Legal Sea Foods – Virginia Beach

Review summary

1. A

   Ashley

   VIP

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Not sure if our server was tired, over whelmed or just having an off night but she was extremely forgetful, had no haste and zero personality (I think she may have fainted if she had had to smile). The whole experience was just mediocre at best. For example, the kids meals come with a “starter” of fruit, carrot sticks or popcorn, and the server didn’t bring those out until one of my kids had her main entree and side and the other kid had NO food AT ALL (while everyone else at the table had theirs). I’m pretty sure she forgot to put the second kids meal order in because she initially said it would “be right out” but then a while later, when everyone was almost finished eating, I had to ask her and she said “oh they had to make the red sauce”🙄, seriously?! Even then it took awhile for it to come out and by then everyone else was pretty much finished so we’re all just sitting there waiting for my son to eat- he had also been asking where his food was for awhile (it suck’s when everyone around you is eating and you’re not). No manager ever stopped by to see how things were or to apologize for my sons meal never arriving until everyone else was finished eating and we still got charged for it! This was our third and LAST visit to Legal Seafoods and it’s mostly due to the service, management and overall mediocrity.
   

   Legal Sea Foods – Virginia BeachResponded 2 days ago

   Thanks for the review, Ashley. We're sorry to hear about the service you received during your recent visit to Legal Sea Foods. We pride ourselves on our attentive and friendly service, and we regret that we fell short. We appreciate your feedback on the kids meals and the delay in their serving. We'll certainly address these issues with our team to ensure better service in the future. We hope you'll give us another chance to provide the quality experience you expect from us. Respectfully, Andrew Good General Manager
   

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2. S

   Sam

   VIP

   Richmond

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was better than expected. We had the crab dip, ribeye & crab cake and shrimp.
   

   Legal Sea Foods – Virginia BeachResponded 5 days ago

   Thanks for the feedback, Sam! We're glad to hear that you enjoyed the food, especially the crab dip, ribeye, and crab cake. We're always striving to provide the best dining experience, and we appreciate your understanding on the value rating. We hope to see you again soon at Legal Sea Foods. Respectfully, Andrew Good General Manager
   

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3. d

   daniel

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience. All dishes were very good. Service was great.
   

   Legal Sea Foods – Virginia BeachResponded 6 days ago

   Thanks for visiting us, Daniel! We're thrilled to hear that you had an excellent experience at Legal Sea Foods. It's wonderful to know that you enjoyed our dishes and found our service to be great. We strive to provide our guests with the best value and we're glad we hit the mark for you. We look forward to serving you again soon. Respectfully, Andrew Good General Manager
   

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4. M

   Michael

   Richmond

   2 reviews

   4.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Jordan our waitress was great. Food was good and prepared as described. Will be back.
   

   Legal Sea Foods – Virginia BeachResponded 6 days ago

   Thanks for the review, Michael! We're thrilled to hear that you enjoyed your experience at Legal Sea Foods. It's wonderful to know that our food and service met your expectations. We're always striving to provide the best quality food and service, and your feedback helps us do just that. We're looking forward to your next visit! Respectfully, Andrew Good General Manager
   

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5. J

   Jim

   Philadelphia

   11 reviews

   5.0

   11 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The wait staff was wonderful, the food was delicious and the ambience was quiet and personal.
   

   Legal Sea Foods – Virginia BeachResponded on 12 December 2024

   Thanks for the feedback, Jim! We're thrilled to hear that you enjoyed the food and found our ambience to your liking at Legal Sea Foods. We always strive to provide the best for our guests, and we're glad to know that we met your expectations. We noticed that you rated the value a bit lower, and we appreciate your honesty. We're always working to provide the best experience for our guests and your feedback helps us do that. We hope to see you again soon! Respectfully, Andrew Good General Manager
   

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6. P

   Patricia

   VIP

   Richmond

   130 reviews

   4.0

   130 reviews

   Dined on 10 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was my second time visiting here. The first was right after you opened and was not a good experience. Last night was totally different. The service, and food were great; I’ll be back. Glad I tried again after my first experience.
   

   Legal Sea Foods – Virginia BeachResponded on 12 December 2024

   Hey Patricia, We're thrilled to hear that you enjoyed your second visit to Legal Sea Foods - Virginia Beach! It's great to know that our service and food made a positive impression on you. We apologize for the less than perfect experience you had the first time around, and we're glad to hear that we've improved since then. We look forward to serving you again soon! Respectfully, Andrew Good General Manager
   

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7. L

   Lisa

   VIP

   Richmond

   5 reviews

   5.0

   5 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food! Will definitely be back.
   

   Legal Sea Foods – Virginia BeachResponded on 8 December 2024

   Dear Lisa, Thank you very much for the positive feedback! We are so pleased that you enjoyed your experience. Thanks so much for joining us and we look forward to serving you at your next visit! Respectfully, Andrew Good General Manager
   

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8. B

   Bert

   VIP

   Norfolk/Suffolk

   37 reviews

   5.0

   37 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I come here often. Last night, our whole family went out. We all had a real nice dining experience. The manager, Kelly, was really great!
   

   Legal Sea Foods – Virginia BeachResponded on 10 December 2024

   Thanks for the feedback, Bert! We're thrilled to hear that you and your family enjoyed your dining experience at Legal Sea Foods. It's great to know that our team was able to provide a great experience for you and your family. We appreciate your kind words and look forward to serving you again soon! Respectfully, Andrew Good General Manager
   

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9. M

   Mark

   VIP

   Richmond

   4 reviews

   2.0

   4 reviews

   Dined on 29 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The shrimp and scallops were overcooked, service was slow, and the waitress was not trained on the menu or opening wine. Management camera over apologized and asked us to give them a second chance—we will try again when it's not a night we have show tickets.
   

   Legal Sea Foods – Virginia BeachResponded on 30 November 2024

   Dear Mark, Thank you very much for writing. I sincerely apologize that your visit did not meet expectations. We pride ourselves on our high level of service and food quality, and we are truly sorry that they were not up to par for your experience. I have addressed your concerns with my culinary and service teams to ensure that these issues are resolved. Please get in touch the next time you are joining us, and we will ensure a better experience. Thanks again and we hope to see you again soon. Respectfully, Andrew Good General Manager
   

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10. C

    Cornelius

    Richmond

    3 reviews

    5.0

    3 reviews

    Dined on 23 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This week, I tried the new Rockfish special, and I have to say that its flavor was to die for. It was paired with perfect seasoned mashed potatoes and a flavorful tomato salad...just simply amazing. As always, the environment was great that evening. My server, Ms. Jordan was awesome and is the one that recommended the Rockfish dish to me, and just like her service, it was amazing, as I stated. Jordan was extremely professional and ensured that I had everything I needed. She's definitely a true professional at her job. I truly recommend anyone to try Legal Seafood.
    

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    Legal Sea Foods – Virginia BeachResponded on 26 November 2024

    Thanks for visiting us! We're thrilled to hear that you enjoyed the new Rockfish special and found the pairing with our seasoned mashed potatoes and tomato salad to your liking. It's always a pleasure to serve a customer who shares our appreciation for the food and environment. We're also glad to hear that our service was up to par. We look forward to serving you again soon. Respectfully, Andrew Good General Manager
    

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