Lorea

Review summary

1. E

   Eric

   Los Angeles

   3 reviews

   vip
   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   A Missed Opportunity for Excellence I really wanted to love Lorea Restaurant. Its location is perfect, with the convenience of being walking distance from my home and boasting stunning ocean views and a great ambiance. However, my experiences, especially during my birthday celebration last night, have left me disappointed and hesitant to return. During my latest visit, the service was nothing short of a nightmare. After sitting at our table for 22 minutes without any attention, I had to get up and find the manager. To his credit, he was extremely kind and accommodating, taking our order immediately and ensuring the food came out quickly as we were on a tight schedule to make it to a show. Unfortunately, this brief moment of attentiveness was not echoed by our server, who never checked back once—not to refill our drinks or see if we needed anything. At the end of the meal, I had to get up again to request the bill and hand my credit card directly to the manager. While I appreciated his gesture of comping the valet parking, the lack of basic service left a sour taste in what should have been a celebratory evening. As a former server myself, I understand the challenges of the job and still left a 20% tip on our $160 bill for a party of two, but the service fell well below the standards expected of a high-end restaurant. To be fair, the food was good, and I understand I’m paying for hotel resort prices. But great food isn’t enough to make up for poor service—especially when this restaurant has the potential to be so much more. It could easily rise above being just another restaurant in Huntington Beach and become a standout destination. I genuinely hope executive management of the Pasea Hotel reads this review and takes active—not reactive—measures to address these issues. Lorea has so much potential, but until service improves, I don’t see myself returning. It’s truly sad because I wanted to love this place.
   

   LoreaResponded 3 days ago

   Hello Eric, Thank you for sharing your feedback, and I’m truly sorry for the disappointing service you experienced during your visit. While I’m glad you enjoyed the food and ambiance, I completely understand how essential attentive service is, especially for a special occasion like your birthday. Your comments about the delays and lack of follow-up have been shared with our team for immediate review. We would love the opportunity to welcome you back in the future to provide you with the exceptional service Lorea is known for. If you decide to give us another chance, please feel free to reach out directly to me, and I will personally ensure your next visit is flawless. Thank you, Lorea
   

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2. J

   Jackie

   Los Angeles

   7 reviews

   vip
   4.0

   7 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food and ambiance was excellent! Table service was great. Wait time for drinks at the bar was a little too long IMO. We ordered drinks at the bar and when we got sat at the table. Bartender missed an ingredient in the Old Fashions we ordered. Waiter was kind enough to take those off our bill and the new ones were perfect.
   

   LoreaResponded 2 days ago

   Hello Jackie, Thank you for taking the time to share your feedback! We're thrilled to hear that you enjoyed the food, ambiance, and table service. We truly apologize for the delay with your drinks at the bar and the missing ingredient in your Old Fashioneds. We’re glad our team was able to resolve the issue and ensure your drinks were just right. We truly appreciate your understanding and look forward to welcoming you back soon for another great experience!
   

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3. H

   Hanna

   San Francisco

   6 reviews

   1.0

   6 reviews

   Dined on 29 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   We went for a Thanksgiving experience and it did not taste well - burned sprouts, dry cold potato, tasteless turkey, dark meat with a fish taste. The worst part was the manager who was openly indifferent to our concern - half of the 8 people company was still waiting for 90 minutes while the other half had their food served long ago - and it was all set menu. The way it was arranged was also frustrating - looked like a dump pit instead of a Thanksgiving meal. Really frustrating.
   

   LoreaResponded on 30 November 2024

   Hello Hanna, Thank you for your feedback. We're truly sorry that your Thanksgiving experience did not meet your expectations. We understand your frustration with the delay and the food quality and presentation. I'm glad the Manager was able to offer some compensation during your visit. Your input is important to us, and we will be sharing your comments with our kitchen team to help make improvements. We hope you'll give us another opportunity to provide a better experience in the future.
   

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4. M

   Morad

   Orange County

   1 review

   vip
   1.0

   1 review

   Dined on 28 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible service, mediocre food, bad management. Don’t go there
   

   LoreaResponded on 29 November 2024

   Hello Morad, thank you for your review. After reviewing your reservation details, it looks like the manager on duty did their best to accommodate your requests and provided compensation for the inconvenience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you again in the future with an even better experience.
   

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5. S

   Susan

   Los Angeles

   12 reviews

   vip
   5.0

   12 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely place with lovely staff… especially Presley, Haley and our waitress. Food was delicious, ambience is fantastic and the vibe is warm and welcoming…..Can’t wait to go back. ♥️
   

   LoreaResponded on 29 November 2024

   Hi Susan, thank you so much for your review! Thrilled to here that you enjoyed your experience with us.
   

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6. R

   Rich

   Orange County

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We visited Lorea for our anniversary and it was OUTSTANDING! The service was incredible, the food was delicious, and they went above and beyond to make our celebration a memorable one. I cannot recommend the restaurant enough. 10/10
   

   LoreaResponded on 29 November 2024

   Hi Rich, thank you so much for the kind words! We can't wait to welcome you back soon - and happy anniversary to you, again! Cheers!
   

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7. R

   Ryan

   New York City

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brought my parents and grandmother who were visiting from out of town. The service was incredible as always. The food was absolutely perfect. My family kept raving about how delicious everything tasted, especially the scallops and carrot cake. The atmosphere is great, no better place in HB to watch the sunset than at Lorea.
   

   LoreaResponded on 20 November 2024

   Hi Ryan, thank you so much for your review! We are thrilled your family all enjoyed themselves! We can't wait to welcome you back soon.
   

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8. A

   Anandi

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, freezing cold outside but beautiful. Will be returning.
   

   LoreaResponded on 21 November 2024

   Hello Anandi, thank you so much for your review. We are in the process of addressing our heater situation and happy to report they should be fully functioning in the next few days. We also have blankets available for next time you are here. Can't wait to welcome you back!
   

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9. G

   Gary

   Orange County

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a great brunch stop, ran out of time to try everything. Food was great along with the great service and atmosphere.
   

   LoreaResponded on 11 November 2024

   Hi Gary, thank you so much for the raving review, we are glad your experience with us was a 10/10. We hope to welcome you back soon!
   

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10. J

    Joanne

    Orange County

    1 review

    2.0

    1 review

    Dined on 10 November 2024

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 5

    Sunday brunch……View - amazing. Ambience - amazing. Food was good but many things weren’t available. Service and kitchen took FOREVER. Overall I thought it would be a better experience.
    

    LoreaResponded on 20 November 2024

    Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the view and the ambiance. We sincerely apologize for the delays in service and kitchen, and for any menu items that were unavailable during your visit. We always strive to deliver a seamless experience, and we’re sorry that we didn’t meet your expectations on this occasion. We appreciate your insights and will work hard to ensure a smoother experience next time. We hope to have the opportunity to welcome you back soon!
    

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