Lone Star Texas Grill - Kanata

Review summary

1. J

   John

   Ottawa

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The best Fajitas & House Made Tortillas! Delicious Chips & Salsa too.
   

   Is this helpful?

   Report
2. J

   Jo-Ann

   Ottawa

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food abd service were excellent. Took advantage of a special deal and a free dessert for my birthday !
   

   Is this helpful?

   Report
3. J

   John

   Ottawa

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Awesome Fajitas. Fresh on-site made Tortillas and great Chips & Salsa.
   

   Is this helpful?

   Report
4. M

   Manon

   Ottawa

   2 reviews

   4.0

   2 reviews

   Dined on 6 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We had a delicious dinner. The waitress came to take our order quickly, we asked for more time. She returned shortly afterwards and we ordered. The food was better than expected. I had the fajita bowl and my friend had the enchilada and we both loved our meals. The waitress returned to remove our plates. I was surprised how quickly she gave us our bill and we paid at the same time. Efficient but felt like they were waiting for our table which they weren’t. This was on a Wednesday and the restaurant was busy but not full. We left once we paid our bill, earlier than we had planned. I will return the food was great!
   

   Is this helpful?

   Report
5. D

   Danielle

   Ottawa

   1 review

   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We booked for a party of 20 for a birthday. The staff were exceptional. Very friendly and upbeat! I was impressed that I could bring a cake! Food service was prompt and efficient and any deficiencies were easily rectified. It is quite a feat to reserve anywhere in Ottawa for that many people and I encountered several obstacles to reserving (only late night sittings, charges for no shows, no food could be brought it). Overall we were all quite happy with the event and the entertainment, which I won’t divulge! Kudos to the staff for an exceptional party experience.
   

   Is this helpful?

   Report
6. NH

   NathalyH

   Ottawa

   9 reviews

   5.0

   9 reviews

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Some of the best service. Maize was wonderful . Very professional yet friendly. Food was hot (fajita’s) sizzling and great portions. Can’t wait to go back
   

   Lone Star Texas Grill - KanataResponded on 27 October 2024

   Dear Nathaly, we're happy that you enjoyed your experience and look forward to welcoming you again soon!
   

   Is this helpful?

   Report
7. c

   colin

   London

   1 review

   3.0

   1 review

   Dined on 25 September 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Restaurant seemed understaffed. It took awhile to get served. Meals were delivered by a runner and one was missing. We couldn't find our waitress so we flagged down the other waiter to help us. Most of the food was decent. One meal was very poor and they took it off the bill. We won't rush back. We'll probably try another Lone Star location next time.
   

   Lone Star Texas Grill - KanataResponded on 27 September 2024

   Hi colin, thank you for taking the time to rate your dining experience with Lone Star. If you'd like to provide any additional feedback on the service experienced at your visit, please feel free to email us directly at Kanata@lonestar.ca. Thank you, and we look forward to welcoming you again soon!
   

   Is this helpful?

   Report
8. K

   Katherine

   Ottawa

   1 review

   5.0

   1 review

   Dined on 21 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server for our table of 10, I think his name was Boots, was outstanding!!!! Very attentive, patient, and fun. Thank you! Special shout out to Ace as well!!!
   

   Is this helpful?

   Report
9. N

   Nenad

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined on 8 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was an excellent experience. We took our daughter there to celebrate her bday with her friends and the staff and the food was amazing. They really enjoyed their experience and for us it was really easy to organize and could also relax and enjoy the time.
   

   Is this helpful?

   Report
10. L

    Laurie

    Ottawa

    1 review

    2.0

    1 review

    Dined on 1 September 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    Food was good, exactly what we expected. Service was awful. Had to keep asking the server for things. Add ons like Guac, were forgotten, but billed. Repeatedly had to ask for water, straws, utensils, drinks. Never refilled chips, even though we asked multiple times. One of our guests never got their drink.
    

    Is this helpful?

    Report