Metropolis by Marcus Samuelsson

Review summary

1. F

   Frederick

   New York City

   19 reviews

   vip
   5.0

   19 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A 100% wow. Totally worth the trip downtown. Exquisite food and premium service. Special shoutout to Ira, an extraordinary server who demonstrated the utmost care and courtesy with every interaction.
   

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2. J

   Jazzmin

   New York City

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Loved the vibe at Metropolis. The food was good, portions were big and the selection of things of the menu made for great sharing. The service unfortunately was not so great, it was a little all over the place. Our desserts were brought out before the mains were cleared off the table which was a bit confusing, and we had to ask a couple of times for plates and spoons. It also wasn’t super busy but appreciate they may have been under staffed. Overall we enjoyed ourselves and it was a nice experience and opportunity to support a black owned business
   

   Metropolis by Marcus SamuelssonResponded 1 day ago

   Dear Jazzmin, Thank you for being our guest and sharing your experience. We are thrilled that you enjoyed our food and vibe, but we are sorry for the disappointing service you received. We aim to provide an excellent experience to all our guests, and we apologize for falling short in your case. Your feedback was well received and will be shared with our team. We would love to host you again to show you a better experience and restore your faith in our restaurant. Warmly, The Metropolis by Marcus Samuelsson Team
   

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3. N

   Nathaly

   Orlando

   5 reviews

   vip
   1.0

   5 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Shellfish allergy mentioned and was still served something with cross contamination. They removed the item rather than replacing the entire plate and it was already contaminated.
   

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4. K

   Karen

   New York City

   37 reviews

   vip
   5.0

   37 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this place! Beautiful room, delicious and unique food, attentive staff. I’ll be back!!
   

   Metropolis by Marcus SamuelssonResponded 4 days ago

   Thank you, Karen! Your enthusiastic review truly made our day! It was our pleasure to host you, and we look forward to seeing you again very soon. Have a wonderful holiday season. Best regards, The Metropolis by Marcus Samuelsson Team
   

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5. V

   Vincent

   New York City

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   The setting and ambiance is very nice. The food was nicely prepared. Menus selection is very good, although a bit limited. Service was slow.
   

   Metropolis by Marcus SamuelssonResponded 4 days ago

   Hi Vincent, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our setting, ambiance, and food. However, we sincerely apologize for the slower service and the limited options on our lunch/brunch menu. Please know that we take your feedback to heart and will share it with our team. We hope you will visit us again the next time you are in Lower Manhattan, and we would love the opportunity to provide you with a flawless experience. Warm regards, The Metropolis by Marcus Samuelsson Team
   

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6. T

   Tricia

   New York City

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   I took my team of 6 out for a holiday dinner. Food was delicious - from the gnocchi, to the lobster ravioli, to the steak, to the crispy snapper. The atmosphere is super cool - it felt special without being fussy. The service was the downfall. Our waiter took forever to get our drink orders in, and invited one of my dinner mates to “go look at the tequilas” as he was inquiring about which tequilas they had. Then the waiter insisted we give our orders in the specific order we were seated at the table, unwilling to bypass someone who hadn’t yet decided. I understand you may need to enter orders in a particular order, but a skilled waiter would jot and make the customers feel comfortable while keeping the specifics of restaurant process low key.
   

   Metropolis by Marcus SamuelssonResponded 4 days ago

   Dear Tricia, Thank you for sharing your feedback with us, and we sincerely apologize for the service experience you described. We’re pleased to hear that you enjoyed the food and atmosphere, but what you’ve described regarding the service does not reflect the high standards we strive to maintain. We truly appreciate you bringing this to our attention and allowing us to address these concerns with our team. Your comments are invaluable, and we’re committed to ensuring that all our guests feel comfortable and well taken care of during their visits. We hope to welcome you and your team back soon for an improved experience. Warmly, The Metropolis by Marcus Samuelsson Team
   

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7. Y

   Yvonne

   New York City

   5 reviews

   2.0

   5 reviews

   Dined on 7 December 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 5

   I recently visited and while the ambiance and service initially left a great impression, my experience was marred by a serious oversight regarding my peanut allergy. Upon arrival, I informed the staff of my allergy and felt confident in their understanding. Plus my allergy is noted on my open table account which was used to make the reservation. However, the coconut shrimp I was served caused an allergic reaction. Fortunately, they had allergy medication on hand, and the staff's response to the situation was immediate and professional. Kudos to the manager and director on staff! Despite their swift action, the incident was preventable and highlighted a critical gap in their handling of dietary restrictions. It's unfortunate that our evening had to end prematurely, as I was looking forward to the full dining experience. Based on the level of care shown after the reaction, I'd recommend this restaurant to those without severe food allergies. However, for anyone with a nut allergy, I'd suggest caution or choosing another establishment. I only really got to enjoy the oysters and the cornbread. Oysters were good and I loved the table side service of them. Corn bread was also good and had a great texture. The coconut shrimp was good but since it caused the reaction with peanuts in the sauce, I can't count it.
   

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8. C

   Christine

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about the experience exceeded our expectations, and we will recommend the restaurant highly!
   

   Metropolis by Marcus SamuelssonResponded on 8 December 2024

   Hi Christine, We're delighted your experience exceeded expectations and that you would highly recommend our restaurant—it truly means the world to us. We can’t wait to welcome you back for another memorable dining experience. Have a happy holiday season! Best wishes, The Metropolis by Marcus Samuelsson Restaurant Team
   

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9. B

   Brittney

   Baltimore

   3 reviews

   5.0

   3 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, ambiance and decor. Food and drink were delicious, I had the Razzle Dazzle, Peekytoe Crab and Lobster Linguine.
   

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   Metropolis by Marcus SamuelssonResponded 1 day ago

   Fantastic, Brittney! We are delighted you enjoyed every aspect of your visit and sincerely appreciate your enthusiastic recommendation. It is a pleasure to pass along your kind words to our team, and we hope you will visit again soon. All the best, The Metropolis by Marcus Samuelsson Restaurant Team
   

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10. K

    Karen

    New York City

    19 reviews

    vip
    5.0

    19 reviews

    Dined on 5 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Lovely welcome, excellent table, awesome server and delicious dinner. The halibut and short ribs were outstanding. We will be back!
    

    Metropolis by Marcus SamuelssonResponded on 6 December 2024

    Hi Karen, Thank you for being our guest! We truly appreciate your kind feedback and are thrilled to hear that you had such a wonderful experience at Metropolis. It’s fantastic to know that you enjoyed every aspect of your visit. We can't wait to welcome you back for another great meal the next time you’re in Downtown NYC. Warm regards, The Metropolis by Marcus Samuelsson Team
    

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