Lone Star Texas Grill - Orleans

Review summary

1. J

   John

   Ottawa

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Don't wish to leave a note here. Thanks. Don't wish to leave a note here. Thanks.
   

   Lone Star Texas Grill - OrleansResponded 3 days ago

   Hi John, thank you for taking the time to rate your dining experience with Lone Star on Open Table. If you'd like to provide any additional feedback on your visit, please feel free to email us directly at orleans@lonestar.ca. Thank you, and we look forward to welcoming you again soon!
   

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2. R

   Richard

   Ottawa

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I t was understandable why a reservation was required, very busy. The server was quite helpful in our making our selection. Our meal’s were awesome and the server returned to ensure we were happy with our selection and if anything else was required. We always take our guests there to impress them. The server deserves our thanks .
   

   Lone Star Texas Grill - OrleansResponded on 16 November 2024

   Dear Richard, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

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3. K

   Kaylee

   Ottawa

   1 review

   2.0

   1 review

   Dined on 30 September 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   Absolutely terrible service. Food was fine even if it was a bit on the tepid side. Dishes weren't cleared in a timely fashion, drinks were not refilled without fairly large delays. I don't plan on going to this location again.
   

   Lone Star Texas Grill - OrleansResponded on 2 October 2024

   Hi Kaylee, we're sorry to hear your recent visit did not live up to your expectations. Please email us at orleans@lonestar.ca so we can follow up directly and make this right for you.
   

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4. R

   Ryan

   Ottawa

   1 review

   2.0

   1 review

   Dined on 13 September 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   I know alone star is t the best place to order a steak but when you have a rib steak on your menu I expect it to be somewhat decent. It was a half inch thick at best, very rough and over cooked. It was definitely one of the worst steaks I have ever had.
   

   Lone Star Texas Grill - OrleansResponded on 16 September 2024

   Hi Ryan we're sorry to hear your recent visit did not live up to your expectations. Please email us at orleans@lonestar.ca so we can follow up directly and make this right for you.
   

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5. C

   Chuck

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined on 8 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Table was ready on time, food was very good. Our server was excellent.
   

   Lone Star Texas Grill - OrleansResponded on 10 September 2024

   Dear Chuck, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

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6. M

   Micheline

   Montreal

   5 reviews

   4.0

   5 reviews

   Dined on 5 September 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   The portions were great, but the salad was swimming in vinaigrette! Maybe I should have said go easy on the vinaigrette. The price was high on the drinks and steak but overall the food was good
   

   • 

   Lone Star Texas Grill - OrleansResponded on 7 September 2024

   Hi Micheline, thank you for taking the time to rate your dining experience with Lone Star. If you'd like to provide any additional feedback on the service experienced at your visit, please feel free to email us directly at Orleans@lonestar.ca. Thank you, and we look forward to welcoming you again soon!
   

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7. SB

   SylvieB

   Montreal

   2 reviews

   4.0

   2 reviews

   Dined on 11 August 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The server was replacing someone else for perhaps half an hour and was very good! The replacement also came forward to say that to us which is very appreciated since often we come and try to find our server for food, such as more fajita bread, or missing utensils or beverage and it takes forever to find out that the server is on a break eating, etc. so our food gets cold and not a pleasant meal. Happy customers when restaurant ensures ongoing service to clients during staff breaks. Thank you so much.
   

   Lone Star Texas Grill - OrleansResponded on 8 September 2024

   Dear Sylvie, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

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8. Z

   Zukululu

   Toronto

   10 reviews

   5.0

   10 reviews

   Dined on 5 August 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great vegetarian fajitas, corn chips were not as good as usual they are often warm. Great service
   

   Lone Star Texas Grill - OrleansResponded on 8 September 2024

   Thanks Zukululu! We're happy to hear you enjoyed your visit, and look forward to welcoming you again soon.
   

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9. OT

   OpenTable Diner

   Ottawa

   1 review

   5.0

   1 review

   Dined on 19 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a table of 4, and were slightly frustrated that fajitas no longer come in combos for 4. 2 orders for 2 was a bit awkward
   

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10. OT

    OpenTable Diner

    Ottawa

    1 review

    4.0

    1 review

    Dined on 17 July 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    The server was really nice and caring, she treated us with respect but at the same time enthusiasm. She made my day and the food was really fresh and good. The options Halal made it even better and definitely great service!
    

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