Madam

Review summary

1. J

   Josephine

   Los Angeles

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   We went to Madam at The Daxton for the Thanksgiving buffet. I was a bit disappointed by the service. For a $90 meal + drinks I expect $100 service. We were sat in the corner of the banquet room (not the restaurant advertised), and didn't have a server come to fill our waters or take our drink order for 10 minutes. Once the server did come to our table I asked for an Espresso Martini and was met with "let me get you the wine list." It then took another 5 minutes to get a wine list -- which didn't list any cocktails on it. Go figure...it's a wine list. We then ordered our cocktails and were told "he wasn't sure if he could get those but he'd go see." We did eventually end up with cocktails. It was clear they hired a catering service of waitstaff that didn't normally work there. The food was really really good. The extra ammentities like the photo booth were nice touches. I'd just advise in the future to make sure servers are educated on the space, and cocktails since their only job is deliving drinks (since it was a buffet). Thanksgiving is special and I want to feel special when I go out to eat on a Holiday.
   

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2. L

   Loretta

   Detroit

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent selection of food, for Thanksgiving Day buffet, although it seemed like there was a larger selection last year. The band was very good as was the service. Chief complaint, while the food was good, it was lukewarm.
   

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3. E

   Emily

   Philadelphia

   3 reviews

   3.0

   3 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Thanksgiving buffet was overpriced for mediocre food and terrible service. The tables were tiny, cramped w/ bars barring legs from resting under the table. There wasn’t enough room for plates, glasses, etc for 4 people- especially since no one offered to clear our plates b/t courses or refill drinks my child and I had no water most of the meal. We had to track someone down to clear our plates before we could to get our next course at the buffet. Took a while There would not have been room on the tiny table for more plates. It was a cocktail table suitable for 2-way to small for 4 people for a buffet. The food was mediocre. The meat was not replaced quickly enough. I waited for my preference but finally gave up since ny food was getting cold. My meal was lukewarm by the time I ate it. The room turned so cold toward the end of our meal that we had to get our coats from coat check to wear at the table. Payment was done on a small device directed by a server and automatically added a 20% tip (which came to to $50 ) -plus we were prompted to add or decline additional tip in front of the server (awkward). The automatic tip not disclosed when purchasing tickets. I assumed for that price and a buffet it was included.
   

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4. L

   Lindsey

   Houston

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Would not recommend the thanksgiving buffet. Cold and just awkward experience. Turkey and ham were good but cold and rest of the food was not very good and the desserts were not good at all. Service was also not great.
   

   MadamResponded 6 days ago

   Good evening, We're sorry to hear that our Thanksgiving Buffet didn't meet your expectations. We do our best to greet as many guests as possible at the table during dinner so that we can respond to feedback immediately and can offer resolutions while our guests are still on the property. Did you ask to speak with a Manager about your concerns while you were here today? I will email you to get further information from you regarding your visit. Regards, Laura Williams Madam Restaurant General Manager
   

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5. K

   Karen

   New Orleans

   5 reviews

   3.0

   5 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Last year buffet was spectacular!!! We came this year with same outlook, but slightly disappointed. We learned of a new Chef this year and I rate it at 70% enjoyed, 100% last year. Easter brunch is pending. Chef should remove his backwards baseball cap.
   

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6. J

   Jay

   Detroit

   9 reviews

   1.0

   9 reviews

   Dined on 24 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I hope this was just a one off situation. We came first brunch and the coffee was room temp, I ordered a tottie, they sent a kettle of room temp water- no tea. I sent the kettle back twice to warm up. Was never warm. We had to send a water cup back as there were white chunks of something floating. Food took 40 minutes. The server never came to get our dishes, we had to place them on another table. The pastries were dry and pretty tasteless. The French toast was delish! But the breakfast sandwich was odd and not good. We were there over 2 hours just to eat and go. They did comp our meal. The manager was nice, the staff was very young. There isn’t much on ambience. I wouldn’t go back. 
   

   MadamResponded on 25 November 2024

   Hello, Thank you for bringing this to our attention. We apologize that your brunch was not up to standards. We appreciate and value your business and would like to invite you back to dine with us again, on us at your earliest convenience.
   

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7. S

   Susan

   Detroit

   3 reviews

   2.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   The food was fair. We ordered the warm chocolate chip cookies with ice cream for dessert and they brought us store bought (really hard) sugar cookies with melted ice cream. The server was really nice. Do not recommend.
   

   MadamResponded on 25 November 2024

   Hello and thank you for your feedback. We apologize that our house made chocolate chip cookies and ice cream did not meet your expectations. We appreciate your business and would like to invite you back to try one of our other desserts on us. We appreciate and value your business and would like to invite you back to dine with us again, on us at your earliest convenience.
   

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8. m

   matt

   Toronto

   4 reviews

   4.0

   4 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   I love the changing menu that fits with the season. The Greek salad remains fantastic and should never leave the menu. The filet was nice. Lamb chops sounded better than they were with barely a hint of harissa. The charred octopus al pastor seemed like a great concept but I couldn’t find anything Al pastor related to it at all. I’d definitely skip it. The N/A and traditional drinks were great. I love the Suburban!
   

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9. A

   Alireza

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good business place for meeting I take my division there 2-3 times a year.
   

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10. T

    Tim

    Detroit

    16 reviews

    vip
    5.0

    16 reviews

    Dined on 10 November 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    We always enjoy our time here. Great place, great food, great people. Thank you!
    

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