Mastro's Ocean Club - Downtown Los Angeles

Review summary

1. D

   Domonique

   Orange County

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Marquis was our server and she made the entire experience AMAZING!!! Her energy and hospitality will be the reason we come back! There are many Mastro’s with better views but to find someone to be professional, kind, and provide the level of service that is missed will not go unnoticed.
   

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2. E

   Eddie

   San Joaquin

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good, good selection of cocktails and whiskeys. Our server was great she was always on top of everything couldn’t be better. Good holiday vibe and also had a musician playing and signing.
   

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3. G

   Gina

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Sinner for 9 people. For a nice, expensive dinner, it has to be good, and this was Outstanding. We tried many different appetizers and entrees. It was a long meal that we enjoyed, and we were never rushed or ignored. Service from Jason was top notch. Only improvement I would suggest is the noise level. It was rather loud, although maybe that was our location in the restaurant near a party room.
   

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4. T

   Tricia

   Los Angeles

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Table service was slow . I requested several items and had to ask twice . Chopped salad both my friend and I both got ill on it . Not sure if they didn’t use fresh ingredients. I’ve been to other locations and had better service and food. Ambience and the pain singer was great . Hope they get organized .
   

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5. A

   Azucena

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome experience. Thanks so much for making my husband birthday extra special.
   

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6. D

   Daniel

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Had a great dinner and the ambience was great as well. Staff was friendly and helpful, looking forward to visiting the other locations
   

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7. e

   esmeralda

   Denver

   1 review

   5.0

   1 review

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   food was delicious! server was amazing! live singer was great!
   

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8. D

   Danmy

   VIP

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on 16 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   We love Mastro’s and it was our first time dining at this location. We expected the same level of service and unfortunately, everything fell short. There was just a lot of waiting. We waited 15 minutes to get seated for our table on a Sunday night, when half the dining room was empty. We waited 5 minutes after being seated before a waiter came to greet us with the menu. We waited another 20 minutes before he took our order. We waited 20 minutes for our sushi appetizer to come out. We finally caught on and requested all our food to come out as fast as it can, so thankfully the rest of the meal was ok. Their food is still top notch and consistent between the different locations. They seated us in front of the open doors, so it was a lot more chilly than we anticipated, and the waiter didn’t offer to move us. We just left it alone and kept our jackets on during the meal. All in all, still love the food served at Mastro’s but will not be returning to this location. A three-star rating when we were expecting five.
   

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9. R

   Rose

   Orange County

   1 review

   4.0

   1 review

   Dined on 15 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Though we waited a while to be seated even though we had the reservation . The service overall was great ! Food was fantastic!
   

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10. G

    Gary

    Kansas City

    1 review

    2.0

    1 review

    Dined on 15 December 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 1

    Not what I expected from reputation. Steak was a little grisly and tough but not horrible. The worst part was the crowd. A loud argument broke out among several people at the bar. A lot of customers were dressed in t-shirts and not business casual. Just an overall bad vibe to go with a less than stellar meal.
    

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