Margaux at JW Marriott Grand Rapids

Review summary

1. T

   Terence

   VIP

   Philadelphia

   33 reviews

   4.0

   33 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Cobb salad was $21 and tasted like they pulled it out of the fridge. Not fresh at all and chicken was really dry. I stay at the hotel regularly but will be avoiding the restaurant in the future.
   

   Margaux at JW Marriott Grand RapidsResponded today

   Hi Terence, thank you for taking the time to leave us a review with your feedback. We truly regret that your salad did not meet expectations, we strive to provide our guests with a flavorful and memorable experience, and we truly apologize that this was not the case for you. We hope you'll give us another chance so we can share a fresh, 5-star experience with you!
   

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2. J

   James

   VIP

   Indiana

   54 reviews

   5.0

   54 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful evening. The staff was friendly and attentive. The food was delicious. This was my second time here and I will make it a regular stop any time I and in town.
   

   Margaux at JW Marriott Grand RapidsResponded today

   Hi James, thank you for reviewing us! We're happy to know you enjoyed your experience with us and we hope to welcome you again soon!
   

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3. OT

   OpenTable Diner

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful staff, beautiful restaurant. Drinks and desserts were fabulous!
   

   Margaux at JW Marriott Grand RapidsResponded today

   Hi, thank you for reviewing us! We're happy to know you enjoyed your experience with us and we hope to welcome you again soon!
   

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4. M

   Mark Anthony

   VIP

   Detroit

   90 reviews

   4.0

   90 reviews

   Dined on 1 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Was seated promptly at my reservation time and very much enjoyed my meal, but an oddly different experience from the day before. The buffet was not being minded and out of many items. The restaurant wasn't slammed, but not empty, either. Service was excellent as before.
   

   Margaux at JW Marriott Grand RapidsResponded today

   Hi Mark, thank you for reviewing us and providing your feedback. We sincerely regret that your dining experience with us was less than perfect and did not meet expectations. It is our mission to provide guests with a memorable experience from start to finish, and we truly regret that we dropped the ball this time. We take this feedback very seriously and hope you'll give us another chance in the future so we can share a 5-star dining experience with you!
   

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5. T

   Taylor

   VIP

   Grand Rapids

   1 review

   3.0

   1 review

   Dined on 31 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Made a reservation and still had to wait over 35mins to get sat down. Once we sat down it took another 40mins before our first course was served (salad). Yes, it was NYE and knew it was going to be busy but almost 1 hour and half before anything was served seemed odd. Once we did get served the food was great start to finish. I recommend going just not during a holiday rush.
   

   Margaux at JW Marriott Grand RapidsResponded today

   Hi Taylor, thank you for reviewing us and providing your feedback. We sincerely regret that your NYE experience with us was less than perfect. It is our mission to provide guests with a memorable experience from start to finish, and we truly regret that we dropped the ball this time. We hope you'll give us another chance in the future so we can share a 5-star dining experience with you!
   

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6. M

   Mark Anthony

   VIP

   Detroit

   90 reviews

   5.0

   90 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Table was ready on-time, the breakfast buffet was well-supplied and in good order, and the chef tending to the eggs-to-order station was a master. Very attentive server who also left the pot of coffee at the table for the convenience of refilling as I needed. Everything was perfect.
   

   Margaux at JW Marriott Grand RapidsResponded today

   Hi Mark, thank you for reviewing us! We're so happy to know you had a great dining experience with us and we hope to welcome you back again soon!
   

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7. R

   Rachell

   Chicago

   1 review

   5.0

   1 review

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant was beautiful and food was excellent and service was fantastic.
   

   Margaux at JW Marriott Grand RapidsResponded on 31 December 2024

   Hey Rachell, we're thrilled to hear that you enjoyed your visit to Margaux at JW Marriott Grand Rapids! It's wonderful to know that our food and service met your expectations. We always strive to provide a memorable experience for our guests. We appreciate your feedback and look forward to serving you again soon!
   

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8. M

   Maura

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined on 26 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to the Christmas Day buffet. Variety of food was good and wait staff was wonderful
   

   Margaux at JW Marriott Grand RapidsResponded on 26 December 2024

   Hi Maura, thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed our Christmas Day buffet and found our variety of food to be good. It's also wonderful to know that our wait staff made your experience pleasant. We look forward to welcoming you back to Margaux at JW Marriott Grand Rapids for many more celebrations!
   

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9. N

   Nicole

   VIP

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Liz was amazing! First time out in a restaurant in over 5@ years for Christmas and it was a great experience! Some of the food was “ok”, but it was offset by the server.
   

   Margaux at JW Marriott Grand RapidsResponded on 26 December 2024

   Hello Nicole, thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with us on your first visit to Margaux at JW Marriott Grand Rapids. It's wonderful to know that our team made your experience memorable. We appreciate your feedback about the food and we'll certainly take it into consideration as we continuously strive to improve our menu offerings. We're glad that overall, it was a positive experience for you. We look forward to welcoming you back soon!
   

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10. M

    Michael

    VIP

    Chicago

    39 reviews

    5.0

    39 reviews

    Dined on 25 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As usual the food here was excellent! Our server Lisa went above and beyond to make our experience absolutely enjoyable. This is the best place in GR
    

    Margaux at JW Marriott Grand RapidsResponded on 26 December 2024

    Thanks for the feedback, Michael! We're thrilled to hear that you enjoyed the food and found our service to be above and beyond. We always strive to make every visit enjoyable for our guests at Margaux at JW Marriott Grand Rapids. Your kind words are a testament to our efforts. We look forward to welcoming you back soon!
    

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