Matt the Miller's Tavern- West Chester

Review summary

1. M

   Mike

   Cincinnati

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Love this place as food is always very good with creative options. Service from wait staff was excellent. Hostess was not up to task maybe new. Looked at our family 2 adults and three kids and told us half hour wait at 4:15pm. There were at least 10 empty tables. Went back to car and made reservation for 4:30pm on your app and were seated quickly.
   

   Matt the Miller's Tavern- West ChesterResponded 1 day ago

   Hello Mike, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our creative menu and found our service to be excellent. We apologize for the wait you experienced, but we're glad that it was short and your reservation was honored promptly. We appreciate your understanding and patience. Your feedback is invaluable to us and we're looking forward to welcoming you and your family back to Matt the Miller's Tavern-West Chester soon. Best regards, The Management Team
   

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2. J

   Jay

   VIP

   Cincinnati

   12 reviews

   5.0

   12 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food is delicious. High quality and beautifully presented. Server was very attentive and manager stops by to make sure everything is great! Third time I’ve been there in a month! Favorite!! But with as cold as it is, keep your coat with you. Lots of windows so a little chilly inside. But order tomatoe basil soup to warm u up!!
   

   Matt the Miller's Tavern- West ChesterResponded 6 days ago

   Thanks for the feedback, Jay! We're thrilled to hear that you enjoyed our delicious food and attentive service. It's great to know that our manager's frequent visits keep things running smoothly. We're also glad that you enjoyed our tomatoe basil soup - it's one of our favorites too! We appreciate your understanding about keeping your coat with you at Matt the Miller's Tavern- West Chester. We're glad that you found our restaurant a favorite and we look forward to your next visit.
   

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3. H

   Holly

   Cincinnati

   3 reviews

   4.0

   3 reviews

   Dined on 12 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Good service and good. Seated promptly. Cold when seated by door.
   

   Matt the Miller's Tavern- West ChesterResponded on 13 January 2025

   Hi Holly, We're thrilled to hear that you enjoyed your experience at Matt the Miller's Tavern-West Chester! We always aim to provide prompt service and a comfortable dining environment, and we're glad we met your expectations. We're sorry to hear about the inconvenience you experienced with your seating. We appreciate your feedback and will certainly look into this matter to ensure a better experience for our guests in the future. Thank you for taking the time to share your experience. We hope to see you again soon! Best regards, The Management Team
   

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4. B

   Bill & Gloria

   Cincinnati

   14 reviews

   4.0

   14 reviews

   Dined on 11 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Matt the Miller never disappoints, great service and food!
   

   Matt the Miller's Tavern- West ChesterResponded on 13 January 2025

   Thanks for the feedback, Bill & Gloria! We're thrilled to hear that you enjoyed your experience at Matt the Miller's Tavern-West Chester. It's wonderful to know that our service and food met your expectations. We strive to provide our guests with an exceptional dining experience and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!
   

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5. R

   Rod

   VIP

   Cincinnati

   7 reviews

   2.0

   7 reviews

   Dined on 3 January 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   This was the worst dining experience we've had in a long time. Although the restaurant was not crowded, we were seated in a tight corner next to a party of 10 people who were pretty loud. The waitress took our order for drinks and an appetizer, and then promptly disappeared for 15 minutes. When she returned, we ordered dinner but still hadn't been served drinks or the appetizer. Dinner ended up being served before the appetizer came out, and the staff told us that they would remove the cost of the appetizer from our bill. When we got the tab, the appetizer was still on the bill. Food was OK, but the service and overall experience was poor. I'd recommend steering clear of this place.
   

   Matt the Miller's Tavern- West ChesterResponded on 5 January 2025

   Thank you for sharing your feedback. We’re truly sorry that your experience did not meet expectations, from the delay in service to the seating arrangement. We understand how frustrating it must have been, especially with the mix-up on your bill. Had we been aware of your discomfort, we would have gladly relocated your party to a more suitable spot. Your experience is not reflective of our standards, and we’re taking steps to address these issues with our team. We hope you’ll give us another opportunity to provide the dining experience you deserve.
   

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6. C

   Cathy

   Cincinnati

   6 reviews

   5.0

   6 reviews

   Dined on 3 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a very nice evening at Matt the Miller's. We were seated promptly and the service was great. Our party of four each had a different entree. The fish and chips, flatbread, salad and burger were all very good. This was my first time at this restaurant and I will return when I am in the area.
   

   Matt the Miller's Tavern- West ChesterResponded on 5 January 2025

   Hi Cathy, we're delighted to hear that you had a great evening at Matt the Miller's Tavern - West Chester! It's fantastic to know that you all enjoyed your entrees, from the fish and chips to the flatbread, salad, and burger. We always strive to provide our guests with a memorable dining experience, and it's heartening to hear that we succeeded. We're thrilled that you plan to return the next time you're in the area. See you soon! Best regards, The Management Team
   

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7. W

   Wendywendy

   Columbus

   1 review

   5.0

   1 review

   Dined on 3 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and friendly attentive service!my burger was perfect.
   

   Matt the Miller's Tavern- West ChesterResponded on 5 January 2025

   Thanks for visiting us, Wendywendy! We're thrilled to hear that you enjoyed your burger and found our food to be great. It's always our goal to provide excellent service and it sounds like we hit the mark for you. We appreciate your kind words and look forward to serving you again soon! Best, Matt the Miller's Tavern- West Chester Management Team
   

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8. G

   Gary

   Cincinnati

   5 reviews

   3.0

   5 reviews

   Dined on 1 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was New Years Eve. When I booked the table there was no indication that it was a fixed menu. Our group did not know until we arrived. The selection was OK but several people had to choose less than desirable choices for them. The courses came in rapid succession to the point that the entire table was covered with the main courses when we were still eating the appetizers/salads. By the time we started with the main courses the food was luke warm. Not a great experience at all. Not sure if anyone from the group will go back.
   

   Matt the Miller's Tavern- West ChesterResponded on 2 January 2025

   We deeply regret your disappointing New Year’s Eve experience. We understand how frustrating it must have been to arrive unaware of the fixed menu and feel rushed through your meal with lukewarm dishes. This is not the experience we strive to provide. If you’re comfortable, please share your physical mailing address so we can send a token of our apology and commitment to improve. We value your feedback and hope to regain your trust in the future.
   

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9. R

   Randy

   VIP

   Cincinnati

   2 reviews

   1.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Waited over an hour for our food then left…. very bad experience!
   

   Matt the Miller's Tavern- West ChesterResponded on 2 January 2025

   We sincerely apologize for your recent experience. Waiting over an hour for your food is unacceptable, and we deeply regret letting you down. This is not the standard we strive for, and we’re actively reviewing what went wrong to ensure this doesn’t happen again. We’d appreciate the opportunity to make this right. If you’re comfortable sharing, please provide your physical mailing address so we can send you a token of our apology. Thank you for your feedback, and we hope you’ll allow us another chance to provide you with the exceptional service and experience you deserve, Randy.
   

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10. K

    Kathy

    Cincinnati

    3 reviews

    5.0

    3 reviews

    Dined on 31 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    We were in the back room. It was New Year's Eve. It was fine. It looked more like a conference room then a nice restaurant.
    

    Matt the Miller's Tavern- West ChesterResponded on 9 January 2025

    Thank you for taking the time to share your thoughts about your New Year’s Eve visit. We’re glad to hear everything was fine, but we appreciate your honest feedback about the back room ambiance. Ensuring our spaces feel warm and inviting is a priority, and we’ll take your comments into consideration as we continue to improve. We hope to welcome you back soon for an even better experience, Kathy.
    

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