you both back for more tasty dishes next time! 😄 See you again soon! ✨ Merissa White General Manager Momotaro & The Izakaya
   

   Is this helpful?

   Report
6. M

   Mallory

   Los Angeles

   1 review

   4.0

   1 review

   Dined on 18 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our waiter was very helpful with all of the questions we had on the menu and pointed us in the right direction of what to get! Amazing Nigiri and Sashimi.
   

   MomotaroResponded 7 days ago

   Hi Mallory! Thanks so much for the kind words! 😊 We're thrilled to hear that our waiter was able to guide you to the perfect choices and that you loved the Nigiri and Sashimi! 🍣✨ We’re all about making sure every dish hits the spot, and it sounds like we did just that. Can’t wait to have you back for more delicious bites next time! 😄 See you soon! 👋 Merissa White General Manager Momotaro & The Izakaya
   

   Is this helpful?

   Report
7. O

   Oluwatosin

   VIP

   London

   2 reviews

   5.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love coming, will keep coming! Service is always great and food is always great.
   

   Is this helpful?

   Report
8. A

   Alex

   Chicago

   1 review

   1.0

   1 review

   Dined on 14 December 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   Not sure what the big deal is. Food was mediocre, especially for the price. Service was terrible. Food was being brought out one plate at a time spaced 20 mins apart. There was no effort to bring things out at the same time.
   

   MomotaroResponded 7 days ago

   Thank you for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We're genuinely sorry to hear that your visit didn't meet expectations, especially regarding the timing of the food and service. We always strive to provide our guests with a seamless and enjoyable experience, and it sounds like we missed the mark during your visit. Your comments are important to us, and we will certainly use them to improve. We hope you’ll give us another chance in the future to provide the exceptional experience we aim for. Please don’t hesitate to reach out directly if you’d like to discuss your visit further. Thank You, Merissa White General Manager Momotaro & The Izakaya
   

   Is this helpful?

   Report
9. K

   Kornelija

   VIP

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing birthday meal. Phenomenal food and service!
   

   MomotaroResponded 7 days ago

   Hello! Thank you so much for choosing Momotaro to celebrate such a special occasion! We're thrilled to hear that you had an amazing birthday meal with us and that you found our food and service to be phenomenal. Your kind words truly mean a lot to us. We look forward to welcoming you back for many more memorable celebrations. Best regards, Merissa White General Manager Momotaro & The Izakaya
   

   Is this helpful?

   Report
10. k

    kiley

    Seattle

    2 reviews

    5.0

    2 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We’ve been here a couple of times and each time has been incredible. They had an amazing broccoli cold dish and their salmon belly sushi was phenomenal. You can’t go wrong with anything! The fish quality is amazing and so buttery.
    

    MomotaroResponded 7 days ago

    Hi Kiley! Wow, thank you so much for the glowing review! 😊 We're beyond grateful for your continued visits and are thrilled to hear that each experience has been incredible. The broccoli goma-ae and Aburi Beni Toro sushi are definitely crowd favorites – we're so happy you loved them! 🥦🍣 Your kind words about the fish quality really made our day; we take a lot of pride in serving the best and most buttery bites! 🧡 We can’t wait to welcome you back for even more deliciousness next time! 😄 See you soon! Merissa White General Manager Momotaro & The Izakaya
    

    Is this helpful?

    Report