Lunar

Review summary

1. I

   Ian

   Dorset

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was absolutely amazing ! The service unfortunately didn't match for me personally. I felt I wasn't attended to in a timely manner and felt I had to keep trying to make eye contact to get attention. On ordering food, ordered starters 1 didn't turn up seems like they missed it as they had to come and ask what we'd ordered, When my soup arrived I had no spoon to eat it with and wasn't spotted by the waitress on bringing it to my table. Oh and got the bill wrong at the end as well. However I must stress the food was amazing ! We will try again as this may have been a 1 off.
   

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2. I

   Ian

   Staffordshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They definitely know how to make the customer feel special. Great service, exceptional food and a warm relaxed atmosphere. We thoroughly enjoyed our visit.
   

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3. J

   Jason

   Cheshire

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   3rd time lucky? We've done the taster menu (previous chef) which worked out at £650 for 4. Good not great, and I've had the opportunity to eat at amazing restaurants. So disappointing. Next was a three course lunch last year for 2, £165 with one bottle of wine, again good not great. This time, three courses for £30 each, spot on! But...service was hit and miss, a combination of over and under qualified staff...the kicker, the wine list starts at £40 per bottle and a pint £7.50. The venue is dark, not very welcoming and the mood it sets is bleak. With the Paragon group just around the corner it's hard to justify the price. Give it a go, but I reckon you'll prefer the Wayfarer or even the Upper House for a Sunday lunch.
   

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4. R

   Rochelle

   Staffordshire

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stunning venue, beautiful food and fabulous staff! Thank you to Craig for the warm welcome when we walked in and for taking the time to explain the background to Lunar.
   

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5. E

   Elizabeth

   Norfolk/Suffolk

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous lunch at Lunar today! Or first visit, but we'll definitely be back. We went for the 2 course lunch deal which is great value, but the food was so good that we ordered sides and desserts. The service was helpful and friendly throughout and they did a great job with my mocktail and our half shot lattes (not many places get that right!). Thank you!
   

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6. A

   Alison

   Staffordshire

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely service, food and ambience. Great value. Thank you so much.
   

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7. D

   David

   London

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   We used this restaurant in the past and it was amazing. However there has been a recent change in management and the standards have dropped. No one approached us after the food was served to check that we were happy with the food is just one detail. In the ladies toilets there was paper in only 2 out of the 5 cubicles and no hot water in the taps for hand washing. These are minor details but if things like this are slipping what else is below standard for what was a Michelin starred restaurant?
   

   LunarResponded 5 days ago

   Lunar has never held a Michelin star, is not striving for Michelin stars, Lunar is not under new management and has a truly wonderful, passionate team who work tirelessly to give our guests great quality food, beverages and an overall quality experience at what we consider to be a fair price point. In any hospitality setting please always talk to the team wherever you are, tell someone if there is no hot water, we need that help, we don't always get it right, we're human but in our industry boy do we work hard to try to get it right. The lack of toilet paper is disappointing to read from our perspective and we are sorry we did not check in after your food was served but not sure these warrant a 2 star review!
   

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8. R

   Rachel

   New York City

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Beautiful lunch we had the 2 course special for £22.50. The sweetcorn soup was the nicest soup I have ever tasted a large bowl and steaming hot with beautiful bread and butter. Divine I wish I had ordered two soups. Main course fish and chips large portion and cooked beautifully. Everything was lovely and the staff were nice however it was busy and there were only three staff on which was not enough as we waited a good 45 mins between the starter and main course to come out which was a shame as this did spoil it a little. This is not the fault of the staff as they were working very hard but it was obvious to see they needed more staff. Would definitely recommend and will be going for the Xmas lunch special in December hoping that the butternut squash soup is as nice as the sweetcorn soup.
   

   LunarResponded 5 days ago

   Thank you for your positive feedback Rachel and for your kind observations about how hard our team work, we do have such a wonderful team who go above and beyond regularly and work so tightly as a team. We did unfortunately lose one of our staff yesterday due to unforeseen circumstances and apologies for your wait but glad that you enjoyed everything. We hope to see you again soon.
   

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9. s

   stephanie

   Nottingham

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First visit and hopefully will not be our last! Absolutely lovely food and surroundings! It was very busy and the staff worked very hard but were very pleasant, professional and friendly. Highly recommended.
   

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   LunarResponded 5 days ago

   Thank you for your positive feedback Stephanie, we look forward to welcoming you back soon
   

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10. D

    Debra

    Liverpool

    3 reviews

    5.0

    3 reviews

    Dined on 17 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We've just enjoyed a wonderful Sunday Lunch at Lunar. They've seen some changes and they just might have found their niche. The food was superb, the service was excellent. The ambiance is a little more relaxed that the old Lunar was, and it all worked together perfectly, and the price was right too. So, if it's been a while since you've been there, then give it a try.
    

    LunarResponded 5 days ago

    Thank you for your constructive and positive review, its sums us up pretty well right now and great feedback on the private notes too, thank you. We look forward to seeing you again soon
    

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