Lone Star Texas Grill - Richmond Hill

Review summary

1. J

   Jeffrey

   Toronto

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   It was busy, understandably so since it's the last day of the tax relief. We were seated promptly as we had our reservation transferred from another Lonestar because of kitchen issues. We waited about 20 minutes before our server came to acknowledge us, that was a long time but what made it worst was a table that was seated 15 minutes after us was greeted and their orders were taken before our server came. I was reluctant but my wife went to voice her displeasure. We waited around 40 minutes until our main course came out. 60 minutes from entering the restaurant for food is ridiculous since we were never checked up on nor updated on the progress of the kitchen. The experience at this Lonestar location did not meet our expectations, we have been to other Lonestar's when it was even busier. I am not certain I will give them another chance, parking situation was bad but it's always bad with so many restaurants in one area.
   

   Lone Star Texas Grill - Richmond HillResponded 1 day ago

   Hi Jeffrey, we're sorry to hear your recent visit did not live up to your expectations. Please email us at beavercreek@lonestar.ca so we can follow up directly and make this right for you.
   

   Is this helpful?

2. J

   John

   VIP

   Hawaii

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Once again, excellent service with very good food--the fajitas are always great and the tableside guac a must...just a terrific value overall at a time when value is difficult to come by.
   

   Lone Star Texas Grill - Richmond HillResponded 2 days ago

   Thanks John! We're happy to hear you enjoyed your visit, and look forward to welcoming you again soon.
   

   Is this helpful?

3. J

   Julie

   VIP

   Toronto

   8 reviews

   3.0

   8 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Food just okay. Lots of kids. Very loud. Traffic was bad. Not much parking
   

   Is this helpful?

4. K

   Karen

   Toronto

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Went for my birthday dinner with some friends. Server/service was good to start. Dinner was good. Waited 20 mins after plates were taken to get a dessert menu. Manager brought one over. Waitress came back 10 mins later to take order. Waited 20 mins but nothing. Seems like waitress was ignoring us because she couldn't get others to sing. We had to get up and cancel dessert. Manager said would compensate them but we said no, paid and left.
   

   • 
   • 

   Is this helpful?

5. E

   Elyse

   Toronto

   13 reviews

   5.0

   13 reviews

   Dined on 1 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent. Last minute reservation made! Food came a little too fast but overall was great
   

   Lone Star Texas Grill - Richmond HillResponded on 2 February 2025

   Dear Elyse, we're happy that you enjoyed your experience and look forward to welcoming you again soon! We appreciate the kind words!
   

   Is this helpful?

6. C

   Chris

   VIP

   Vancouver

   6 reviews

   3.0

   6 reviews

   Dined on 29 January 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Incredibly slow service which was hard to understand as the restaurant was 90% empty. We were a party of 7 and unfortunately 3 orders of 7 arrived cold. When the cold food was brought to the attention of the staff they simply microwaved the meals, gross!
   

   Is this helpful?

7. A

   Aviva

   VIP

   Toronto

   29 reviews

   3.0

   29 reviews

   Dined on 26 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service wasn’t great. We had to ask for napkins. Then we had to ask for cutlery after our food has been served. Price is very high for the fajitas that don’t even come with rice and/or beans. Plus extra for guacamole. We were really looking forward to our meal but we’re disappointed. Everyone was very nice, but still. Likely won’t return.
   

   Is this helpful?

8. R

   Robyn

   Toronto

   10 reviews

   4.0

   10 reviews

   Dined on 25 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent and friendly service. Love They offer fajitas with lettuce wraps instead of tortillas if that’s of interest to you! I wish they make the tortilla chips in house - a few times I have been here and they’ve tasted stale. Tortillas on the other hand are made fresh in house and are delicious! I’d still recommend and will continue to go back when craving fajitas!
   

   Lone Star Texas Grill - Richmond HillResponded on 28 January 2025

   Dear Robyn, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

   Is this helpful?

9. F

   Farshad

   VIP

   Toronto

   10 reviews

   5.0

   10 reviews

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had such a nice party on Saturday night. Everything was great. Our server, Kyon was really helpful.
   

   Lone Star Texas Grill - Richmond HillResponded on 26 January 2025

   Dear Farshad, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

   Is this helpful?

10. I

    Ian

    Toronto

    23 reviews

    5.0

    23 reviews

    Dined on 23 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went with a group for wing night. The wings were a good size and all orders came out perfect. The server was good and was attentive to our needs.
    

    Lone Star Texas Grill - Richmond HillResponded on 24 January 2025

    Dear Ian, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
    

    Is this helpful?