Leo's Italian Social- Piedmont Town Center

Review summary

1. B

   Breanne

   VIP

   Detroit

   21 reviews

   2.0

   21 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   My husband and I are from out of town and were excited to experience a great Italian restaurant. Unfortunately, this was far from that. The staff was trying their hardest and did the best they could. I blame all of this on bad process and bad management. Some specifics, we were seated for approximately 20 minutes without being approached by wait staff. Once we stopped someone, it seemed that the gentleman that was intended to serve us was “not in the mood” to serve us and the bartender had to pick up the slack. The tension amongst the staff was extremely noticeable. The food was mediocre at best and no manager ever approached our table. Overall just a terrible experience and marketing through open table is not the solution. Management must do better. Train better and be more present.
   

   Is this helpful?

   Report
2. K

   Kristen

   Charlotte

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Overall good experience except service was marginal Had to wait a very long time to get drinks, waiter forgot to give us silverware, forgot to bring bill after a long wait Manager really did try and make it up so overall it wasn’t a bad experience I had been here before without issue I think it was a one off with a particular waiter
   

   Is this helpful?

   Report
3. F

   Francesca

   Charlotte

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Muy bonito lugar y excelente en todo. La comida deliciosa y el ambiente muy agradable. La ubicación es perfecta.
   

   Is this helpful?

   Report
4. M

   Mark

   VIP

   Charlotte

   37 reviews

   4.0

   37 reviews

   Dined on 24 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food was good, but not as good as I expected. I was expecting an Italian experience, but found the menu limited and most items we got were good but not fantastic. The service was good. The place is very nice.
   

   Is this helpful?

   Report
5. L

   Lindsey

   Charlotte

   3 reviews

   4.0

   3 reviews

   Dined on 23 December 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great restaurant with subpar waitress. She was borderline rude. I would normally give someone the benefit of the doubt and not leave a negative review but we’ve had her before at this restaurant and her attitude was only marginally better.
   

   Is this helpful?

   Report
6. E

   Ernest

   VIP

   Charleston

   8 reviews

   5.0

   8 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was very good as usual and the service was great
   

   Is this helpful?

   Report
7. R

   Rick

   VIP

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great dining experience for our whole family. Good food, excellent service.
   

   Is this helpful?

   Report
8. J

   Julie

   VIP

   Charlotte

   25 reviews

   5.0

   25 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a very enjoyable evening! Our server was fabulous, the food was delicious. We had a wonderful time.
   

   Leo's Italian Social- Piedmont Town CenterResponded on 22 December 2024

   Hi Julie, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a fantastic evening with us. It's wonderful to know that our food and service were up to the mark. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable evening soon. Best regards, The Management Team
   

   Is this helpful?

   Report
9. D

   Diana

   Charlotte

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came for my birthday and there wasn’t anything that we ordered that was a miss. The ambiance is peaceful and our waitress was very polite and attentive. It was a wonderful experience! Thank you to everyone who was working that day.
   

   Is this helpful?

   Report
10. b

    bryan

    Charlotte

    164 reviews

    3.0

    164 reviews

    Dined on 1 December 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    This was a return visit. Had it been our first I don't know there would have been a second. Service was slow and she made several errors. Food was good which was the highlight.
    

    Is this helpful?

    Report