Lucia - York

Review summary

1. T

   Trish

   Yorkshire

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved our evening at Lucia's so much and can't wait to return. The decor is really pretty and very unique. The way it is set out and the outdoor flames give it a real holiday vibe. Delicious food! And the staff were super attentive and professional, especially Emily.
   

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2. N

   Naomi

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Tables all on top of each other and rushed service.
   

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3. S

   Steve

   Edinburgh

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, a visit to Lucia is great. We return again and again.
   

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4. m

   mandy

   Newcastle

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed the evening. Very relaxed, good food, good service and reasonably priced. Will definitely return and recommend.
   

   Lucia - YorkResponded 1 day ago

   Hi Mandy, Thank you for taking the time to leave a delightful 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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5. J

   Jessica

   South Wales

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! The food was delicious and the violinist was amazing. Will definitely be back!
   

   Lucia - YorkResponded 1 day ago

   Hi Jessica, Thank you for taking the time to leave a delightful 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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6. B

   Bob

   Yorkshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was excellent; the food, service and the atmosphere. I would definitely recommend Lucia.
   

   Lucia - YorkResponded 1 day ago

   Hi Bob, Thank you for taking the time to leave an excellent 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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7. C

   Charley

   Yorkshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing meal, service was 10/10, food was some of the best we’ve ever had. Can’t wait to go back.
   

   Lucia - YorkResponded 1 day ago

   Hi Charley, Thank you for taking the time to leave a fantastic 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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8. B

   Bev

   Yorkshire

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Whilst we understand that our reservation did not allow us to stay all evening, we were surprised to be asked to leave whilst still waiting for the dessert menu and the drinks we had ordered. The food was lovely, but service very slow and therefore we were very disappointed to be made to leave as we had not finished our meal.
   

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9. S

   Sharon

   Yorkshire

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely meal , very busy but didn’t have to wait too long , definitely recommend x
   

   • 

   Lucia - YorkResponded 1 day ago

   Hi Sharon, Thank you for taking the time to leave a splendid 5* review! I'm delighted to hear of your most recent visit and will be sure to pass on all your praises to both the kitchen and front of house team who will be thrilled! I do hope we have the pleasure of welcoming you back to our restaurant in the near future! Kindest Regards, Alex
   

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10. A

    Adam

    Edinburgh

    1 review

    3.0

    1 review

    Dined 5 days ago

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    This is a nice restaurant and the food is lovely. However.... we ordered and ate our starter and main course, but when it came to a desert. We were told that, they would have to check how long we had left on the table, because their policy is that you are only allowed the table for 1.5 hours, whether you have finished eating in that time or not, after 1.5 hours they need the table back. They then extended our table time by 10 minutes, so we ordered a desert. But I was then told, that I couldn't have my desert, because another of Lucia's policy's is, if you have an allergy, they can't serve you a desert because they can't guarantee the deserts are 100% nut free. Surely this would also have applied for the main course to? My wife, managed to have a desert and I was allowed a coffee in the end, before we were given the bill and rushed off. When leaving Lucia, there was a table of 3 ladies, having exactly the same heated discussion, about having a desert as my wife and I had. Whilst I understand that we couldn't have sat there all night, we felt like in the end we had been rushed and the manor in which the manager spoke to us, was appalling. If the food hadn't been good, this review would definitely have only been 1 star, not 3.
    

    Lucia - YorkResponded 3 days ago

    Hi Adam, Thank you for your review. Whilst we do have time allocations, we do try to extend times where possible. On this occasion we were able to extend your time an extra 15 minutes for some drinks or a dessert for your partner. It's important to note that I, myself, informed you of our nut allergy procedure upon seating you. Desserts are not served to guests with nut allergies due to most of them containing or may contain nuts. This policy was not questioned at the time, so it's a shame you felt the need to use it as an argument with my manager who was calmly explaining the situation. We would also appreciate it if you didn't get involved with another table's complaint as the context was different and in the process of being handled. Thank you for visiting our restaurant. Regards, Alex
    

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