Madeleine Bar

Review summary

1. G

   Gill

   Birmingham1 review

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As ever, afternoon tea in the Madeleine Bar was a really enjoyable birthday treat. Service is friendly and professional; customers are made to feel really welcome.
   

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2. L

   Lisa

   Birmingham1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely afternoon tea with the husband. Such a lovely treat. The food and service was excellent. Highly recommend
   

   Madeleine BarResponded on 4 March 2025

   Dear Lisa, Thank you for choosing Madeleine and for your time sharing your experience with us. Your positive feedback makes us very happy and motivates to continue delivering exceptional hospitality. We hope we will have the pleasure in welcoming you back to our Bar in the future, Warm Regards, Dan Vignali Madeleine Bar Manager
   

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3. A

   Amanda

   Gloucestershire3 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our favourite places lovely relaxed atmosphere
   

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4. D

   Dawn

   Birmingham2 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We spent a lovely 2 relaxing hours at the end of our day, enjoying a couple of drinks. The atmosphere is relaxed and the staff are extremely efficient. Prices are a little higher than your average venue but you get what you pay for and the enhanced atmosphere in this bar is well worth the extra money!
   

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   Madeleine BarResponded on 4 March 2025

   Dear Dawn, Thank you for taking the time to share your experience here at Madeleine. We are thrilled to hear that you enjoyed your time with us. We take pride in offering comfortable and welcoming environment for our guests as well as exceptional service and it's heart-warming to know that we succeeded in creating a positive impression. Rest assured I shared your glowing comment to the wider team as soon as I saw it! We hope that we have the pleasure to welcoming you back to our Bar in the future! Warm Regards, Dan Vignali Madeleine Bar Manager
   

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5. S

   Susan

   Birmingham1 review

   1.0

   Dined on 19 February 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 3

   We had an hours wait for our food which was surprising as only 4 or 5 tables in our room were occupied When the sandwiches came the portion was very small ( 3/4 slice of bread each person ) I had requested no butter or spread on my sandwiches but when I opened the sandwich it had spread on it The waiter took it away to rectify the issue My daughters were very hungry so ate their sandwiches so I watched them eat until mine eventually reappeared My daughter ordered a pot of specialty tea but the breakfast tea was brought in error The scones and cakes were very nice except the white chocolate one that tasted of calpol The waiters and hotel was pleasant and welcoming As it was a celebration I was very disappointed in the experience and would not recommend to my friends or family We left and went for a meal elsewhere as my daughters were hungry which isn’t ideal after dining at your restaurant My daughter did complain at the time and 10% was deducted off the bill which we felt wasn’t adequate
   

   Madeleine BarResponded on 26 February 2025

   Dear Susan, Thank you for your review. It saddens me to see that you didn't have the best experience with us and it certainly does not reflect what we put out to do. Clearly on your day of visit, we dropped a ball and I really hope that we have an opportunity to change your lasting memory by you returning to give us another chance. Rest assured, I have taken your complaint to each necessary department so that they can learn and improve. We are launching a new menu in the near future so I hope on your return you will be more satisfied with the offerings. Kind Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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6. S

   Stuart

   Herefordshire5 reviews

   5.0

   Dined on 18 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Visited 3 times during a 2 day stay at the hotel. Is very much a luxury cocktail bar with stylish surroundings. Service was excellent with the staff extremely well trained and always attentive. Always busy as it is clearly a go to venue to impress. Had bar food which was nice but menu limited. Price point in line with the surroundings. Only recommendation I would make is for the hotel to do something with the doors. Auto doors tend to stick open allowing a terrible draught into the room, ruins the ambience somewhat on a cold Feb evening.
   

   Madeleine BarResponded on 4 March 2025

   Dear Stuart, Thank you for choosing Madeleine and for your time sharing your experience with us. Your positive feedback makes us very happy and motivates to continue delivering exceptional hospitality. We hope we will have the pleasure in welcoming you back to our Bar in the future, Warm Regards, Dan Vignali Madeleine Bar Manager
   

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7. a

   anita

   Birmingham2 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   I’ve been to the Madeleine bar three times now and mostly it’s really good great atmosphere good service. This time they were quite a few little things that suggested a lack of attention to detail. The waitress bought water but not for everybody in the group , we ordered drinks they didn’t have quite a few ingredients for several cocktails, the overhead light was flickering where we were sat which meant it was distracting and uncomfortable for some people in the group who get migraines with the strobe lighting. To be fair, they did move us to another table. The drinks were okay, but my mother and mother-in-law’s Chablis was warm which you don’t expect for an expensive drink. It just wasn’t up to its usual standard and for somewhere that’s so grand , the bit of decadence and luxury/ pampering it’s just not there on Saturday.
   

   Madeleine BarResponded on 26 February 2025

   Dear Anita, Thank you for taking the time to write a review. Your constructive criticism will only help us to continue to improve. I am sorry to hear that your visit last time wasn't up to the standard that you have come to expect and I hope that should you return, the creases in the service have been ironed out. Warm Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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8. P

   Phil

   Birmingham2 reviews

   3.0

   Dined on 13 February 2025

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 5

   There is no doubting that the Madeleine is a wonderful setting. Indeed it offsets the extra high prices ( 4 simple cocktails costing over £65) but two disappointing things. The bar menu is very small (snacks) and when you are told a basic such as Croque Monsieur is off the menu then it's hard to understand how that can be. Also, we sat as a couple and had two drinks each but then we are charged a 12.5% service charge ? That felt excessive. The staff are lovely, very attentive and helpful. So big points for that. The setting is beautiful, elegant and decadent. More bonus points for that. Prices are high - but I can justify that to myself because of the fist two points . But service charge is not necessary and leaves a bitter taste. Most of all have your basics in place - a Croque Monsieur should never be off the menu (it's a cheese toastie !!) Overall I still love this place
   

   Madeleine BarResponded on 14 February 2025

   Hi Phil, Thank you for your feedback, I am sorry that we dropped the ball on terms of our food offering. We are currently in talks with the executive chef about the inconsistencies in our menu and I am hopeful that we will have a solution for it soon. I am however pleased to read that otherwise you enjoyed your visit and so I do hope that we can welcome you back soon. Please note for future, the service charge is discretionary and can be removed from the bill if you request. Kind Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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9. T

   Teresa

   Birmingham14 reviews

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I have been many times for Afternoon Tea and it never disappoints. Service and food were both excellent. The only thing I would like to say is the bottom of one of the scones was burnt and my friend couldn’t/didn’t want to eat it. We did let the waitress know at the time but only an apology was given.
   

   Madeleine BarResponded on 9 February 2025

   Dear Theresa, Thank you for taking the time to send me your feedback. I am pleased to see that you had a great time although the food let us down this time. I have spoken with the kitchen and addressed the issues with the scones. I sincerely hope that this doesn't happen again. We are launching a new menu for afternoon tea in the near future, so watch this space! Kind Regards, Beth Partridge Madeleine Lounge Floor Manager
   

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10. S

    Sharon

    London5 reviews

    2.0

    Dined on 8 February 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    Poor service and lack of attention compared to usual
    

    Madeleine BarResponded on 9 February 2025

    Dear Sharon, Thank you very much for choosing Madeleine and taking the time to share your experience with us, your feedback is invaluable to us as it helps us improve. First of all I would like to apologise for failing to meet your expectations. Please note, that this situation does not reflect the level of service we strive to provide. Our team works diligently to create a welcoming environment and I'm a really sorry to hear that we failed to do so in that instance. We can only improve taking in account valuable feedback so I would like to have the pleasure in welcoming you back to our Bar in the future. Warm Regards, Beth Partridge Madeleine Lounge Floor Manager
    

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