Merchants Cigar Bar

Review summary

1. A

   Amy

   New York City1 review

   5.0

   Dined on 18 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   John was phenomenal. He made our visit memorable. Drinks were outstanding.
   

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2. OT

   OpenTable Diner

   New York City1 review

   1.0

   Dined on 27 July 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   7/26/24 9:30pm Party of 5 I normally enjoy leaving great review and tend oversee some mishaps but this place was a total let down, truly embrassing to bring my groomsmen out for a night out, one of the worst service I’ve received. I wrote a length detail experience, you can find on Google and yelp! Reason why I want this to not go unnoticed and need to be rectified immediately, this place has so much potential to be ran the way it is! Again go to Google and yelp and read reviews there! I am embrassed and disappoint in the experience I got and share with my guys!
   

   Merchants Cigar BarResponded on 28 July 2024

   Hi OpenTable Diner, we're sorry to hear about your disappointing experience. We value your feedback and take it seriously. We will address the issues you've raised with our team to ensure improvements are made. Thank you for bringing this to our attention.
   

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3. CI

   CINDYW

   New York City5 reviews

   5.0

   Dined on 24 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our friend gathering was pleasant and the good was great. Chris was an absolute gentleman as well as the servers. Thank you and we'll be back.
   

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   Merchants Cigar BarResponded on 27 July 2024

   Hi Cindy! Thank you for sharing your positive experience with us. We're thrilled to hear that your friend gathering was pleasant and that you enjoyed the food. Chris and our servers will be delighted to hear your kind words. We look forward to welcoming you back soon!
   

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4. k

   kdmeit VIP

   Washington DC66 reviews

   2.0

   Dined on 22 May 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   It was a disappointing cigar lounge. We went down a flight of stairs into a dark and dingy space. The AC wasn't working, so it was stuffy. A very limited supply of cigars was available. Andrea was the only one on duty, and she was lovely but harried. She alone is not enough to send us back anytime soon. There are so many other great lounges in NYC, like Soho, Carnegie Club, or Macanudo, to choose from. Be aware, POTL!
   

   Merchants Cigar BarResponded on 26 May 2024

   Hey kdmeit, thank you for sharing your feedback with us. We're so sorry to hear that your experience at our cigar lounge didn't meet your expectations. Regretfully our air conditioning was briefly under repair but I'm happy to assure you it's back up and functional and our cigar selection is now full again now that the heat doesn't run the risk of damaging them. We appreciate your honesty and will take your comments into consideration as we work to improve our space and offerings and certainly hope you will give us another try in the future.
   

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5. OT

   OpenTable Diner

   Las Vegas1 review

   5.0

   Dined on 19 May 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and his friends love it for a guys night birthday celebration.
   

   Merchants Cigar BarResponded on 22 May 2024

   Hi OpenTable Diner, thank you for sharing your positive experience with us! We're thrilled to hear that your husband and his friends enjoyed their guys night birthday celebration at our establishment. We look forward to hosting more special occasions for you in the future. Cheers!
   

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6. OT

   OpenTable Diner

   Denver2 reviews

   5.0

   Dined on 5 May 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   John was awesome! Thanks and see ya soon!!!!!!!!!!
   

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7. KW

   KarlaW

   New York City8 reviews

   5.0

   Dined on 5 May 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A nice option for a good drink and a cigar. I wish the cigar selection was a bit more expansive but the service makes up for it. Our server John was awesome. Will definitely be back on our next trip to NYC
   

   Merchants Cigar BarResponded on 11 May 2024

   Hi Karla, thank you for taking the time to share your experience. We're thrilled to hear you enjoyed your time with us and that John provided outstanding service. We appreciate your feedback on the cigar selection and will certainly take that into consideration for future improvements. Looking forward to your next visit!
   

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8. CC

   CigarConnoisseur

   Charleston3 reviews

   1.0

   Dined on 14 April 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Reservation not honored, cigars not available, we left and went elsewhere
   

   Merchants Cigar BarResponded on 23 April 2024

   Hi CigarConnoisseur, we apologize for the inconvenience you experienced during your visit. We strive to provide excellent service and will address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope you'll give us another chance to make it right.
   

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9. KH

   KishaH VIP

   New York City6 reviews

   1.0

   Dined on 2 March 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I’m a regular at Merchants this place has been my release after a long days work. Yesterday was the 1st time I received an overall TERRIBLE experience. I was charged for multiple items that I did not receive, not only that but there was several patrons with the same issue! How ironic was that?? It seems like it was some sort of scheme that was being played with the servers and it was so not ACCEPTABLE‼️ The attitude from the server when it was brought to his attention MULTIPLE times! In addition to that it was a very limited supply of sugars and most were stale. This was very disappointing, I don’t ever want to give up on this place because I love it so.. Try getting your OLD team back who actually cared about the service and your guest! Kisha H.
   

   Merchants Cigar BarResponded on 13 March 2024

   Hi Kisha, we're truly sorry to hear about your recent experience at Merchants. We take your feedback seriously and will address these issues with our team. Your loyalty means a lot to us, and we hope to regain your trust in the future. Thank you for bringing this to our attention.
   

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10. OT

    OpenTable Diner

    New York City1 review

    5.0

    Dined on 18 February 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We have been going to Merchants Cigar Bar for many years and never had a bad experience. D and John did a phenomenal job taking care of us. They were very attentive and friendly and made our experience very enjoyable. Definitely looking forward to our next visit there with some friends.
    

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    Merchants Cigar BarResponded on 20 February 2024

    Hi OpenTable, thank you for your kind words! We are thrilled to hear that D and John provided you with exceptional service during your visit to Merchants Cigar Bar. We appreciate your loyalty over the years and can't wait to welcome you and your friends back for another great experience soon!
    

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