Luogo

Review summary

1. L

   Linda

   Kansas City

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great about the place. The food was delicious. Even the prices were reasonable.
   

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2. N

   Neale

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Thursday night veal parm special should not be missed.
   

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3. J

   Jill

   Atlanta Metro

   16 reviews

   5.0

   16 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place is outstanding! They have brought NYC Scotto to Nashville and it is excellent Food, drink, presentation …all are exceptional!
   

   LuogoResponded 2 days ago

   Thanks for the feedback, Jill! We're thrilled to hear that you enjoyed everything! We can't wait to welcome you back soon!
   

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4. K

   Kai

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Pleasant atmosphere and very good service. The entrée was disappointing (burnt chips with Gorgonzola), The main dish was average - snapperwith overly salty vegetables.
   

   LuogoResponded 2 days ago

   Hi there, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the atmosphere and our service at Luogo. However, we're sorry to hear that our main dish and its accompaniments did not meet your expectations. Your comments about the chips and the vegetables are noted and will be shared with our culinary team for review. We appreciate your feedback and hope to have the opportunity to serve you again under better circumstances. Best, The Management Team
   

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5. G

   Grace

   Seattle

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Luogo is delicious! Amazing food and drinks, modern and comfortable atmosphere, great staff.
   

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6. M

   Matthew

   Louisville

   46 reviews

   vip
   5.0

   46 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Angie was incredible. Your dedication to Italian cuisine is top notch. We cannot wait to come back.
   

   LuogoResponded 2 days ago

   Thanks for the review! We're thrilled to hear that you had an exceptional experience at Luogo. It's wonderful to know that we met your expectations and you appreciated the service. We can't wait to welcome you back for another memorable dining experience. Best regards, The Management Team
   

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7. J

   Jordan

   Charlotte

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Beautifully decorated for the holidays and my friends and I split two entrees and a side for $20 ish a person! Drinks are great as well! Def a place I’d recommend to family coming to visit or a nice night out!
   

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8. T

   Tanner

   Nashville

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was fire. Geoffrey was top notch very classy. Will definitely be back!
   

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9. f

   francescad

   Cleveland

   5 reviews

   1.0

   5 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Edit: manager personally called me today relaying nuts were taken off that dish permanently as well as from other dishes. Ensured the owners were made aware, holding a staff meeting to discuss the severity, etc. I do appreciate how they have handled it after the fact. ALLERGY REVIEW & FOR THOSE WITH DIETARY RESTRICTIONS!!!! I don’t like leaving negative reviews but I’m hopeful this can help another person like me. My friends and I came to Luogo for my birthday dinner. Our table was flagged as a nut allergy table through my OpenTable reservation. Then they originally came to the table to confirm there was an allergy before anything was ordered. THEN I told the server as I ordered I had a nut allergy. Our appetizer came out & after I already took a bite, the waitress rushed over to tell me they served us the wrong plate, which contained walnuts. Management attempted to fix it by offering to “comp the appetizer” and when I told them we were leaving (as I just felt uncomfortable eating anymore food there) they offered to comp all our meals if we chose to stay. It ended with another lady (possibly a manager as well) coming over to me and making a JOKE out of the situation and asking if I wanted a shot, laughing about it. Needless to say I won’t be back.
   

   LuogoResponded 7 days ago

   Hello Francesca and thank you so very much for taking the time to speak with me over the phone this afternoon. I'm so glad to hear you are well and that you were able to avoid a worse potential scenario. As I mentioned, your situation has been heard with the heaviest sense of urgency possible from our team, and I can promise you that we are taking every corrective action to ensure a situation like yours cannot happen again here at Luogo. I truly appreciate our conversation, and I do look forward to welcoming you back to Luogo for a safe and memorable experience in the future. Kind regards - Evan Fazio, General Manager - LUOGO
   

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10. J

    John

    Mississippi

    11 reviews

    5.0

    11 reviews

    Dined on 15 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Service was exceptional and meal was excellent. The bartender even mixed a special request. Lots of smiles.
    

    LuogoResponded on 15 November 2024

    Hello John, We're thrilled to hear that you had a great dining experience at Luogo. It's wonderful to know that our service and meal exceeded your expectations. We strive to make our guests feel happy and satisfied, so your positive feedback is much appreciated. We look forward to serving you again soon. Cheers! Best regards, Brandon Lucas, Service Manager - Luogo
    

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