Lua Restaurant

Review summary

1. M

   Marie-Claude

   San Francisco

   6 reviews

   4.0

   6 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was good nothing exceptional. Was a bit disappointed to get a tenderloin steak with French fries AND fried onions rings with a little bit of mushrooms and tomatoes. The service was excellent! They brought a cake for my husband birthday without m asking!
   

   Lua RestaurantResponded 1 day ago

   Dear Marie-Claude, Thank you for dining with us and for sharing your experience! We’re glad to hear you enjoyed the service and that our team could add a special touch to your husband’s birthday celebration. We appreciate your feedback on the tenderloin dish and will certainly take it into consideration as we continue refining our menu. Your insights help us improve and ensure every dish meets the high expectations we strive for. Looking forward to welcoming you back soon. Best regards, Atilla Cimsit General Manager
   

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2. m

   marcia

   Yosemite

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   We were not waited on for a drink order for more than 30 minutes even though they got bread. The waitress was definitely overwhelmed. Our drinks came and were slightly wrong. We did not get asked for another drink, even though we were there for over two hours. I received the wrong food order at this point didn’t even say anything and then when we asked them to split the bill between two credit cards They were completely dumbfounded, took 20 mins. with a manger, then.we each received a bill with items listed on it stating 0.5 of a pork chop and 0.5 of tenderloin order etc too WHAAAATTT?? Hopefully they will work out these new staffing. 
   

   Lua RestaurantResponded 2 days ago

   Dear Marcia, I sincerely apologize for the service challenges you experienced. As a young restaurant that opened in November 2024, we are continuously refining our operations to ensure a seamless and enjoyable experience. It’s disappointing to hear that your drink and food orders were not handled smoothly and that the bill-splitting process caused frustration. We truly appreciate your patience and honest feedback, as it helps us improve. Please know we are actively enhancing our service standards and training our team to prevent such issues. I hope we’ll have the opportunity to welcome you back and provide the exceptional dining experience you deserve. Best regards, Atilla Cimsit General Manager
   

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3. J

   Jim

   VIP

   New York City

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Veal chop was very good. The pizza was just fair.
   

   Lua RestaurantResponded 2 days ago

   Dear Jim, Thank you for your feedback! We're glad to hear you enjoyed the veal chop and that our service stood out. We appreciate your thoughts on the pizza and will certainly take them into consideration as we continually strive to improve. We’d love to welcome you back for another visit and the opportunity to make your experience even better! Best regards, Atilla Cimsit General Manager
   

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4. c

   catherine

   Toronto

   71 reviews

   5.0

   71 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Exceptional. Love this new restaurant. Pea soup and scallops were fabulous
   

   Lua RestaurantResponded 5 days ago

   Dear Catherine, Thank you for your wonderful review! We’re delighted to hear that you loved Lua and that the pea soup and scallops were a highlight of your experience. We noticed you rated ambiance, service, and value at 4 stars, and we’d love to hear any details on how we can make your next visit a perfect 5-star experience. Your feedback helps us continue to improve and refine what we do! Looking forward to welcoming you back soon. Best regards, Atilla Cimsit General Manager
   

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5. S

   Susan

   Greater Boston

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   We were excited to try a new restaurant..The environment of Lua is lovely and inviting. We shared the pea soup and scallop appetizers and both were delicious, but the scallops arrived cold and our champagne didn't arrive until after we finished our appetizers. My husband enjoyed the signature lamb tagine, while I ordered the ribeye, which unfortunately was not medium rare, but overcooked and tough. My red wine did not arrive until I had almost finished my dinner. They did not charge me for the wine.
   

   Lua RestaurantResponded 5 days ago

   Dear Susan, Thank you for sharing your experience with us. We’re delighted to hear you enjoyed the ambiance and some of your dishes, but we’re truly sorry that certain aspects of your meal did not meet expectations. At Lua, we strive for excellence in both service and cuisine, and we regret that we fell short during your visit. Your feedback is invaluable, and we’ll be addressing these concerns with our team to ensure we continue to improve. We hope to have the opportunity to provide you with a flawless dining experience in the future. Best regards, Atilla Cimsit General Manager
   

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6. J

   Jose

   VIP

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on 6 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   A little far but worth it , for a change, service excellent, food very good and fast at right temperature ,not many people there, if that’s what it’s take, welcome.
   

   Lua RestaurantResponded on 7 February 2025

   Dear Jose, Thank you for taking the time to share your experience at Lua! We’re delighted to hear that you found the service excellent and that the food was served just right—both in taste and temperature. Our team takes great pride in delivering a top-notch dining experience. We understand that we're a bit off the beaten path, but we’re so glad you found it worth the trip! Whether for a special occasion or just a change of pace, we’d love to welcome you back anytime. Best regards, Atilla Cimsit General Manager
   

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7. W

   Widlu

   VIP

   Tampa

   3 reviews

   5.0

   3 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my wife there for her birthday with our best friends and it was quite a pleasant experience. From the moment we walked in we were greeted with smiles and were immediately tended to. It was cold out and my wife had forgotten her jacket, and the host was quite understanding, suggesting a lovely location that was indeed a lot more suitable without compromising the ambience. The manager there (his name escaped me) was always checking in to ensure that all was great and let's not forget our server "PAULA"! she was great! Overall, an amazing experience.
   

   Lua RestaurantResponded on 3 February 2025

   Dear Widlu, Thank you for celebrating your wife’s birthday with us at Lua! We’re delighted to hear that you had such a memorable experience and that our team made sure you were well taken care of—from the warm welcome to finding the perfect spot for your wife to stay comfortable. Paula and our manager will be thrilled to know they made a lasting impression! Lua is truly the perfect place to celebrate any occasion—or no occasion at all! Whether it’s a special night out or just a casual, delicious meal, we’re always here to make your experience amazing. We look forward to welcoming you back soon! Best regards, Atilla Cimsit General Manager
   

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8. G

   Graham

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything about Lua is fantastic. From the food, to the cocktails, to the service, to the calm sheltered lagoon ambience, Lua delivers one of the best dining experiences in Turks and Caicos. This Caribbean-American fusion restaurant maybe a little off the beaten path but is a must visit if you are in Providenciales. Look out CoCo Bistro, Infiniti Bar, and Seven, this new kid on the block is about to take over!
   

   Lua RestaurantResponded on 25 January 2025

   Dear Graham, Thank you for the amazing feedback! We’re thrilled that you had such a fantastic experience at Lua. We take great pride in delivering top-notch food, service, and atmosphere, and it’s wonderful to hear that everything stood out to you. Your support means a lot to us, and we can’t wait to welcome you back for another unforgettable meal. Atilla Cimsit General Manager
   

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9. J

   John

   VIP

   Louisville

   3 reviews

   5.0

   3 reviews

   Dined on 24 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Review of Lua in Turks and Caicos On our last evening in Turks and Caicos, we dined at Lua, and it was an unforgettable culinary experience. The evening began with an order of oysters, which were simply fantastic—fresh, briny, and perfectly chilled. The kale and avocado salad that followed was equally impressive, with flavors that were both vibrant and well-balanced. For our main courses, we indulged in the veal chops and the branzino. Both dishes were expertly prepared, showcasing the quality of the ingredients and the skill of the kitchen. The veal chops were perfectly cooked, tender, and flavorful, while the branzino was light, flaky, and complemented by its accompaniments. We paired our meal with a bottle of Mockingbird Cabernet, which turned out to be exquisite. Its rich, full-bodied profile elevated each bite, enhancing the entire dining experience. Although we rarely order dessert, we couldn’t resist the tiramisu and mille-feuille—and we were so glad we didn’t. It was probably one of the best desserts I’ve ever had. The mascarpone cheese and delicate puff pastry layers truly lived up to the “thousand leaves” promise. Each bite was a symphony of textures and flavors. Lua provided the perfect ending to a wonderful trip. From the ambiance to the impeccable service and outstanding dishes, it’s a dining experience we’ll remember for a long time. Highly recommended!
   

   Lua RestaurantResponded on 25 January 2025

   Dear John, Thank you for your incredible review! We’re so glad Lua provided such a memorable culinary experience for you. It’s wonderful to hear that each dish, from the oysters to the tiramisu, exceeded your expectations, and that the Mockingbird Cabernet perfectly complemented your meal. We’re grateful for your kind words about the ambiance and service, and we look forward to welcoming you back the next time you’re in Turks and Caicos! Atilla Cimsit General Manager
   

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10. M

    Melanie

    VIP

    Caribbean

    2 reviews

    5.0

    2 reviews

    Dined on 24 January 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Second time and still enjoying the food and cocktails!
    

    Lua RestaurantResponded on 25 January 2025

    Dear Melanie, Thank you for your continued support! We’re thrilled to hear you enjoyed your second visit just as much as the first. It’s always a pleasure to welcome guests back for more great food and cocktails. We look forward to your next visit and can’t wait to have you back! Atilla Cimsit General Manager
    

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