Mexican Sugar - Uptown Dallas

Mexican Sugar - Uptown Dallas reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Dallas4 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service was extremely slow. Took us about 10 minutes to get greeted and another 10-15 minutes to get water, by the time we ordered drinks we had already been sitting for nearly 30 minutes. Server was nice and the drinks and appetizer we had was good, but was disappointed by the lack of urgency.
   

   Mexican Sugar - Uptown DallasResponded 1 day ago

   Thanks for the review. We're sorry to hear about your experience with the service at Mexican Sugar - Uptown Dallas. We strive to provide prompt service and it's clear we fell short during your visit. We're glad to hear that you enjoyed our appetizer and drinks. Your feedback is important to us and we will certainly use it to improve our service moving forward. We hope to have the opportunity to serve you again and provide a better experience.
   

   Is this helpful?

2. J

   Julia VIP

   Dallas22 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service as always very good. Great place to meet friends and enjoy the evening.
   

   Mexican Sugar - Uptown DallasResponded 3 days ago

   Thanks for visiting us, Julia! We're thrilled to hear that you enjoyed your dining experience at Mexican Sugar - Uptown Dallas. It's wonderful to know that our food and service met your expectations. We strive to make our guests feel comfortable and are glad we could contribute to your evening. We look forward to welcoming you back soon for another great experience!
   

   Is this helpful?

3. S

   Sara

   Houston1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gave us a private room and helped us surprise our friend, we eat here regularly and this was the perfect night!
   

   Mexican Sugar - Uptown DallasResponded 4 days ago

   Hi Sara, We're thrilled to hear that your regular visits to Mexican Sugar - Uptown Dallas have been nothing short of perfect! It's always a pleasure to be able to make your friends' special nights even more memorable. We're glad you enjoy our food and service. Thank you for choosing us for your special occasions. We look forward to serving you again soon! Best regards, The Management Team
   

   Is this helpful?

4. T

   Ty

   Houston16 reviews

   5.0

   Dined on 8 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and nice views plus great atmosphere
   

   Mexican Sugar - Uptown DallasResponded 7 days ago

   Thanks for the feedback, Ty! We're thrilled to hear you enjoyed the service, atmosphere, and views at Mexican Sugar - Uptown Dallas. Your kind words mean a lot to us. We strive to provide a unique and enjoyable dining experience for all our guests. We look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

5. S

   Sandy

   Unspecified1 review

   5.0

   Dined on 6 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The server was amazing, he was attentive and super sweet. The food was really great too, especially the drinks. We went for my mom’s birthday and they gave us complimentary dessert which she thought was so good. Will very much be back.
   

   Mexican Sugar - Uptown DallasResponded on 8 April 2025

   Thanks for visiting us, Sandy! We're thrilled to hear that you had a fantastic birthday celebration at Mexican Sugar - Uptown Dallas. It's great to know that our attentive service and tasty food and drinks made your visit memorable. We're especially glad that our complimentary dessert added to your celebration. We look forward to welcoming you back for more celebrations and more delicious meals. Best, The Management Team
   

   Is this helpful?

6. B

   Bracy

   Dallas5 reviews

   5.0

   Dined on 6 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice ambience, great food and great service! Definitely will be back!
   

   Mexican Sugar - Uptown DallasResponded on 8 April 2025

   Thanks for the review, Bracy! We're thrilled to hear that you enjoyed the ambiance, food, and service at Mexican Sugar - Uptown Dallas. It's always a pleasure to know that our efforts to provide a memorable dining experience are appreciated. We're already looking forward to your next visit!
   

   Is this helpful?

7. D

   Divya

   Dallas1 review

   5.0

   Dined on 5 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pleasantly surprised….it was our first time to Mexican Sugar Olive Street And the entire experience was perfect! Every Manager, employee, and staff did a phenomenal job! The food was truly great….presentation amazing! O Our waitress Mia was really efficient, professional and did a perfect job in handling our orders….we were celebrating a birthday too!
   

   Mexican Sugar - Uptown DallasResponded on 8 April 2025

   Thanks for visiting us, Divya! We're thrilled to hear that you had a perfect experience at Mexican Sugar - Uptown Dallas. It's wonderful to know that our team was able to provide you with an exceptional dining experience. We're also delighted that you enjoyed our food presentation and found the food to be great. We strive to make every occasion memorable and it's great to hear that you chose us to celebrate your birthday. We look forward to serving you again soon.
   

   Is this helpful?

8. C

   Crystal

   Dallas1 review

   1.0

   Dined on 5 April 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We experienced really bad service; we waited for about 45 minutes without receiving any assistance.
   

   Mexican Sugar - Uptown DallasResponded on 8 April 2025

   Hello Crystal, We're truly sorry to hear about your recent experience at Mexican Sugar - Uptown Dallas. It's our goal to provide our guests with exceptional service, and it seems we fell short during your visit. We understand how frustrating it can be to wait for service, especially when you're looking forward to a meal. We appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to serve you again and provide a more positive experience. Best regards, The Management Team
   

   Is this helpful?

9. k

   kevin

   Exclusive1 review

   5.0

   Dined on 4 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was amazing. The food was absolutely incredible! Highly recommend the tres leches and our waitress went above and beyond. We will come back again.
   

   • 

   Mexican Sugar - Uptown DallasResponded on 7 April 2025

   Hi kevin, We're over the moon to hear about your amazing experience at Mexican Sugar - Uptown Dallas! It's fantastic to know that you enjoyed our tres leches cake and found our service to be above and beyond. Your high recommendation means the world to us. We can't wait to welcome you back for more incredible meals and experiences. Best regards, The Management Team
   

   Is this helpful?

10. D

    Danielle

    Dallas8 reviews

    5.0

    Dined on 3 April 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wonderful experience! We came for lunch to celebrate my mom’s birthday and everything was perfect. We loved the Grandioso Margarita and Carajillo espresso martini. The queso and elote were delicious. Our server Jose hit every mark. He was attentive without ever hovering over us. He ensured our experience was perfect and made my mom’s birthday so special. Managers Brent and Gerardo also stopped by to say hi. This is a great spot for a celebration or everyday meal!
    

    • 
    • 
    • 
    • 

    Mexican Sugar - Uptown DallasResponded on 8 April 2025

    Thanks for the feedback, Danielle! We're thrilled to hear that you had a wonderful experience celebrating your mom's birthday at Mexican Sugar - Uptown Dallas. It's great to know that you enjoyed our Grandioso Margarita, Carajillo espresso martini, queso, and elote. We're also glad that our team's attentive service made your visit perfect. We strive to make every celebration or everyday meal a special one for our guests. We appreciate your kind words and high ratings. We look forward to serving you again soon!
    

    Is this helpful?