Mei Ume

Review summary

1. M

   Maurits VIP

   Hampshire9 reviews

   5.0

   Dined on 24 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful selection and your signature dishes are stunning. If i had a bigger wallet i would have chosen one of each! Thank you for lovely experience.
   

   Mei UmeResponded on 26 February 2025

   Dear Maurits, Thank you so much for your wonderful 5-star review! We are delighted to see that you enjoyed your recent dining experience at Mei Ume, and we look forward to welcoming you back soon. Kind regards, Annie Hu-Thornton Restaurant Manager
   

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2. H

   Hina

   Essex2 reviews

   3.0

   Dined on 22 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We had a wonderful dinner, the starters and mains were great. The beef in particular was cooked very well however the black cod was a disappointment. It was dry and smelt very fishy which is not what we are used to. The scallops too did not seem fresh at all as normally they melt in your mouth. The seafood was a let down on this occasion however the beef ribs and the Angus beef were both very good. I would suggest you skip the desserts, the deep fried ice cream tasted like cardboard and the chocolate fondue was basically watered down chocolate with some fruit. The hot drinks again did not taste great, the hot chocolate itself was again very watery. While the service was slow they were attentive when we raised our concerns.
   

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   Mei UmeResponded on 27 February 2025

   Dear Hina, Thank you for taking the time to review your recent dining experience here at Mei Ume. I'm sorry to hear that the meal fell below your expectations, and I have reached out to you directly via email. I look forward to hearing from you. Kind regards, Art Grenier Restaurant Manager
   

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3. D

   Dimple

   London10 reviews

   2.0

   Dined on 22 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Nice and spacious restaurant. Service was efficient with food coming out together and presented well. Portions are rather small and priced fairly high. Worth a look probably more aimed at holidaymakers staying at the hotel. Ok but did not blow me a way for the price., expected more really.
   

   Mei UmeResponded on 3 March 2025

   Dear Dimple, Thank you for taking the time to review your recent dining experience here at Mei Ume. I'm sorry to see that you rated us only 2 stars, and that you felt our portions were on the small side. We certainly take your feedback on board, and we hope to welcome you back in the future so that we can aim to deliver a better experience next time. Kind regards, Annie Hu-Thornton Restaurant Manager
   

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4. I

   Ian

   London1 review

   5.0

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic food, we had a mixture of Sushi and Dim Sum on this occasion. with particular standouts being the Char Sui pork and the Otoro sashimi. Lovely ambience and enjoyed the Chinese New Year dancers along with fun chance to try on the beautifully crafted headress's! Looking forward to going back and trying more of the menu and sake selection.
   

   Mei UmeResponded on 31 January 2025

   Dear Ian, Thank you so much for your 5-star review! We are delighted to see that you enjoyed your recent dining experience at Mei Ume to celebrate Chinese New Year, and we look forward to welcoming you back soon. Kind regards, Annie Hu-Thornton Restaurant Manager
   

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5. R

   Roger

   New York City49 reviews

   5.0

   Dined on 16 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently great food and service in a very relaxed atmosphere.
   

   Mei UmeResponded on 20 January 2025

   Dear Roger, Thank you so much for your 5-star review! We are delighted to see that you enjoyed your recent dining experience at Mei Ume, and we look forward to welcoming you back soon. Kind regards, Annie Hu-Thornton Restaurant Manager
   

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6. T

   Tim

   London2 reviews

   4.0

   Dined on 11 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Far too expensive paid £230 for 1 person. Which included three mocktails, no alcohol Would only recommend this restaurant for a very special occasion such as an anniversary or a 200th birthday.! you’ve been warned 
   

   Mei UmeResponded on 17 January 2025

   Dear Tim, Thank you for taking the time to review your recent dining experience here at Mei Ume. I'm sorry to hear that you feel our menu is too expensive. You ordered three mocktails and five dishes, including the half duck and the prime ribs, and all of our item prices are clearly stated on our menu. I do hope you enjoyed your meal, and we hope to welcome you back to Mei Ume soon. Kind regards, Annie Hu-Thornton Restaurant Manager
   

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7. J

   Jo

   Brighton2 reviews

   5.0

   Dined on 4 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved the food and service here. Would highly recommend.
   

   Mei UmeResponded on 6 January 2025

   Dear Jo, Thank you so much for your 5-star review! We are delighted to see that you enjoyed your recent dining experience at Mei Ume, and we look forward to welcoming you back soon. Kind regards, Annie Hu-Thornton Restaurant Manager
   

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8. P

   Phyllis

   London1 review

   5.0

   Dined on 3 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent customer service made us feel special. The food was fantastic came out at good timing
   

   Mei UmeResponded on 6 January 2025

   Dear Phyllis, Thank you so much for your 5-star review! We are delighted to see that you enjoyed your recent dining experience at Mei Ume, and we look forward to welcoming you back soon. Kind regards, Annie Hu-Thornton Restaurant Manager
   

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9. R

   Rea

   London1 review

   3.0

   Dined on 30 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Such a shame that the music playlist was like a mainstream radio and the smell of burnt frying oil swept across the restaurant half way through our meal
   

   Mei UmeResponded on 3 January 2025

   Dear Rea, Thank you for taking the time to review your recent dining experience here at Mei Ume. I'm sorry to hear that it fell short of your expectations, and we hope to welcome you back soon so that we can aim to deliver a better experience next time. Kind regards, Annie Hu-Thornton Restaurant Manager
   

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10. V

    Vicky

    Oxford1 review

    5.0

    Dined on 30 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food is great. Service is excellent. Signature food is must try
    

    Mei UmeResponded on 31 December 2024

    Dear Vicky, Thank you so much for your 5-star review! We are delighted to see that you enjoyed your recent dining experience at Mei Ume, and we look forward to welcoming you back soon. Kind regards, Annie Hu-Thornton Restaurant Manager
    

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