Legal Sea Foods - Park Square

Review summary

1. M

   Matthew

   Greater Boston

   34 reviews

   5.0

   34 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and professional atmosphere. Always reliable!
   

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2. C

   Cindy

   Central Coast

   2 reviews

   3.0

   2 reviews

   Dined on 27 November 2024

   1. Overall 3
   2. Food 1
   3. Service 1
   4. Ambience 3

   On a tuesday evening, my grown children and I went to the Legal Sea Foods Park Square while visiting Boston. The restaurant was very quiet - not many customers at all. Once we were greeted by our server, who seemed preoccupied with something else happening in the restaurant, we ordered appetizers and drinks right away. The food and drinks came early enough - but once we ordered entrees, we never saw our server until we had to ask the bar tender to find him. Someone else brought out the food - and I ordered the crabcake combo based on the waiter's suggestion - the entire meal was cold like it had been sitting for a while. The kids split a sushi roll and lobster roll which were fine. Because the waiter never returned to check on us, I asked the bartender to find him and fortunately the bartender offered to take my cold, bad food back to the kitchen and bring out a cup of soup. When the waiter dropped the check he let us know he was able to take the crab combo off the ticket - which shouldn't be a big deal since I didn't eat any of it! As frequent diners previously living in Boston, knowing the usual quality of the Legal Sea Foods restaurants, we should have known that the lackof customers and slow service, was an indication that this restaurant was not up to its normal quality and service. I would definitely avoid this particular location.
   

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3. OT

   OpenTable Diner

   New York City

   7 reviews

   5.0

   7 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We were seated in a comfortable booth. Food and wine were excellent. Server got busy at times when we were looking for him but not too bad. Price seemed about right for this quality of restaurant. Very convenient to our hotel too!
   

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4. T

   Thomas

   Greater Boston

   1 review

   2.0

   1 review

   Dined on 21 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food was not what I expected and was used from Legal. Soups were cold, food was mediocre at best. Lobster was good. Waitress was super nice. Olother than that was a disappointment
   

   Legal Sea Foods - Park SquareResponded 6 days ago

   Dear Thomas, Thank you very much for writing. I sincerely apologize that your visit did not meet expectations. We pride ourselves on our high level of service and food quality, and we are truly sorry that they were not up to par for your experience. I have addressed your concerns with my culinary and service teams to ensure that these issues are resolved. If you would like to discuss further, please contact me at 617-982-0500. Best, Angela Amodie, Restaurant Manager
   

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5. A

   Alan

   Greater Boston

   54 reviews

   vip
   4.0

   54 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Legal always solid choice Chowder and a nice spicy swordfish Well presented
   

   Legal Sea Foods - Park SquareResponded on 20 November 2024

   Dear Alan, Thanks so much for choosing Legal Sea Foods! We are so pleased that you enjoyed your dining experience. We appreciate the opportunity to serve you, and we look forward to having you join us on many more occasions. Thanks so much again and we look forward to seeing you back soon! Best, Angela Amodie, Restaurant Manager
   

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6. S

   Seth

   New York City

   1 review

   2.0

   1 review

   Dined on 16 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   The restaurant was noisy. The way it’s designed makes it even noisier. There’s no corners or quiet booths. We could not hear the waiter. The waiter was also very busy having to solve some other kind of translation issue with staff members so he was not attentive, but understandably so. The food was, average to poor. My mother barely touched her scallops and side dishes that were relatively expensive. My father fared better with his fish and chips. I picked a cod entrée off the list that was OK but could’ve been better. Legal seems to have gone downhill in the last few years and this meal was a testament to both the organization and the kitchen sadly.
   

   Legal Sea Foods - Park SquareResponded on 20 November 2024

   Dear Seth, I would like to extend my sincere apologies for your experience at Legal Sea Foods. We appreciate the feedback and take these comments very seriously. If agreeable with you, I would like to learn more so that I may address the issues with my staff. Please contact me at 617-982-0500 at your convenience. Thank you for your time and I look forward to speaking with you soon. Best, Angela Amodie, Restaurant Manager
   

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7. L

   Linda

   Raleigh

   112 reviews

   vip
   4.0

   112 reviews

   Dined on 13 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We split a buttery, gluten free lobster roll, with cole slaw, which was delicious. Service, as always, was excellent.
   

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8. P

   Paul

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Group from around the country. Many never had experienced NE cuisine. Great night, solid service and terrific food.
   

   Legal Sea Foods - Park SquareResponded on 20 November 2024

   Dear Paul, Thank you very much for the positive feedback! We are so pleased that you enjoyed your experience. Thanks so much for joining us and we look forward to serving you at your next visit! Best, Angela Amodie, Restaurant Manager
   

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9. d

   deirdre

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   what a great experience. food was so delicious, music was perfect, but that can’t even compare to the service. Starting with the very warm and hospitable hosts, it just kept getting better. sour server was personable, professional, and knowledgeable. The manager came to check in and had a friendly chat. The best part was CHEF BRANDON. He and his team not only made the absolute yummiest food , for each and everyone in our party, but he came to make sure we enjoyed it. it was an absolute 5 star experience. It was my sister’s birthday and wow did we get the royal treatment. We felt so catered to. Best Legals experience (and this is coming from a family that goes to Legal Seafoods for most of our family events). It couldn’t have been better ❤️ Thank you
   

   Legal Sea Foods - Park SquareResponded on 11 November 2024

   Greetings Deirdre, it brings us great satisfaction to know that we delivered a memorable experience here at Park Sq. It was a pleasure taking care of you all. Please come visit again soon! Best, Brigitte Boursiquot, GM
   

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10. D

    Denise

    Greater Boston

    9 reviews

    vip
    2.0

    9 reviews

    Dined on 6 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    For a restaurant that specializes in seafood. The food was horrible. The clam strips were rubbery and the haddock was uncooked. The corn was spiced up with ingredients not specified on menu. Service was slow. Had to ask for server.
    

    Legal Sea Foods - Park SquareResponded on 11 November 2024

    Dear Denise, We're sorry to hear that your experience at Legal Sea Foods - Park Square didn't meet your expectations. We take pride in our seafood, and it's disappointing to hear that the quality fell short. We also apologize for the slow service you experienced. We will take your feedback into account as we continuously strive to improve our customer experience. We hope you'll give us another chance to impress you in the future. If you feel so inclined to, please reach out at 617-982-0500 Regards, Brigitte Boursiquot
    

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