Mastro's Ocean Club - Downtown Los Angeles

Review summary

1. R

   Robert

   Orange County

   3 reviews

   vip
   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 2
   4. Ambience 5

   Very good food. Bartender at the bar was really nice. Service was inconsistent. Our server disappeared for 30min towards the end. Might have been understaffed
   

   Is this helpful?

   Report
2. d

   diana

   Los Angeles

   4 reviews

   vip
   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was amazing, but service was bad , we had reservation at 7:30 pm for 2 and we have to wait until 8 pm to be seated. I saw few waiters for the amount of tables they have. They had live entertainment and the singer was very good . You have to pay for self parking $40 at Circa building or $60 for valet parking, or $100 for VIP parking. There’s no validation from the restaurant, so be prepared.
   

   Is this helpful?

   Report
3. Z

   Zeidi

   Los Angeles

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I typically go to the ocean club in Malibu, but decided to give DTLA a shot yesterday with the family. The food was delicious as always, but our server although very polite, took very long to take our order, and added a “suggested” gratuity to our table of 4, which wasn’t suggested but charged. I’m always a generous tipper, but this was low key shady. My food total and tax was $523.81 and I had a $300 gift card to use. The suggested tip was 84.78 (18%) and then a grand total of $608.59. I assumed I would get a receipt after charging the gift card and my credit card of $223.81, but instead was charged the difference of the $607.59. The worst is then the credit card receipt showed an amount of $265 remaining and an included gratuity of $42.99 - (which these numbers don’t even make sense) and I ended up giving another 57.00. Remember he had already added his 18% tip on the total of the charged CC receipt. So pretty much they ended up getting a 28% tip in a confusing and deceptive way. Not sure if gratuity at this Maestro’s is auto added on parties or 4 or more, but I may just go to where I know they won’t mess with the receipts and charges in Malibu.
   

   1 person found this helpful

   Report
4. D

   Dan

   Los Angeles

   14 reviews

   5.0

   14 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's Mastro, always excellent. Food amazing, service amazing. They do extra stuff n request.
   

   Is this helpful?

   Report
5. B

   Brian

   Palm Springs

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Loved the Ambiance and our service By Lotto! Thank you!
   

   Is this helpful?

   Report
6. S

   Steven

   Los Angeles

   37 reviews

   vip
   5.0

   37 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mastro’s Ocean Club in Downtown LA does it again. The Service, Food, and ambiance were incredible. Located directly across the street from the Crypto Arena, Mastro’s makes for a good choice before a Laker Game. Our waiter, Chris, was very attentive and the live music was outstanding. We enjoyed our Martini’s, the spicy Mambo salad, Filet, mushrooms, and baked potato with caviar. If you’re looking forward to a high end meal before visiting Crypto, I highly recommend Mastro’s .
   

   Is this helpful?

   Report
7. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We had a reservation after attending a LA Kings game across the street. We specifically brought a change of clothing because on the restaurant website they say no sports jerseys, business attire. To our surprise there were people there with jerseys on? We were around 20 minutes early but they would not seat us until our reservation time. After being seated we waited around 20 minutes for someone to take our order and than another 30 minutes for our food to arrive. For me that is just way too long. Other than the wait time , everything else was good. There are numerous top steak restaurants to choose from in LA and I think I will try another establishment next time.
   

   • 
   • 

   Is this helpful?

   Report
8. E

   Elia

   Los Angeles

   6 reviews

   4.0

   6 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Reservation booked for available high top chairs area. Turns out this is the bar section. Since it was chilly night, made reservations for the available high top chairs vs outside seating. Turns out, the beautiful glass door separating the outdoor section was wide opened, letting in the cold air. The regular seating area was much more comfortable (as I past by the area on the way to ladies room.). The live singer in the background was fabulous! The service could have been better. My date had lobster and as soon as it arrived, he requested Tabasco sauce. He requested this twice and by time the Tabasco arrived, the lobster was cold. The sashimi appetizer was delicious! The rack of lamb chops were delicious! The steak was also delicious! The lobster was humongous, and the taste of it was not as good as I expected. Lobster bisque was just ok. (Enough for 2 people, as one order looked like it was nearly 20 oz) The lobster Mac and cheese were delicious (this side is plenty for perhaps 3 -4 people). Overall it was a delightful experience and will definitely return.
   

   Is this helpful?

   Report
9. A

   Adahlysse

   Austin

   1 review

   vip
   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my first time dining at Mastro’s and it was a beautiful and memorable experience. Our server, Andrew, was very attentive to our needs. We ordered the tuna tartare, himachi, bone marrow, Caesar salad, branzino, sea bass, and cheesecake. Every single dish was delicious! Thank you Mastro’s for a great dinner after the lakers game.
   

   Is this helpful?

   Report
10. G

    Greg

    Los Angeles

    19 reviews

    3.0

    19 reviews

    Dined on 14 November 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    Not our best experience at Mastros. It was my birthday and lakers game night. Wish it was as good as it usually is
    

    Is this helpful?

    Report