Marcello Ristorante and Pizzeria

Review summary

1. M

   Mary-Lou VIP

   Vancouver5 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Experience at Marcello’s We have been going for years and Love the place. Food Service Ambience Service Excellent Our Server Jacquie is exceptional Would Highly recommend the Restaurant
   

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2. T

   Trang VIP

   Vancouver5 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   As a family of three of us, we eat out at restaurants 3 to 5 times a week regularly. That was the worst service by far. Nothing could compare or come close to that. Our server, she did not know anything that was on the menu and had to keep asking us to point it out on the menu, the number and the item and the name of the dish we were ordering. When she was opening our first bottle of wine, she brutally tried to open it. We were afraid that she was going to break it in front of us. It was like it was her first bottle of wine to open. she then took the cork in the wine bottle and threw it in the garbage. We asked for it as we were not finishing the wine when she said that she threw it in the garbage five minutes later she offered a used one from the bar. I declined her offer of somebody else’s used, cork in the bottle of wine that I wasn’t going to finish to take home. When she went and opened the second bottle of wine brutally trying to open, she actually spilled wine out of the bottle. As she’s taking the cork off the corkscrew, she literally grabs the cork with the palm of her hand, wrapping her hand around the complete cork as she put it on the table. That was completely gross, cause I never knew where her hands have been the last three or four hours, and that Court was gonna go back in my bottle of wine. Just absolutely disgusting. She came back to a table 3 times and every time she came back, she was speaking different accent that we could not understand. It was extremely strange and rude. We totally believe that she was just trying to be funny with these weird accents. Our two kids ordered Alfredo entrées each and she brought them a pizza with four plate plates ! She couldn’t understand what extra clams meant in our Alle Vongole pasta. She continue to bring us takeout boxes and ask us to pay our bill while we still had food on the table that we were eating. When we were finally ready to pay the bill, she was nowhere to be seen and went missing for 20 min
   

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3. K

   Kim VIP

   Vancouver3 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   Food was not served together, one person ate while 3 of us waited over 30 minutes for our dinners. We were seated outside on the heated patio and the heaters were so hot without any temperature control. Food was okay but didn’t come out at the same time. Would not recommend, although food was good.
   

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4. JB

   JoeB

   Vancouver6 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   We were seated outside and didn’t know until we were brought to the table. It was nice but the heater was cranked and we asked if they could turn it down or off. The service was prompt but clumsy with a new server. To start, we had Negroni and lemon drop martini, caprese salad with focaccia bread. The main was Linguine with prawns in marinara sauce. The food was delicious after we got the right dish, paired with a nice Italian white wine.
   

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5. J

   Julie

   Vancouver3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   This is a very noisy restaurant. Almost impossible to have a comfortable conversation. The table service was good. But we waited over an hour after ordering to get our meal. I’ve been a regular patron since this restaurant opened in 1999. Tonight was a very disappointing experience. I may not go back.
   

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6. J

   Joelle

   Vancouver6 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best pizza in town!! Omg so delicious 😋 and reasonably priced too. Pastas were all served nice and hot also delicious. Our server was very friendly and made us feel very welcome. We would definitely go back for more delicious meals. Parking could be little hard to find so go earlier than your reservation time.
   

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7. C

   Christmas

   Vancouver2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was wonderful, the only issue I had, which for some people could be a pretty big issue, is that my food to ok an hour or a so to get to us. I guess they were not expecting to be so busy and didn't have enough people in the kitchen. The food was so good though and the server was awesome! She gave us a free dessert for the long wait, so I ended up leaving very happy! For those people who are on a tight budget, this will not be the kind of place you'll want to go to. Pretty average price would be about $30 per plate, depending on what you get. Some items were more than $30 The environment was pretty good. Lots of things going on around you at all times because it was so busy but I enjoyed my experience. It's a family restaurant, (I wasn't sure if it was), so there were children. All in all, I would absolutely recommend this place. If you are on a budget then it would be more of a special occasion type place. I would absolutely go back!
   

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8. K

   Kostas

   Vancouver4 reviews

   3.0

   Dined on 8 March 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We had the layered eggplant and the gnocchi, and both were extremely average. The gnocchi was overcooked and the sauce was nothing to write home about—something you could easily make at home. The pizzas looked great, and we wished we had ordered one instead. Overall, this feels like one of those places that was probably excellent when it first opened but has since declined. Not worth going out of your way for.
   

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9. L

   Leuz

   Vancouver10 reviews

   4.0

   Dined on 1 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Good food and great service. We will definitely come back.
   

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10. M

    Miles

    Vancouver1 review

    5.0

    Dined on 23 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Pizzas and drinks were delicious! Friendly and lively atmosphere. We'll come back!
    

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