Merrill's on the Waterfront

Review summary

1. J

   Jon

   Greater Boston

   1 review

   vip
   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   The Sunday brunch buffet was really poor and borderline disgusting. It was really giving hotel lobby quality.
   

   Merrill's on the WaterfrontResponded 5 days ago

   Hi Jon, We’re truly sorry to hear about your experience at our Sunday brunch. Your feedback is invaluable, and we’re committed to improving our offerings. We try to have a wide variety from our seafood dish to our Chef carving station. Was there one dish in particular that you did not like? We appreciate you sharing your thoughts, and we look forward to hearing from you. Thank you, Dave General Manager Merrill's on the Waterfront
   

   Is this helpful?

   Report
2. M

   Madalene

   Greater Boston

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was very good and Alexis is a great server!!!
   

   Merrill's on the WaterfrontResponded 3 days ago

   Hi Madalene ! Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!
   

   Is this helpful?

   Report
3. P

   Patricia

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's been awhile since I've dined here at Merrill's I was pleasantly surprised to see that it seemed more upscale than usual. We received a wonderful Bread Basket with corn bread and sliced crusty bread.. My dinner was nicely presented in a metal paella pan instead of the usual large ceramic bowl. And the side of truffle chips was tasty. Our server Jordan was very attentive. Looking forward to our next visit.
   

   Merrill's on the WaterfrontResponded 5 days ago

   Hi Patricia, Thank you for the 5 stars and the review! It’s great to know our updated dining experience and attentive service made a positive impression. We will share your comments with the staff and we look forward to welcoming you back for another delightful meal soon!
   

   Is this helpful?

   Report
4. P

   Patricia

   Orange County

   29 reviews

   2.0

   29 reviews

   Dined on 10 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   We had dined here preCovid. Menu and vibe was very different. Disappointing menu and drink menu. This was similar to a fish bar experience. Asked for a window seat and got squeezed in between two families. Noisy. Asked for champagne and was served in wine glasses because “there was a party upstairs and they used all the champagne stems.” Champagne was okay. Missed the former experience.
   

   Merrill's on the WaterfrontResponded on 11 November 2024

   Hi Patricia, We appreciate your feedback and are truly sorry to hear your experience didn't meet your expectations. We do unfortunately only have five tables directly in front of the windows, and I am happy that we were able to get you the window table but apologize for the noise as it does get loud in the restaurant when it fills up on a Saturday night. Your insights highlight areas for improvement and we will be sure to address them. I would love to speak to you a little more about your experience if you have the time. We hope to regain your trust and provide a better visit in the future. Look forward to hearing from you, Dave General Manager Merrill's on the Waterfront dcustadio@lafrancehospitality.co 508-997-7010
   

   Is this helpful?

   Report
5. D

   Dale

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great waiter and food was excellent location was perfect and a great view of the harbor
   

   Merrill's on the WaterfrontResponded on 11 November 2024

   Thanks, Dale! We appreciate the 5 star review! Your compliments mean a lot to our team. We can’t wait to welcome you back soon!
   

   Is this helpful?

   Report
6. B

   Bob

   Greater Boston

   48 reviews

   vip
   4.0

   48 reviews

   Dined on 26 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Two parties in other rooms made for a very annoying experience. Even recored the noise to see if it was me. We love this place but have to make sure next time we go ,there are no parties. Even people left because of the noise .Dining room was empty
   

   Merrill's on the WaterfrontResponded on 29 October 2024

   Thank you for your feedback, Bob. We’re glad you love our place but apologize for the noise during your visit. We strive for a great experience for everyone and will address this with our team to ensure a more peaceful atmosphere in the future. We hope to see you again soon!
   

   Is this helpful?

   Report
7. B

   Bryan

   Greater Boston

   27 reviews

   vip
   2.0

   27 reviews

   Dined on 26 October 2024

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 1

   There was a function going on, and all you could hear was the bangining on the ceiling from the dinning room. I would suggest closing the restaurant during functions on second floor. Also there was notable give to the ceiling joists during intense dancing. I would suggest you call in someone to reinforce that ceiling/dance floor.
   

   Merrill's on the WaterfrontResponded on 29 October 2024

   Hi Bryan, we appreciate your feedback and are sorry to hear about your experience. Your concerns regarding the noise and safety are important to us. We’re reviewing our event policies to enhance guest comfort and overall experience. Thank you again. Dave General Manager Merrill's on the Waterfront
   

   Is this helpful?

   Report
8. S

   Sceleste

   Greater Boston

   5 reviews

   5.0

   5 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I love this place, the food is always on point and delicious. Service is 1000000000000%
   

   Merrill's on the WaterfrontResponded on 23 October 2024

   Hi Sceleste , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!
   

   Is this helpful?

   Report
9. L

   Lize

   Greater Boston

   1 review

   5.0

   1 review

   Dined on 17 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience for the first time, amazing food… we will deff be back again ❤️
   

   Merrill's on the WaterfrontResponded on 19 October 2024

   Thanks for the 5 star review Lize! We appreciate you joining us for dinner! See you soon!
   

   Is this helpful?

   Report
10. L

    Laurie

    Greater Boston

    2 reviews

    4.0

    2 reviews

    Dined on 16 October 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5

    Great location with beautiful views. Service was good. Food was ok - it didn’t have a lot of flavor. First time there & plan to give it another try.
    

    Merrill's on the WaterfrontResponded on 19 October 2024

    Hi Laurie, Thank you for your review and feedback. What did you have for dinner when you dined with us? Look forward to hearing from you, Dave General Manager Merrills on the Waterfront dcustadio@lafrancehospitality.co
    

    Is this helpful?

    Report