Mexican Sugar - Uptown Dallas

Mexican Sugar - Uptown Dallas reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. T

   Ty

   Houston16 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and nice views plus great atmosphere
   

   Mexican Sugar - Uptown DallasResponded 2 days ago

   Thanks for the feedback, Ty! We're thrilled to hear you enjoyed the service, atmosphere, and views at Mexican Sugar - Uptown Dallas. Your kind words mean a lot to us. We strive to provide a unique and enjoyable dining experience for all our guests. We look forward to welcoming you back soon! Best regards, The Management Team
   

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2. S

   Sandy

   Unspecified1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server was amazing, he was attentive and super sweet. The food was really great too, especially the drinks. We went for my mom’s birthday and they gave us complimentary dessert which she thought was so good. Will very much be back.
   

   Mexican Sugar - Uptown DallasResponded 4 days ago

   Thanks for visiting us, Sandy! We're thrilled to hear that you had a fantastic birthday celebration at Mexican Sugar - Uptown Dallas. It's great to know that our attentive service and tasty food and drinks made your visit memorable. We're especially glad that our complimentary dessert added to your celebration. We look forward to welcoming you back for more celebrations and more delicious meals. Best, The Management Team
   

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3. B

   Bracy

   Dallas5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice ambience, great food and great service! Definitely will be back!
   

   Mexican Sugar - Uptown DallasResponded 4 days ago

   Thanks for the review, Bracy! We're thrilled to hear that you enjoyed the ambiance, food, and service at Mexican Sugar - Uptown Dallas. It's always a pleasure to know that our efforts to provide a memorable dining experience are appreciated. We're already looking forward to your next visit!
   

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4. D

   Divya

   Dallas1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pleasantly surprised….it was our first time to Mexican Sugar Olive Street And the entire experience was perfect! Every Manager, employee, and staff did a phenomenal job! The food was truly great….presentation amazing! O Our waitress Mia was really efficient, professional and did a perfect job in handling our orders….we were celebrating a birthday too!
   

   Mexican Sugar - Uptown DallasResponded 4 days ago

   Thanks for visiting us, Divya! We're thrilled to hear that you had a perfect experience at Mexican Sugar - Uptown Dallas. It's wonderful to know that our team was able to provide you with an exceptional dining experience. We're also delighted that you enjoyed our food presentation and found the food to be great. We strive to make every occasion memorable and it's great to hear that you chose us to celebrate your birthday. We look forward to serving you again soon.
   

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5. C

   Crystal

   Dallas1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We experienced really bad service; we waited for about 45 minutes without receiving any assistance.
   

   Mexican Sugar - Uptown DallasResponded 4 days ago

   Hello Crystal, We're truly sorry to hear about your recent experience at Mexican Sugar - Uptown Dallas. It's our goal to provide our guests with exceptional service, and it seems we fell short during your visit. We understand how frustrating it can be to wait for service, especially when you're looking forward to a meal. We appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to serve you again and provide a more positive experience. Best regards, The Management Team
   

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6. k

   kevin

   Exclusive1 review

   5.0

   Dined on 4 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was amazing. The food was absolutely incredible! Highly recommend the tres leches and our waitress went above and beyond. We will come back again.
   

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   Mexican Sugar - Uptown DallasResponded 5 days ago

   Hi kevin, We're over the moon to hear about your amazing experience at Mexican Sugar - Uptown Dallas! It's fantastic to know that you enjoyed our tres leches cake and found our service to be above and beyond. Your high recommendation means the world to us. We can't wait to welcome you back for more incredible meals and experiences. Best regards, The Management Team
   

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7. D

   Danielle

   Dallas7 reviews

   5.0

   Dined on 3 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience! We came for lunch to celebrate my mom’s birthday and everything was perfect. We loved the Grandioso Margarita and Carajillo espresso martini. The queso and elote were delicious. Our server Jose hit every mark. He was attentive without ever hovering over us. He ensured our experience was perfect and made my mom’s birthday so special. Managers Brent and Gerardo also stopped by to say hi. This is a great spot for a celebration or everyday meal!
   

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   Mexican Sugar - Uptown DallasResponded 4 days ago

   Thanks for the feedback, Danielle! We're thrilled to hear that you had a wonderful experience celebrating your mom's birthday at Mexican Sugar - Uptown Dallas. It's great to know that you enjoyed our Grandioso Margarita, Carajillo espresso martini, queso, and elote. We're also glad that our team's attentive service made your visit perfect. We strive to make every celebration or everyday meal a special one for our guests. We appreciate your kind words and high ratings. We look forward to serving you again soon!
   

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8. E

   Edgar

   Unspecified1 review

   5.0

   Dined on 1 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Terrace had an amazing view, food was greet I ordered the pork chop. Drinks came out in a timely manner, will be coming back for brunch on the weekends!
   

   Mexican Sugar - Uptown DallasResponded on 2 April 2025

   Hello Edgar, We're delighted to hear that you enjoyed the view and found our service to be prompt. It's always our goal to provide a timely and enjoyable dining experience for our guests. We're glad you enjoyed the pork chop and found our drinks to be on point. We can't wait to welcome you back for brunch on the weekends! Best Regards, The Management Team
   

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9. R

   Reta VIP

   Dallas1 review

   2.0

   Dined on 30 March 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Very average food and service. Pleasant environment.
   

   Mexican Sugar - Uptown DallasResponded on 2 April 2025

   Hi Reta, Thank you for taking the time to leave us a review. We're sorry to hear that your experience didn't meet your expectations. We always aim to provide our guests with excellent food and service, and we're disappointed that we fell short during your visit. We appreciate your feedback regarding the environment and we'll definitely take it into consideration. We hope you'll give us another chance to provide you with a better dining experience. Best regards, Mexican Sugar - Uptown Dallas Management Team
   

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10. A

    Alisha VIP

    Dallas2 reviews

    2.0

    Dined on 29 March 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 2

    It was an absolutely awful experience especially for an occasion where I wanted to celebrate my birthday. First, when we got to the restaurant our table wasn’t ready so we waited 18 minutes before getting sent upstairs. When we got to the top no one was there to help us so we were just blocking the stairwell before one person came and took us outside (I had reserved an indoor table). The table had 6 chairs and we had 8 people so he made us pull the table forward and adjust all the chairs saying we should just add to the ends. As we were doing this someone came and said oh I’m sorry you’re at the wrong table and took us inside. At the new table there were no menus, no silverware. The server took ages to even ask for drink orders or even start with waters. It took long to also take our food orders. During this time a glass also shattered right next to our table getting all in my guests feet and under our table. To comp for all of this, they sent us one queso. It really doesn’t seem to accommodate for the amount of inconveniences and frustrations we had.
    

    Mexican Sugar - Uptown DallasResponded on 2 April 2025

    Hello Alisha, We're truly sorry for your disappointing experience at Mexican Sugar - Uptown Dallas. We apologize for the seating confusion and the mishap with the glass. We're glad you enjoyed the food. We'll address these issues and strive for improvement. We hope for another chance to provide you a better experience. Best, The Management Team
    

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