The Mall

Review summary

1. P

   Pamela

   London6 reviews

   4.0

   Dined on 17 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Lovely staff and tasty, basic good value pub food in pleasant surroundings. Several items from menu weren’t available on the day (we were made aware of this on arrival) and the coffee machine wasn’t working but we would happily return.
   

   The MallResponded on 25 February 2025

   Many thanks Pamela, we look forward to your return visit soon
   

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2. t

   theresa

   Liverpool4 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely food we had pie chips peas. Pie had plenty of steak filling and was good value. Service was very good. Lovely young lady with green hair served us and made it a very fun experience. Slow service at the bar but still very friendly. Would definitely return. Prices, food and service were excellent.
   

   The MallResponded on 25 February 2025

   Thank you so much Theresa, your kind words mean so much to the team
   

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3. D

   Dee

   Lincolnshire1 review

   2.0

   Dined on 18 January 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Lack of staff. When walked in no staff around. Was told to order at bar. 6 dining 4 wanted steak no steak, We was disappointed. Food came simple but ok x we was very cold as a window was open a jar. Asked them to close it. They said they cannot. They have tried. Asked for the bill and they just came with card reader. They prefer card but some in group wanted to pay cash. He said that’s fine but we don’t have change. A very disappointed group. As expected more but this wasn’t the case.
   

   The MallResponded on 10 February 2025

   We are very sorry that your experience was not up to our usual standard. All of the points raised will be discussed with the staff and envisage that training will be updated and your future visits will be satisfactory.
   

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4. D

   Dean

   Lincolnshire1 review

   5.0

   Dined on 26 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the festive menu on Boxing Day. It was outstanding. Not only the food, but the staff too. Glenn and his team were brilliant and nothing was too much trouble. We were looked after extremely well. Couldn’t fault the food or the service at all.
   

   The MallResponded on 10 February 2025

   Thank you so much - It really means alot to us that you have taken time to write a review.
   

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5. J

   Julie

   Essex3 reviews

   3.0

   Dined on 27 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Lovely looking pub However We were disappointed in our food as it all seemed reheated. The special on the menu wasn’t available, which seemed strange as it was only chicken! Nothing too fancy. Also when we came to order desserts we were then informed the kitchen was closed.. no desserts ! We were not told it was closing and it was only 8.30pm. We had made our booking a couple of weeks in advance so they knew they had diners! A real shame as we were looking forward to eating here!
   

   The MallResponded on 10 February 2025

   I'm sorry your experience was below our usual standard. We have made changes in our staffing structure recently and are endeavouring to deliver excellent service every time.
   

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6. J

   Jessica

   Lincolnshire1 review

   5.0

   Dined on 2 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came on Wednesday 2nd October in the evening after a recommendation from someone in the village and had such a lovely experience. We both had the rump steak and were pleasantly surprised at how delicious it was. The member of staff on shift was excellent so friendly and attentive. We had our newborn so eating out can be a bit stressful but were made to feel welcome and looked after. Great value for money we’ll be back soon.
   

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7. J

   Julie

   Lincolnshire1 review

   1.0

   Dined on 13 September 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was average Service wasn’t great We wanted to order desserts at 8-30 but were told the kitchen was closed , Why didn’t the waitress come to our table to ask if we wanted anything else as before it closed ????
   

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8. M

   Michael

   Lincolnshire1 review

   1.0

   Dined on 13 August 2024

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 3

   Everything was perfectly OK with most aspects of the evening , food was decent pub fare and the seating and general ambiance was fine. BUT the ordering was an absolute disaster - we had to queue for half an hour to order drinks and food . There was one person on duty to do both - she was perfectly competent but totally overwhelmed. We weren’t expecting so many people she explained. There weren’t that many if a reasonable staffing level had been present. We then had an hours wait for our food which I have to say ruined the whole evening. I’m afraid we won’t be returning.
   

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9. G

   Gus

   Dorset2 reviews

   1.0

   Dined on 4 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We'd booked our meal and were looking forward to a Sunday roast or one of the other meals on the menu.. On arrival, nothing was said but we were given a dramatically reduced menu which stated that normal menu was not available due to "delivery issues". The temporary menu showed nothing that we wanted and so we left. Staff were very offhand and no apology was offered. It would have been OK if we had been warned of the siuation before arriving.
   

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10. OT

    OpenTable Diner

    Yorkshire1 review

    1.0

    Dined on 16 June 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1

    Even though we had booked well in advance we had to wait over an hour for food. Starters were lukewarm. When the mains arrived the roast chicken arrived without stuffing & Yorkshire pudding even though it stated that’s what it came with, the vegetarian option came without roast potatoes & Yorkshire pudding when I queried it the manager came over & said he would sort it out. He arrived with a dish with roast potatoes in it & pudding on top, he lifted the pudding up with his hands to show me the potatoes were underneath he didn’t have any protection on his hands or use any tongs fair to say I didn’t eat the pudding as he had been stroking the dog opposite. He then said is everything ok & when I said we are still waiting for the stuffing & pudding it was like we were an inconvenience to him. Not once did a member of staff came to see if everything was ok. We will definitely not be coming back.
    

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