Mexican Sugar Montrose - Regent Square

Name: Mexican Sugar Montrose - Regent Square
Address: 3505 W Dallas St, Houston, TX, United States, 77019
Telephone: (713) 487-1095
Price range: $30 and under
Rating: 4.2

4.2

29 Reviews

$30 and under

Mexican

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2 people

23 Dec 2024

9:30 pm

Booked 91 times today

Good for groups
Great for creative cocktails
Good for special occasions

Mexican Sugar is NOW OPEN at Regent Square in the heart of Montrose! We offer an elevated dining experience that celebrates the vibrancy and richness of Mexico. We take the traditional flavors of Mexican cuisine and elevate them to new heights with our commitment to using only the freshest ingredients and preparing everything from scratch. Our warm and inviting atmosphere inspired by the beauty of Mexican design and architecture provides an ambiance ideal for any dining occasion. From Happy Hour to Lunch, Brunch to Dinner and Late Night, we are so excited to serve you in Montrose!

Order delivery or takeout

Additional information

Dining style
Casual Dining
Price
$30 and under
Cuisines
Mexican, Contemporary Mexican
Hours of Operation
Mon–Thu 11:00–22:00 Fri 11:00–23:00 Sat 10:00–23:00 Sun 10:00–22:00
Phone number
(713) 487-1095
Website
https://www.mexicansugarcocina.com/
Payment Options
AMEX, Cash not accepted, Diners Club, Discover, Mastercard, Visa
Dress code
Smart Casual
Executive Chef
Ruben Campos

Location
3505 W Dallas St, Houston, TX 77019
Area
Montrose
Cross Street
W. Dallas Street @ Dunlavy Street
Parking details
Private Parking
Additional
Bar/Lounge, Beer, Cocktails, Full Bar, Gluten-free Options, Happy Hour, Outdoor Smoking Area, Patio/Outdoor Dining, Private Room, Takeaway, Weekend Brunch, Wheelchair Access, Wine

What 29 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2

4.2 based on recent ratings

4.2Food
4.2Service
4.5Ambience
4.2Value

Noise • Moderate

30 Reviews

I
Isabel
Houston
1 review
5.0
1 review
Dined 1 day ago
1. Overall 5
2. Food 5
3. Service 3
4. Ambience 5
Good food and drinks Still new so I understand staff being overwhelmed and running behind. But see lots of potential Hopefully they keep the good happy hour!
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A
Angela
Houston
3 reviews
5.0
3 reviews
Dined 1 day ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Kind and attentive service. Delicious food and drinks! Staff was very careful and made sure to note all of our food allergies while taking our order and before allowing us to order items that may cross-contaminate. The Mexican Vanilla ice cream is some of the best I've ever eaten! The churros were wonderful too!
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O
Olaide
VIP
Houston
3 reviews
1.0
3 reviews
Dined 1 day ago
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
Terrible Experience – Avoid at All Costs! I rarely write reviews, but after what we experienced here, I feel compelled to warn others. Our reservation was for 6:15, but we arrived around 6:25 due to parking issues. We were seated near the kitchen, right in a high-traffic area with the door opening and closing constantly. We asked to move to another section, and were told it would be a 25-minute wait. After an hour at the bar, we noticed that not a single table had food in front of them. Some women seated nearby had been waiting for over 1.5 hours and still hadn’t received their meals. It became clear that they had overbooked and the kitchen was backed up, unable to keep up with the demand. We decided to leave but had already ordered two cocktails and an appetizer while sitting at the bar. After waiting about 20 minutes for the appetizer, we asked our server, Aaron, to remove it so we could pay for the drinks and leave. He said only the manager could handle that, and we waited another 5 minutes. At this point, my husband was starving and frustrated, and he just wanted to pay and go. Aaron then threatened to call the police over $23 worth of drinks because he couldn't charge us without the manager's approval. We spoke to another manager, who apologized and said we could leave. But Aaron ran after my husband, claiming they had cameras and threatening to call the cops. Thankfully, the manager stepped in and the situation was resolved. This place is a complete disaster – they overbooked, couldn’t handle the kitchen load, and the service was abysmal. The staff was unprofessional and rude. We will never be returning, and I highly recommend you stay away.
Mexican Sugar Montrose - Regent SquareResponded 1 day ago
Dear Olaide, Thank you for taking the time to share your feedback. Your concerns about the seating arrangement, delays in food service, and the handling of your payment are taken very seriously. This is not the level of service we strive to provide, and it’s clear we fell short in several areas during your visit. While we do our best to accommodate guests promptly, it is evident that we did not manage the volume of reservations effectively that evening. We value your feedback and would appreciate the opportunity to make this right. If you are open to discussing this further, please feel free to contact us directly at 713.487.1095. Your experience highlights areas where we can improve, and we are committed to doing so. Sincerely, Jared Escalante
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D
David
VIP
Houston
19 reviews
1.0
19 reviews
Dined 1 day ago
1. Overall 1
2. Food 4
3. Service 1
4. Ambience 3
Service needs a lot of work. Lack of acoustic mitigation makes it impossible to hear anyone in your party. This restaurant should not be serving customers until they’ve spent more time refining their service.
Mexican Sugar Montrose - Regent SquareResponded 1 day ago
Dear David, Thank you for sharing your thoughts about your visit. We regret that the service and noise level detracted from your experience. Your feedback regarding both issues is invaluable, and we’re taking steps to address these areas to ensure a more enjoyable and seamless dining environment for all our guests. We appreciate your candor and hope you’ll give us another opportunity to provide the level of service and comfort you deserve. Please feel free to reach out and ask for my name personally and I'm happy to make sure we perfect your next visit. Sincerely, Jared Escalante
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G
Gabriella
Houston
1 review
2.0
1 review
Dined 2 days ago
1. Overall 2
2. Food 3
3. Service 2
4. Ambience 3
Absolute terrible service. We had a reservation and not even 5 minutes after we were seated, they moved us to make room for a larger party. Our server was very slow bringing out drinks, appetizers, and main courses. We had to remind him that we were waiting for our food so he leaves and then suddenly he brings it out, but you could tell it was sitting for a while as it was not fully hot. We waited an additional 45 minutes to get water for everyone. Our reservation was at 5:15pm and we didn't leave till after 7pm due to the long wait. Cherry on top was asking for the check and waiting another 20 minutes, just for us to have to get out of our seat to hunt down our waiter to finally get our check so we could go. The food was very mid and very expensive. The atmosphere was very dark and crowded. Everyone surrounded around us were also waiting for their food. I feel like they should have stopped seating so many people because their staff obviously could not keep up. Definitely would not come back. The review would have been better if our server took the time out to communicate and check up on us. Instead he neglected our table and left us to ask others for service.
Mexican Sugar Montrose - Regent SquareResponded 1 day ago
Dear Gabriella, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you faced during your visit. Being moved after seating, slow service, and delays in food and water are unacceptable, and it’s clear we fell short of providing the experience you deserved. We’re addressing these concerns with our team to improve communication, service efficiency, and overall guest satisfaction. Your comments are invaluable as we work to refine our operations. We regret that your visit was disappointing and hope we can make it up to you in the future. Please feel free to reach out and ask for my name personally and I'm happy to make sure we perfect your next visit. Sincerely, Jared Escalante
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S
Steven
VIP
Houston
18 reviews
4.0
18 reviews
Dined 2 days ago
1. Overall 4
2. Food 5
3. Service 5
4. Ambience 5
Awesome restaurant!!! Great service and food. We’ve been there twice this week. Love it. However, the bar is VERY slow on drinks.
Mexican Sugar Montrose - Regent SquareResponded 1 day ago
Dear Steven, Thank you for your kind words! We’re thrilled to hear you enjoyed the food and service and visited us twice in one week—what a compliment! We appreciate your feedback about the bar’s speed. We’re actively working to improve drink preparation times to ensure a smoother experience for all our guests. Thank you for bringing this to our attention, and we can’t wait to welcome you back soon! Sincerely, Jared Escalante
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m
michelle
Houston
5 reviews
4.0
5 reviews
Dined 2 days ago
1. Overall 4
2. Food 2
3. Service 5
4. Ambience 5
The restaurant and decor was beautiful! They have a nice outdoor sitting area. The drinks were yummy. However, the food was mediocre. We tried several dishes and the best one was the queso blanco and chips. The salsa was also very good. I am glad that I tried it, but would not go back.
Mexican Sugar Montrose - Regent SquareResponded 1 day ago
Dear Michelle, Thank you for sharing your thoughts about your visit. We’re delighted to hear you enjoyed the restaurant’s decor, outdoor seating, and drinks, as well as the queso blanco and salsa. However, we regret that the rest of the food did not meet your expectations. Your feedback is invaluable, and we’ll share your comments with our culinary team to ensure we continue to refine and improve our offerings. We appreciate you giving us a try and hope you’ll consider visiting us again in the future. Sincerely, Jared Escalante
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L
Liz
Houston
1 review
3.0
1 review
Dined 2 days ago
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 5
Not worth it. Although we loved the ambience of the restaurant, the food and service were merely mediocre and not worth the expense. We had a large party of 8, and we were all very excited about this restaurant opening and celebrating the holidays there together. Everyone ordered something different, so we had a chance to sample a wide variety of dishes. The lobster funding at $20 per order was a lovely garlicky, buttery melted cheese to scoop into pinkish- purple hibiscus tortillas. The lobster pieces were tiny, barely there shreds. We were thinking a few larger sized chunks would have made it a more complete dish. The chicken fajitas were just bad. They were far too dry and barely edible. The tortilla soup was also lacking. There was what seemed to be one large chicken tender in the cup of soup, making it a bit difficult to eat and enjoy. The steak on the steak and eggs brunch menu was very well cooked, however, and very flavorful. The lump crab enchiladas were the favorite of the family. Comparatively, everything else paled significantly. The service was slow. We were there for more than half an hour before chips and salsa were served. We already had drinks, and I had to ask for our server to come over so we could place our appetizer order and again to place our meal orders. The only thing that happened quickly was the presentation of the bill that I was all too ready to pay. We won't return, but hope that others will benefit from our leaving this feedback.
Mexican Sugar Montrose - Regent SquareResponded 1 day ago
Dear Liz, Thank you for sharing your detailed feedback about your recent visit. We’re glad you enjoyed the ambiance and appreciated some of the dishes, such as the steak and lump crab enchiladas. However, we deeply regret that other aspects of your experience, including the service and certain menu items, did not meet your expectations. Your comments about the lobster fundido, chicken fajitas, and tortilla soup are invaluable and will be shared with our culinary team to improve these dishes. Additionally, we are addressing the service delays to ensure a smoother experience for all guests. We appreciate your candid feedback and hope to have the opportunity to earn your trust again in the future. Sincerely, Jared Escalante
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J
Justin
VIP
Dallas
8 reviews
5.0
8 reviews
Dined 2 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
HOLY MOLY! We are HUGE fans of the Mexican Sugars' in DFW and heard one finally opened in Houston (Montrose, right next to River Oaks in the Regent Square center). My wife and I couldn't resist nd we were BLOWN AWAY! The space is HUGE and GORGEOUS! The staff was super friendly, and the food and drinks were even better than we expected with them being open for less than a week. So glad we decided to make the trip. Walk - don't run - to the new Mexican Sugar - WOW! Pro Tip, GO UPSTAIRS!
Mexican Sugar Montrose - Regent SquareResponded 1 day ago
Dear Justin, Wow—thank you for such an enthusiastic review! We’re thrilled to hear that your visit exceeded your expectations and that you loved the space, staff, food, and drinks. It’s especially rewarding to know you made the trip to check out our new location and enjoyed it so much. Your kind words mean the world to us, and we’re excited to continue serving you and the Houston community. We look forward to welcoming you back soon—don’t forget to check out upstairs again! Sincerely, Jared Escalante
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S
Stephanie
San Antonio
1 review
3.0
1 review
Dined 2 days ago
1. Overall 3
2. Food 3
3. Service 2
4. Ambience 5
Overall decent place, could improve on small details. Espresso martinis were too sweet, we asked our waiter if the bartender could make a regular espresso martini with tequila reposado instead of vodka vs the one that they had on the menu. My friend and I even told the server how to tell the bartender how to make it, and he replied with “so like a carajillo?” And we replied with “those are two completely different drinks.” Our waiter came back and brought us the new espresso martinis, but they tasted like if they had just added cold brew with tequila reposado. I do not recommend their espresso martinis.
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FAQs

Mexican Sugar Montrose - Regent Square offers takeout which you can order by calling the restaurant at (713) 487-1095.

Mexican Sugar Montrose - Regent Square is rated 4.2 stars by 29 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

23 Dec 2024

9:30 pm

Booked 91 times today

Order delivery or takeout

Google Map for Mexican Sugar Montrose - Regent Square

3505 W Dallas St, Houston, TX 77019

Additional information

Cross Street
W. Dallas Street @ Dunlavy Street
Area
Montrose
Hours of Operation
Mon–Thu 11:00–22:00 Fri 11:00–23:00 Sat 10:00–23:00 Sun 10:00–22:00
Price
$30 and under
Cuisines
Mexican, Contemporary Mexican
Dining style
Casual Dining
Dress code
Smart Casual
Parking details
Private Parking
Payment Options
AMEX, Cash not accepted, Diners Club, Discover, Mastercard, Visa
Executive Chef
Ruben Campos
Additional
Bar/Lounge, Beer, Cocktails, Full Bar, Gluten-free Options, Happy Hour, Outdoor Smoking Area, Patio/Outdoor Dining, Private Room, Takeaway, Weekend Brunch, Wheelchair Access, Wine

Website
https://www.mexicansugarcocina.com/
Phone number
(713) 487-1095

Mexican Sugar Montrose - Regent Square

Make a booking

Order delivery or takeout

Additional information

Menu

What 29 people are saying

Overall ratings and reviews

FAQs

Does Mexican Sugar Montrose - Regent Square offer delivery through OpenTable or takeout?

How is Mexican Sugar Montrose - Regent Square restaurant rated?

Is Mexican Sugar Montrose - Regent Square currently accepting bookings?

Make a booking

Order delivery or takeout

Additional information