Mastro's Ocean Club - Downtown Los Angeles

Review summary

1. E

   Eugene

   Los Angeles

   11 reviews

   4.0

   11 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   It’s new year eve and I understand. Service is slow. Our server forgot our cake and added 20% service charges with party of 4. No valet parking. Food is ok compare to other location.
   

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2. T

   Todd

   VIP

   Denver

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We booked for a last min trip in LA and know NYE can be overwhelming for places but the service was absolutely awful. I have worked in restaurants and worked a NYE shift but there was no excuse for the lack of attention we received. Mastro’s usually is a trusted meal when I am on the road 125+ nights a year but will not be going back to any of their locations again. Our server never asked for a second round or more of cocktails, my wife had to clear the app plates off our table, they did not bring steak knives or new silver wear & then having to remind a server for the bottle of wine we ordered with our steaks and then it arriving when my wife was done with her steak is not acceptable on any night when you are paying over $600 for 3 people. Funny thing is we would have spent even more, shame on them!
   

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3. K

   Kitty

   VIP

   Los Angeles

   19 reviews

   5.0

   19 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our food and service was superb! The atmosphere was romantic and family friendly if celebrating an event. It was a lovely little oasis in Downtown LA
   

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4. R

   Rum

   VIP

   Chicago

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   They refused to let me sit in the dining room because my friend and I were wearing caps. We were dressed nicely but apparently not fit for sitting in their dining room. The restaurant is located across the street from the Crypto Arena so this archaic policy makes no sense. How does wearing a cap interfere with the “dining experience” or ambiance? I’ll just take my business to Flemmings. Otherwise, the food was comparable to what you would find at high end steakhouse but at a premium. The drinks are really expensive but what you would expect at a place like this. Just not worth the hassle based on how we were treated.
   

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5. D

   Daniel

   Orange County

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 1

   Too loud an dress code not enforced. People with hoodies hats an just not classy ambiance. Noise level tooo loud that comes with the crowd and worse yet the live music singer was off key and not the greatest. I have visited the mastros in Costa Mesa, Scottsdale and Thousand Oaks and this by far does not deliver on the experience I have had at these locations. Seem like this Mastros needs the revenue more than protecting its brand experience. Very disappointed.
   

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6. h

   heidy

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The hostess in the front made no eye contact, didn’t even greet us and the manager was next to her and it makes sense why , there’s no proper training. This is supposed to be a fine dinning restaurant and have terrible customer service . My sever was good , probably the only thing that’s was good. Over all I will be visiting the location in Beverly Hills , definitely a better and different experience there. .
   

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7. I

   Irene

   San Diego

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We went to the Mastro’s in Malibu last year and absolutely LOVED it. We decided it should be our annual anniversary dinner so we came here yesterday for our 1 year. SO disappointing. We were so excited and raving about it to others but I am never doing that again. Server was nice but not attentive at all and we were basically waiting all night to ask for things. We got the bone in rib eye medium rare and wow, it just came RARE. I’ve never gotten steak that rare before. It was extremely chewy, underseasoned, and just.. rare!! The meat was basically red. We couldn’t eat it so we sent it back and in our whole 1 year of dating, we’ve never sent food back. The bathroom also could have been cleaner and the live music was not great. So overall, I did not like the service, ambience, and food especially. We also had to pay $40 parking and it doesn’t even get validated! That’s terrible. Worse because it wasn’t even a decently good experience. I am still in shock over the steak we got. I definitely want to go back to the Malibu location to see if they’re better or if that one time we went was just a rare lucky instance. Either way I’m definitely not coming back to this location again. Very disappointing!
   

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8. OT

   OpenTable Diner

   Central Coast

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was terrible, our server attended to us about 4 times within 2 hours and disappeared for 20 minutes during that time. Our food took a great while to come out, then came out barely warm, at that point dinner was ruined. We expected great service just like the Malibu location! I will not be returning to this location!!
   

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9. K

   Kenneth

   Los Angeles

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really nice place... the service was amazing.it was my birthday and they made sure I was good they even printed my name on the menu it was a special touch that I loved. I absolutely love the live entertainment 😍 I will most definitely come back over and over.
   

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10. E

    Eoin

    VIP

    Los Angeles

    2 reviews

    1.0

    2 reviews

    Dined 6 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Reservation at 7:15, were seated at 8pm and no server came over for 10 minutes after. Table wasn’t set and a large pile of trash next to it. Extremely loud
    

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