Mastro's Steakhouse - Thousand Oaks

Review summary

1. d

   david VIP

   Los Angeles8 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was very good. Raw seafood could have been better. Steak was perfect. Service was great.
   

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2. OT

   OpenTable Diner

   San Francisco1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Last night we went to celebrate my husbands 40th birthday, party of 7. We made reservations and were seated right away. Our waiter was Michael ( Mikey) to say he did an amazing job is an understatement. He was phenomenal, the service was the best we've ever had. We've been to several Mastros and service was always good but last night was the best we've ever had at any restaurant. His personality, service, professionalism was excellent. We took our teens for the first time and they wanted to try a fancy drink, he recommended a few Mocktails and they were delicious. The food was great as usual. But service was definitely incredible!! Can't wait to be back and ask for him.
   

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3. S

   Steve

   Los Angeles62 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were great, as usual. The bar area was LOUD with the live or recorded entertainment. Could have brought it down from “11”.
   

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4. S

   Suzi VIP

   San Diego4 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Probably the best experience I’ve had at Mastros to date & I chalk that up to our server 100%. Kayla was amazing from the beginning, making sure my friend & I were well attended to, she always refilled our waters & we never had to ask for anything. Her recommendations all hit the spot, we didn’t know what we wanted & she was able to steer us in the right direction. We absolutely loved our meal. Kayla made our dinner seamless, & fun. I would go back to that exact location again & again if I were able to get her as my server every time! Mastros itself is overall a great business or date night spot, the live music in the bar area is nice & makes the atmosphere more lively. Loved our experience last night!
   

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5. E

   Edo VIP

   Pittsburgh9 reviews

   2.0

   Dined on 26 February 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We were taken to our table through the kitchen. Not a great feeling…right away the “dining room”off kitchen felt very isolated. There was no way to get attention from servers until they decided to make their way through the kitchen to this specific room themselves. Unless, of course, one would make an effort to walk back to the main dining area and look for someone themselves. Which we didn’t feel like doing. It took 10 minutes just to get someone to take our drink order and another 10 minutes to get water. Bread service came 30 minutes after we sat down. Food was fine. Nothing spectacular honestly. We decided to skip desert and coffee as to get out of there as fast as possible. The waitress was super friendly when she brought the check - it almost felt insulting - did she not realize that generally one tips based on the entire experience, not on the “what are your plans for the rest of the evening” type questions at the end… Mastros Malibu (Ocean club) is so much more enjoyable. We will skip TO location next time.
   

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6. N

   Nicole

   Los Angeles5 reviews

   2.0

   Dined on 25 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   We have been to Mastro’s on many occasions and have never experienced the lack of service. The waitress smelled our martinis with her nose prior to pouring them into our glasses. The steaks were not cooked to perfection and the overall service was less than stellar. We love going to this establishment and are quite shocked and our experience.
   

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7. l

   lee ann VIP

   Los Angeles4 reviews

   5.0

   Dined on 24 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our waitress,Sydney, was over and above professional, kind and personable, and extremely attentive. In addition, her helpers were excellent.!
   

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8. N

   Nazly VIP

   Los Angeles13 reviews

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food, servers were great and music. Some guests at the bar were too loud and drunk. It slightly took away from the ambiance.
   

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9. R

   Ransom Law VIP

   Dallas12 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mastro’s Thousand Oaks is always a great experience ! I prefer this Mastro’s than the one in Beverly Hills. Much quieter , much more intimate on a Friday evening to celebrate a birthday or just for family dinner! And service is always great!
   

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10. S

    Scott VIP

    Palm Springs4 reviews

    5.0

    Dined on 21 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Melissa our server was on top of everything and did an outstanding job!
    

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