Lucille

Review summary

1. t

   tanner

   Milwaukee

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Was great! Lights upstairs seemed to flash with the music at times which was annoying at times and it was a bit cold, but overall very great!
   

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2. t

   tara

   San Francisco

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Awesome decor - love the Christmas mugs Took 25 min for our drinks
   

   LucilleResponded today

   Hi Tara! Thanks for your feedback! We're happy to hear you loved our decorations and holiday-themed mugs! We're sorry to hear your drinks took some extra time to come out. Our bar team worked especially hard all season long to pump out complex cocktails as quickly as possible, but we understand there's always room for improvement! We'll be discussing how to provide quicker drink service in future years. We hope you'll join us again, cheers!
   

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3. R

   Rebecca

   Minneapolis

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Service was very poor- they couldn’t find my reservation and then there was multiple back and forths with people about where to sit us. The restaurant is not very child friendly. They don’t have a kids menu. My two year olds juice came in a glass cup with no straw. Guacamole was ok but wouldn’t get it again. The pizza was delicious though.
   

   LucilleResponded today

   Dear Rebecca, thanks for your feedback! We're happy to hear you enjoyed your pizza! However, we're very sorry to hear we initially lost your reservation and it took us some time to figure out. We've been severely booked all holiday season so making adjustments on our end can be tricky at times! We're also sorry to hear you didn't find us to be kid friendly. We definitely agree that your toddler's drink should have been served in a plastic kids cup and we'll be looking into this to ensure we don't run out of our stock on those moving forward. Thanks for that insight and we hope you'll consider giving us another shot in the future!
   

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4. M

   Megan

   Milwaukee

   8 reviews

   4.0

   8 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   My husband and I had an early dinner here. Was hoping to catch the Miracle decorations but didn’t realize it was over on Christmas Eve. The food was fantastic and our server was perfectly attentive. They were still offering the Miracle drink menu but the warm drinks were not ready upon our arrival. The price of the drinks for the amount you get is quite steep. Otherwise, another good experience.
   

   LucilleResponded today

   Thanks for your feedback Megan! We're happy to hear you had a nice experience with us; however, we're sorry to hear the warm drinks were not ready during the time of your visit. This will be a topic of discussion as we look to make improvements for last year! Our Miracle pop-up each year ends on Christmas Eve so that we can prepare for our NYE Lucille Ball. It's quite a process to take down each year! We're sorry this information wasn't clear to you and we'll do our best to communicate this to the public in future years. We hope you'll join us again soon, cheers!
   

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5. K

   Kristen

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great place for Christmas. Loove the ambience...fits perfectly for Christmas. Our server Maya was Excellent! Great restaurant. And will be back
   

   LucilleResponded today

   Thank you so much for your review, Kristen! We're thrilled to hear you had a lovely holiday experience with us and you received great service from Maya! We'll certainly share the love with her and we can't wait to host you again! Cheers!
   

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6. M

   Mary

   Minneapolis

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Waited 20+ minutes for our second round of drinks and our service was mediocre at best. I recognize it’s December 23rd but there were empty tables all over the restaurant. Was very disappointed considering the price of our bill. Our waitstaff even have the nerve to tell us they had another reservation in 15 minutes upon serving our drinks that took forever to get. The “magic” was definitely not there for our party of six!!!
   

   LucilleResponded today

   Hi Mary, thanks for your feedback! It's been a bustling holiday season for us and we're sorry to hear you were let down by the timing of your drink service. Our bar team has worked very hard all holiday season to keep up with inventory and pump complex cocktails out as quickly as possible. We're sorry to hear this had such a negative impact on your experience with us. We do state within our booking software that each reservation is given a 2hr timeslot so that we can accommodate following reservations as we often have 5 reservations booked at each table per service! We're sorry our efforts didn't live up to your expectations and we'll certainly consider your feedback as we look to make improvements for next year.
   

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7. L

   Lindsey

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another lovely Christmas dinner for Miracle on King Street.
   

   LucilleResponded today

   Thank you so much for your review, Lindsey! We're honored you chose to dine with us again during our Miracle on King Street holiday pop-up and that you had a lovely time. We hope to have you in again next year! And sooner as well :) Cheers!
   

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8. M

   Michelle

   Milwaukee

   1 review

   3.0

   1 review

   Dined on 20 December 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   Ambiance was great! It’s a wonderful spot to hang out. We also ordered a pizza that was great. The drinks were not that great, especially the mocktails we ordered seemed to be overpriced and it wasn’t even mixed. The service could also be improved, we had to wait a very long time for our server if we ever needed drinks—the food came out very quickly though!
   

   LucilleResponded today

   Thanks for your feedback, Michelle! We're happy to hear you loved our ambience & pizza , and that you enjoyed hanging out with us! Thanks for your comments on speed of service. We admittedly had a bustling holiday season, but we understand we can always improve! We'll be looking to improve our speed of service for the next holiday season and hope you'll consider joining us again. Cheers!
   

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9. A

   Alex

   Milwaukee

   5 reviews

   4.0

   5 reviews

   Dined on 19 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Love the holiday pop-up, but we got seated 20 minutes after our reservation time, and there isn’t good space to wait so it felt chaotic. Once seated, we were told the bar was running ~15 minutes behind. Super frustrating when you’ve made a reservation. A couple of the holiday special cocktails were out, which is fairly common a bit later in the pop up. Overall, still good, but pretty disappointing.
   

   LucilleResponded today

   Dear Alex, thanks for your feedback! We're very sorry to hear you had to wait during different aspects of your experience with us. We were truly busy during the holidays! We did our best to communicate with guests about turn times at tables, but admittedly there were a few that lingered past their allotted time which caused following reservations to have to wait to be seated. Our bar team worked very hard over the season to keep inventory in stock and pump out complex cocktails as quickly as possible. We're very sorry this negatively impacted your experience with us. We'll take your feedback into consideration as we look to improve next year. Cheers!
   

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10. A

    Amy

    Milwaukee

    2 reviews

    2.0

    2 reviews

    Dined on 19 December 2024

    1. Overall 2
    2. Food 3
    3. Service 5
    4. Ambience 1

    The food and service were good. We were upset about the usual wine list not being available. It is usually decent but this night was very minimal and we were told, due to the holiday cocktail list you weren’t offering your wine list. It was very busy and very loud to begin with and then a jazz band started playing. Although the music was good, it was so incredibly loud, our table of 4 were literally screaming at eachother and still could not hear eachother. We had just finished our meal and ordered another cocktail. The waitress delivered our drinks and told us our time was up and our table was needed. Between that news and the fact that we couldn’t have a conversation, we left our full drinks on the table and found another location with a wine list and suitable for a conversation. We’ve been coming to “Miracle” for years now, but I think our time is done.
    

    LucilleResponded today

    Dear Amy, thanks for your feedback! We're sorry to hear you were let down by our wine offerings during Miracle. Given the complexity of our holiday menu, we have to make adjustments to our regular offerings due storage restrictions in-house. And our holiday cocktails take priority throughout December! We're sorry to hear our live jazz inhibited more conversation with your table. We'll definitely take your feedback into consideration and relay it to our music programming team so we can work to foster a comfortable environment for all our guests. Thanks again for your feedback and we hope you'll still consider joining us in the future! Cheers!
    

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