Madeleine Bar

Review summary

1. D

   Darren

   Birmingham

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic experience great service and food was exceptional
   

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   Madeleine BarResponded 1 day ago

   Dear Darren Thank you for choosing Madeleine and for your time sharing your experience with us. Your positive feedback makes us very happy and motivates to continue delivering exceptional hospitality. We hope we will have the pleasure in welcoming you back to our Bar in the future, Warm Regards, Beth Partridge Madeleine Floor Manager
   

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2. E

   Emma

   Gloucestershire

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Beautiful afternoon tea. Really lovely service , well looked after
   

   Madeleine BarResponded 1 day ago

   Dear (Guest name), Thank you for taking the time to share your experience here at Madeleine. We are thrilled to hear that you enjoyed your time with us. We take pride in offering comfortable and welcoming environment for our guests as well as exceptional service and its heart-warming to know that we succeeded in creating a positive impression. We hope that we have the pleasure to welcoming you back to our Bar in the future! Warm Regards, Beth Partridge Madeleine Floor Manager
   

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3. P

   Phil

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 1
   3. Service 5
   4. Ambience 5

   We were a little late arriving as our dinner at nearby La Belleza overran. But it was, as it always is - a treat and a sanctuary away from the hustle, bustle of Colmore Row
   

   Madeleine BarResponded 1 day ago

   Hi Phil, Thank you for your review. I am sorry you didn't enjoy your food. If you would like to provide further feedback it will be helpful for us to improve. We hope to see you again soon. Kind Regards, Beth Partridge Madeleine Floor Manager
   

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4. P

   Phillipa

   London

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Every time we have visited the Madeleine bar we have had the most wonderful experience. Whether it's drinks before dinner, a post-dinner nightcap, or meeting up for coffee with friends. Would definitely recommend !
   

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5. S

   Saly

   Birmingham

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Beautiful room, lovely atmosphere, comfortable chairs, glamorous surroundings.
   

   Madeleine BarResponded 1 day ago

   Hi Saly, Thank you for the kind words. I hope we can see you again very soon. Warm Regards, Beth Partridge Madeleine Floor Manager
   

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6. B

   Ben

   Bath

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Lovely to be waited on with lovely food. Great choice of teas. Very pleased to be sat away from the main crowd as it helped with conversation. Thank you
   

   Madeleine BarResponded on 19 November 2024

   Hi Ben, Thank you for your 5 star review!! I am so pleased that you enjoyed your Afternoon tea experience and I hope that this means we will be welcoming you back very soon. With warm regards, Beth Partridge Madeleine Lounge Floor manager
   

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7. C

   Craig

   Birmingham

   1 review

   1.0

   1 review

   Dined on 16 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   Albeit a lovely environment… the service was incredibly disappointing. There was poor welcome, we had to wait a long time for drink and food, asking multiple times when wishing for another drink. There is no friendliness or professionalism when dealing with customers. Even asking to settle the bill took multiple attempts and only when walking out did the bill magically arrive. The food is adequate, but the wine is nice! Overall, given this was a special occasion for my wife and daughter, I was left feeling wholly disappointed… It was uncomfortable and we were far from relaxed from entrance to exit. All rather sad really for the cost of our poor experience.
   

   Madeleine BarResponded on 19 November 2024

   HI Craig, Thank you for taking the time to review Madeleine. I am disappointed to hear that you didn't have a positive experience and I will be addressing this with the team to get to the bottom of where we slipped up. We pride ourselves in providing a warm and welcoming experience and it saddens me that you left us feeling uncomfortable. As a result of your negative feedback, we were compelled to look into the slow service and the waiting time wasn't unusual or out of industry standard; (20 minutes for food and 7/8 minutes respectfully on drinks) However, this doesn't change the fact that you felt unfilled with your experience and that your celebration was spoiled. I'd like to invite you and your family back for a round of drinks on us and hopefully we will create a better memory for you.
   

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8. G

   Greg

   Birmingham

   1 review

   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely atmosphere, delightful surroundings, waitress was very attentive and the time flew by Looking forward to a return very soon
   

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   Madeleine BarResponded on 19 November 2024

   Dear Greg, Thank you for taking the time to share your experience here at Madeleine. We are thrilled to hear that you enjoyed your time with us. We take pride in offering comfortable and welcoming environment for our guests as well as exceptional service and its heart-warming to know that we succeeded in creating a positive impression. We hope that we have the pleasure to welcoming you back to our Bar in the future! Warm Regards, Beth Partridge Madeleine lounge Floor Manager
   

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9. W

   Wasima

   Birmingham

   1 review

   3.0

   1 review

   Dined on 10 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Lovely Venue. Sandwiches were lovely and the amuse bouche at the start was a welcome surprise. Unfortunately the cakes and scones were not to out liking. The flavoured scones were average and we prefer traditional cakes to gateaux. The tables were tight and empty tea pots were not removed before fresh ones were bought.
   

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   Madeleine BarResponded on 19 November 2024

   Dear Wasima, Thank you very much for choosing Madeleine and taking the time to share your experience with us, your feedback is invaluable to us as it helps us improve. First of all I would like to apologise for failing to meet your expectations. Please note, that this situation does not reflect the level of service we strive to provide and your feedback will be addressed. We can only improve taking in account valuable feedback so I would like to have the pleasure in welcoming you in the future. Warm Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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10. S

    Sarah

    London

    1 review

    5.0

    1 review

    Dined on 7 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a wonderful time having afternoon tea. Exceptional service and fantastic food.
    

    Madeleine BarResponded on 7 November 2024

    Dear Sarah, We are absolutely delighted to hear about the amazing experience you had with us, at Madeleine and especially with Belgique. It is our mission to provide exceptional hospitality, and knowing we succeeded with you is incredibly gratifying. I will be sure to pass your compliment on. We are looking forward in welcoming you again in the future. Warm Regards, Beth Partridge Madeleine floor Manager
    

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