Lussmanns - Hitchin

Review summary

1. L

   Linda

   Hertfordshire

   3 reviews

   2.0

   3 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Having dined at Lussmans 4 or 5 times a year for the past 4 years both with friends and on our own, today was extremely disappointing. Our starters arrived reasonably quickly and our plates cleared promptly. That is when things started to go downhill. 20 minutes later we still had no main courses served, on two separate occasions by two different people we were told our dishes were being plated and would be out in 30 seconds. It took another 10 minutes for them to arrive along with some 'complimentary' french fries and two glasses of prosecco - none of which were wanted. Who wants prosecco after drinking red wine and gin and tonic? Not surprisingly we refused to pay the service charge after having to wait half an hour - only to be told by the manager 'actually it was 26 minutes' !! We have recommended Lussmans to many friends and family - but will not be doing so again, and we are unlikely to return ourselves.
   

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2. D

   Daniel

   Hertfordshire

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Lovely restaurant, great ambience, fantastic food, reasonably priced.
   

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3. H

   Hayley

   London

   15 reviews

   5.0

   15 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect lunch with friends. Comfortable surroundings great food and charming service from the wonderful Greg.
   

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4. G

   Georgie

   Hertfordshire

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful meal made even more special by Jodie our server. She was wonderful, attentive and clearly loves her job.
   

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5. J

   Jenny

   London

   4 reviews

   5.0

   4 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was outstanding and service was excellent. Lovely meal.
   

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6. D

   Denise

   London

   4 reviews

   5.0

   4 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our team had a wonderful work Christmas lunch at Lussmanns Hitchin today. It provided a lovely and relaxed atmosphere. Everybody loved their food and the staff were amazing. Can't wait to go back. There was a great selection on the menu - something for everyone. A big shout out for the sprout tops - we loved them. Thank you to the Lussmanns team.
   

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7. M

   Mike

   London

   4 reviews

   4.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   We had a lovely afternoon as a result of the good food and service.
   

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8. G

   Glenn

   Hertfordshire

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent food & service and lovely ambience, just what we needed to meet up with friends just before Christmas
   

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9. D

   David

   VIP

   Hertfordshire

   22 reviews

   4.0

   22 reviews

   Dined on 7 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We dined with friends and had a really enjoyable evening. The food was excellent, the service first class and the atmosphere brilliant. If there was something not quite right it was the prawn cocktail which was slightly ‘dry’ and would have benefited from a tad more sauce. That said we all enjoyed the food and the overall dining experience.
   

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10. N

    Nicola

    Hertfordshire

    1 review

    3.0

    1 review

    Dined on 7 December 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 2

    Depending on where you are seated the restaurant has an awful draft and is cold. There are curtains to shield from the front door but the team keep pulling these open to move about. The food was mediocre. Prawn cocktail was actually little shrimps and steak was covered in way too much oil. Service was good and team attentive. Very over priced for the food served.
    

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