Match Eatery & Public House - Edmonton Ice District

Review summary

1. S

   Shannon

   Edmonton1 review

   2.0

   Dined on 21 February 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   We visited Match last night and were disappointed to find that there were very few gluten-free options available on the menu, especially since I put a note in the comments at the time of booking regarding our requirements and was NOT notified of the lack of options prior. We did discover that Match offered a gluten-free bun however it was so terrible and crumbly it was not edible. Our waitress appeared at our table as it literally fell apart at first bite, so she witnessed how ridiculous it was. She offered to get us a piece of lettuce instead and we accepted, as it was our only other option. When we got the bill, we noticed that she still charged us for that non-edible bun and when we questioned her, she had the audacity to say "At least I didn't charge you for the lettuce. Do you want me to actually take it off your bill?" We paid our bill as is and will never return! Very frustrating to see such limited choices and terrible servers.
   

   Match Eatery & Public House - Edmonton Ice DistrictResponded on 24 February 2025

   Hello Shannon, We want to sincerely thank you for taking the time to provide us with feedback regarding your recent visit. You did not receive the high level of service and hospitality that is expected out of Grand Villa Edmonton. We would like to learn more about your specific situation, learn from it, and invite you back to make things right. If willing, we'd like to chat more about you visit to find a way for you to enjoy a better experience Please email me at matchpub.gve@gatewaycasinos.ca Thank you again, this type of feedback is an invaluable tool which will allow our business to continue to improve. Looking forward to connecting.
   

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2. J

   Jody

   Edmonton1 review

   1.0

   Dined on 21 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The food was cold and very poor quality. The service was slow. The prices were responsible for the drinks and lots of fun drink options.
   

   Match Eatery & Public House - Edmonton Ice DistrictResponded on 24 February 2025

   Hello Jody, We want to sincerely thank you for taking the time to provide us with feedback regarding your recent visit. You did not receive the high level of service and hospitality that is expected out of Grand Villa Edmonton. We would like to learn more about your specific situation, learn from it, and invite you back to make things right. If willing, we'd like to chat more about you visit to find a way for you to enjoy a better experience Please email me at matchpub.gve@gatewaycasinos.ca Thank you again, this type of feedback is an invaluable tool which will allow our business to continue to improve. Looking forward to connecting.
   

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3. M

   Mine

   Edmonton11 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 3

   Had a table for 8 booked but they had not prepared our space. They had to hustle and figure out where to put us and ultimately we sat around the pool table. Do better!
   

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4. D

   Dwayne VIP

   Edmonton26 reviews

   3.0

   Dined on 16 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Pre game meal for PWHL ..my wife,granddaughter and myself.2 clubhouse sandwiches and a bowl of French onion soup.order took acceptable 20 minutes to come out .sandwiches came with choice of sides.1 with yam fries other with cold!!French fries Unacceptable.french onion soup came out warm with very little cheese very little anything really other than broth.12 bucks for this unacceptable.service was slow from the start to finish. p Place was slow when we arrived and packed when we left so give then a LITTLE understandings but still ...to much chatter going on by staff instead of doing their job.
   

   Match Eatery & Public House - Edmonton Ice DistrictResponded on 24 February 2025

   Hello Dwayne, We want to sincerely thank you for taking the time to provide us with feedback regarding your recent visit. You did not receive the high level of service and hospitality that is expected out of Grand Villa Edmonton. We would like to learn more about your specific situation, learn from it, and invite you back to make things right. If willing, we'd like to chat more about you visit to find a way for you to enjoy a better experience Please email me at matchpub.gve@gatewaycasinos.ca Thank you again, this type of feedback is an invaluable tool which will allow our business to continue to improve. Looking forward to connecting.
   

   1 person found this helpful

5. J

   Jaimee VIP

   Edmonton1 review

   5.0

   Dined on 9 February 2025

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Came to watch the Super Bowl here and honestly it was a great time! They had some contests too which was really cool.
   

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6. D

   Dean VIP

   Edmonton4 reviews

   3.0

   Dined on 10 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Ordered wings for a app and fish n chips for a meal. Both came out same time? By time I ate my wings my fish and chips were ice cold.
   

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7. B

   Blair

   Edmonton15 reviews

   5.0

   Dined on 23 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Always a good time before a game to get some beer and a bite
   

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8. OT

   OpenTable Diner

   Calgary4 reviews

   5.0

   Dined on 7 March 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The good and service was very good, wed night isn’t very busy as there was no Hockey crowd and the casino was empty with the exception of a few..: food was delicious and the servers were amazing
   

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9. DC

   DeanneC VIP

   Edmonton6 reviews

   2.0

   Dined on 18 December 2023

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Made reservations weeks in advance for 10 people for 11:30am - showed up at 11:30, waitress was unaware of our reservation and a table was not ready. We were the only ones there. We pushed tables together. One of the reason I chose Match was their advert online for a holiday menu option, but we were told it was not available. Took a while to get our food (again the only table there for most of the hour). We indicated we would need separate bills, but it took at least 30 minutes to get those sorted and resorted at the end. The food was good but overall a disappointing experience as a year end holiday lunch.
   

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10. JK

    JeanK

    Indiana6 reviews

    4.0

    Dined on 2 December 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4

    Great location to go to a hockey game and reservation was seamless.
    

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