Margaux at JW Marriott Grand Rapids

Review summary

1. P

   Patricia

   Detroit

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   We had really looked forward to the Thanksgiving buffet at Margaux & I'm sorry to say we were quite disappointed. Service was great; ambience was fine. We were disappointed in the food. Carving station was good. Meats gravy good. The sides were a big disappointment; no mashed potatoes. Rutabaga mash with something else instead. There were some scalloped potatoes but quality was poor. The desserts: good but micro sized. Why not a regular slice of pie? Given the price of the buffet, I think we could have gotten more value for the dollar. Our server was fine (Emma); we had wine & that was good. The food overall: not worth the high price, especially the sides and the very skimpy little desserts. We won't be coming again.
   

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2. A

   Alison

   Grand Rapids

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 4

   We've been here before and it was excellent. However their Thanksgiving dinner buffet was almost terrible. Most food was barely warm and often cold in the middle. Our waitress never asked if we needed more or different drinks; hugely disappointed. Price for two, with two cocktails, excluding tip was $172. Not worth it.
   

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3. J

   Jeff

   Chicago

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was a good date night, we both got fillets one lux, one regular I would order something different next time, But overall it was a great experience. The drinks were exceptional.
   

   Margaux at JW Marriott Grand RapidsResponded 2 days ago

   Thanks for the review, Jeff! We're thrilled to hear that you had a great date night at Margaux at JW Marriott Grand Rapids. It's great to know that you enjoyed our fillet specials and drinks. We appreciate your feedback on the value, and we'll take it into consideration as we continuously strive to improve. We look forward to welcoming you back soon!
   

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4. OT

   OpenTable Diner

   Grand Rapids

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Samantha was great. She was attentive and just did a great job. Always a great place to meet.
   

   Margaux at JW Marriott Grand RapidsResponded 2 days ago

   Thanks for visiting us at Margaux at JW Marriott Grand Rapids! We're thrilled to hear that you had a great experience with us. Our team always strives to provide excellent service and it's wonderful to know that we hit the mark during your visit. We look forward to welcoming you back soon for another fantastic experience!
   

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5. A

   Andrew

   Grand Rapids

   1 review

   4.0

   1 review

   Dined on 17 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Overall, it was a great experience. I really liked the service and cocktails they served. Perhaps brunch buffet would have been a better choice, but I was hoping ala carte options would be of better quality. It was good overall, especially the service and the quality of cocktails.
   

   Margaux at JW Marriott Grand RapidsResponded on 20 November 2024

   Hi Andrew, thank you for your feedback and for choosing to dine with us at Margaux at JW Marriott Grand Rapids. We're thrilled to hear that you enjoyed our service and cocktails. Your comment about our brunch buffet being limited is noted, and we appreciate your suggestion. We always strive to provide a quality dining experience, and your feedback helps us do just that. We hope to see you again soon for another great experience!
   

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6. A

   Ann

   Grand Rapids

   5 reviews

   5.0

   5 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite place for brunch on special occasions. Excellent food, quiet enough to enjoy conversation.
   

   Margaux at JW Marriott Grand RapidsResponded on 20 November 2024

   Hi Ann, thank you so much for your kind words and the fantastic 5-star rating! We're thrilled to hear that Margaux at JW Marriott Grand Rapids is your favorite spot for brunch. We take pride in our food and service, and it's always wonderful to hear when we've hit the mark. We're grateful for your understanding about our quiet atmosphere, and we look forward to serving you again soon!
   

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7. M

   Michael

   Chicago

   38 reviews

   vip
   4.0

   38 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   As always the food and presentation was fantastic. It was busy so the service was considerably slower compared to our past visits. Still this is the best menu in Grand Rapids.
   

   Margaux at JW Marriott Grand RapidsResponded on 20 November 2024

   Thanks for visiting us, Michael! We're thrilled to hear that you enjoyed the food and presentation at Margaux at JW Marriott Grand Rapids. We understand that our service was a bit slower during your visit, due to the bustling atmosphere. We're glad you found the overall experience to be a good one and we hope that despite the slower service, you still enjoyed the menu. We look forward to serving you again soon!
   

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8. S

   Sven

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall I would definitely recommend this place for a nice dinner.
   

   Margaux at JW Marriott Grand RapidsResponded on 11 November 2024

   Hello Sven, we're thrilled to hear that you enjoyed your dinner at Margaux at JW Marriott Grand Rapids. Your high ratings for our food and service are truly appreciated! We noticed that you rated us a bit lower on value. We strive to provide the best quality food and experience and we're glad that you felt the value was worth it. We hope to see you again soon for another great dinner!
   

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9. M

   Michael

   Chicago

   38 reviews

   vip
   5.0

   38 reviews

   Dined on 4 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Good was fabulous! Best I’ve had in Grand Rapids in a long time! The music is a little weird but overate room is nice. Slow staff for our liking.
   

   Margaux at JW Marriott Grand RapidsResponded on 5 November 2024

   Hello Michael, we're thrilled to hear that you enjoyed your dining experience at Margaux at JW Marriott Grand Rapids! It's always a pleasure to know that our efforts to create a memorable experience are appreciated. We're glad you found our room pleasing, and we're sorry to hear that you found our service a bit slow. We strive to provide the best service and we'll certainly take your feedback into account. We look forward to welcoming you back soon!
   

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10. J

    James

    Indiana

    52 reviews

    vip
    5.0

    52 reviews

    Dined on 27 October 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5

    Had a very enjoyable business dinner. The wine selection and service was wonderful. Really enjoyed the Caesar salad and crusty, French bread!
    

    Margaux at JW Marriott Grand RapidsResponded on 30 October 2024

    Hello James, we're thrilled to hear that you had a wonderful business dinner at Margaux at JW Marriott Grand Rapids. It's great to know that you enjoyed our wine selection and service. We're glad you loved our Caesar salad and crusty French bread! We strive to provide our guests with an exceptional dining experience and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!
    

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