M Italian

Review summary

1. J

   Justin

   Unspecified

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server was amazing, food delicious, atmosphere great also! A bit cold but it wasn’t too bad
   

   M ItalianResponded 1 day ago

   Thanks for the review, Justin! We're thrilled to hear that you enjoyed your experience at M Italian. It's great to know that our food and atmosphere met your expectations. We apologize if the temperature was a bit low during your visit. We appreciate your feedback and will certainly keep it in mind as we strive to create a perfect dining atmosphere for all our guests. Looking forward to your next visit!
   

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2. K

   Kevin

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding food and service!! Great price and outstanding value
   

   M ItalianResponded 1 day ago

   Hello Kevin, We're thrilled to hear that you enjoyed your dining experience at M Italian! It's wonderful to know that our food and service lived up to your expectations. We always strive to provide our guests with an outstanding value, and your feedback is a testament to that. We look forward to welcoming you back soon for another great experience. Thank you for your kind words and high ratings! Best Regards, The Management Team
   

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3. J

   Joyce

   Cleveland

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience, our server Carolyn D was amazing and the food came out hot and was seasoned well. I will be back soon.
   

   M ItalianResponded 1 day ago

   Hello Joyce, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you had an excellent experience at M Italian. We strive to provide our guests with hot, well-seasoned food and it's great to hear that we hit the mark for you. We look forward to welcoming you back soon. Best regards, The Management Team
   

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4. G

   Gary

   VIP

   Cleveland

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 2

   We were put in secondary side room which stinks ! Rooms ok but that’s not what we asked for and if we’ve known we would’ve cancelled! When you pay a good dollar no matter how good food is do not want to be put in a side room ! We will be back ! If they put us in their again we’ll go somewhere else
   

   M ItalianResponded 1 day ago

   Thanks for the review, Gary! We're really sorry to hear about your discomfort due to the seating arrangement. We understand your concerns and will take them into consideration as we continually strive to improve our guests' experiences. We're glad to hear that you enjoyed the food and service. We hope you'll give us another chance to provide a better dining experience for you in the future. Thank you for your feedback!
   

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5. H

   Hannah

   Chicago

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Early Valentine’s date night! Seated right away for our reservation but the host was not friendly. Water and bread came right away and server greeted us shortly after. Drinks were just okay — would stick to the wine list in the future. We shared the crispy shrimp which was delicious! For entrees, I got the eggplant parm which I really enjoyed! My girlfriend got the salmon which was undercooked. Unfortunately, service took a turn for the worse around then. About ten minutes had passed before our server came to check on our food after being dropped off by a food runner. It took abnormally long to get another drink as well as to put in a dessert order and get boxes. The whole time, our server seemed focused on closing tasks and side work while we attempted to get her attention. Same situation for payment. Eventually, we brought the card up to her as we were the last in the restaurant despite having finished our courses long before and had just waiting to cash out. Would return if the occasion prompted and hope for better service, but would be hesitant to recommend for that same reason.
   

   M ItalianResponded 1 day ago

   Hey Hannah, Thank you for choosing M Italian for your Valentine's date night and for taking the time to share your feedback. We're thrilled to hear that you enjoyed our crispy shrimp and eggplant parm. However, we're sorry to hear about your experience with our service. We always aim to provide a warm welcome and prompt attention, and we apologize if we fell short in these areas during your visit. We also acknowledge the shortcomings in our food preparation and payment process. We value your feedback and will use it to improve our service. We hope you'll consider giving us another chance to provide a better experience. Best regards, The Management Team
   

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6. r

   rick

   Cleveland

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and excellent service! This place is fantastic.
   

   M ItalianResponded 1 day ago

   Thanks for the review, Rick! We're thrilled to hear that you enjoyed your meal at M Italian and found our service to be excellent. It's always a pleasure to serve our guests and we're glad to know we're hitting the mark. We appreciate your feedback on the value and we're always working to provide the best for our guests. We look forward to serving you again soon!
   

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7. J

   Justin

   VIP

   Cleveland

   21 reviews

   5.0

   21 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for Happy Hour, and it was great! Not only were the appetizers and pizza half off, but we also found out that all bottles of wine were half hour since it was Wednesday! Our server (Alec P) was awesome; he was very attentive and took great care of us! All of the food was delicious!
   

   M ItalianResponded 1 day ago

   Hello Justin, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the appetizers, pizza, and wine specials during Happy Hour. It's always our goal to provide great food and service, and we're glad to know we hit the mark for you. We're also delighted to hear that you found our service attentive and enjoyable. We look forward to welcoming you back to M Italian soon! Best regards, M Italian Management Team
   

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8. A

   Amy

   VIP

   Cleveland

   23 reviews

   5.0

   23 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience. Attentive service. Great food
   

   M ItalianResponded 1 day ago

   Hello Amy, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience at M Italian. It's great to know that our attentive service and delicious food made a positive impact on your visit. We strive to provide our guests with an exceptional dining experience and your feedback is a testament to that. We look forward to welcoming you back soon! Best regards, The Management Team
   

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9. T

   Theresa

   Charleston

   13 reviews

   5.0

   13 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went there for lunch. I liked that we were not rushed. Great salad with grilled chicken. Would definitely recommend
   

   M ItalianResponded 1 day ago

   Thanks for the review, Theresa! We're thrilled to hear that you enjoyed your lunch at M Italian. It's great to know that you appreciated our relaxed atmosphere and the quality of our food. Your recommendation means a lot to us. We look forward to your next visit!
   

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10. L

    Laurie

    Cleveland

    1 review

    5.0

    1 review

    Dined on 9 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My party went for a bachelorette dinner, and our server helped make the evening special! The food was excellent. We had several items off the menu—chicken parmesan, ravioli, lasagna, arugula and wedge salads—all great. My friend had the shrimp and lobster pasta and found it on the spicier side, but still tasty. Their shrimp, beans, and greens appetizer is delicious! The atmosphere is fun and lively. Will definitely be returning!
    

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