Lobby Lounge at Shangri-La, Toronto

Review summary

1. C

   Claire

   Toronto11 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for the Signature Afternoon Tea. Everything was beautiful from the tea service to the decor to the food itself. The servers were amazing and did an excellent job of explaining every type of tea as well as all of the courses. This is not your typical English tea as it has an Asian inspired twist. Every last thing we ate was absolutely delicious and perfectly balanced in flavour. We loved this meal and will happily return. It is a pricy experience but here is a true case where you get what you pay for and it’s worth every penny
   

   Is this helpful?

2. OT

   OpenTable Diner VIP

   Toronto1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   I had the worst experience I have ever had at a restaurant. We arrived at 2pm and I was told that there wasn’t enough food for my party of 16. I was told that someone reached out to me to update the details of the reservation but I had received no such call or message - then I was told a message was left on open table but who checks open table. We didn’t even get a drink or tea until 340. The service was beyond horrible, I had to bed for refills of Prosecco and we didn’t get any water despite asking throughout the entire meal. The manager and staff were rude and confrontational. The food was mediocre, we were served cheddar chive scones with jam! There were not even plain scones - I was told there were sold out for the high tea. And then when the bill came an automatic gratuity was added for a service that was not provided. I am so upset and will never plan a high tea here again and never recommend the Shangri La to anyone else .
   

   Is this helpful?

3. L

   Lulu

   Toronto2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service are phenomenal. There is an amazing pianist playing in the background, which makes the whole experience very classy.
   

   Is this helpful?

4. K

   Kim VIP

   Toronto25 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Tea! Service was great and the atmosphere was so relaxing. Loved the gentlemen playing the piano and violin....so nice! Overall a very nice experience!!
   

   Is this helpful?

5. A

   Arjun VIP

   Toronto1 review

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great time. Live music, great wine and food.
   

   Is this helpful?

6. M

   Mary

   Toronto6 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great ambiance. Love coming here to have a drink whenever I’m in Toronto
   

   Is this helpful?

7. M

   Michael

   New York City8 reviews

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Overall very good experience for a family of four (girls ages 10 and 8). The food was excellent although would have erred toward a little more savory and a little less sweet if I had my druthers. Was somewhat hard to manage the multiple places, cups, etc. seated at couch and chairs around coffee table, rather than a traditional table. Taken together I would absolutely recommend this but not the easiest seating arrangement if with young kids.
   

   Is this helpful?

8. J

   Joan C.

   Toronto3 reviews

   3.0

   Dined on 14 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Average experience all around, even though we were hotel guests; even the service was average.
   

   Is this helpful?

9. R

   Rebecca

   Toronto1 review

   4.0

   Dined on 14 February 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The hosting staff were so welcoming and courteous. The atmosphere of the hotel and the piano player were also very nice. The food was absolutely delicious and beautifully presented. The service was quite slow though and it was hard to track down our waitress. Overall, we enjoyed our experience and would recommend the afternoon tea experience for a special occasion.
   

   • 
   • 

   Is this helpful?

10. K

    Katerina

    Toronto1 review

    2.0

    Dined on 12 February 2025

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    I wouldn’t have been so harsh in my rating had I not left a note on my reservation that we needed to leave an hour after our reservation to make it to the opera at 7:30pm. Several times I had to wave down servers to take my order and eventually had to get up to order something instead for me and my guest. At the time of placing my order I asked that the bill be brought at the same time because we had to leave soon, I had to additionally ask 3 more times for my bill to be brought to the table after they delivered our food. Eventually I had to wave down the waiter for our bill so aggressively that I was getting looks from other tables, I was about to get up again had I not caught someone’s attention. This is the Shangri-La, no? How on Earth was this an acceptable service for the evening.
    

    Is this helpful?