Legal Sea Foods - Chestnut Hill

Review summary

1. R

   Rosaria

   Malta

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Cibo sempre ottimo e pesce fresco, atmosfera rilassante
   

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2. C

   Catherine

   Greater Boston

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and our waiter was wonderful! We were there to celebrate a friend’s birthday. The waiter (I believe his name was Nate) picked up on that and brought her three ice cream bon bon’s to help celebrate! Nice touches like that keep us coming back to Legal’s,
   

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3. J

   Jose

   VIP

   Greater Boston

   10 reviews

   4.0

   10 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service was very slow. The rest of us had almost finished our dinner before one of us had received their main course.
   

   Legal Sea Foods - Chestnut HillResponded 4 days ago

   Hello Jose, We're truly sorry to hear about your recent experience dining with us. We always try to provide our guests with a smooth dining experience, and it's disappointing to hear that wasn't the case on your last visit. We appreciate your feedback about the service speed and will certainly address this with our team to ensure we improve. We're glad to hear that you enjoyed the food and we hope to have the opportunity to serve you again in the future. Happy New Year, Amy Murphy GM
   

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4. P

   Paul

   Greater Boston

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Long time diners at Legal Seafood. Crab cake appetizer is a favorite and was very disappointing, mushy, and cold. The server took it back to the kitchen and brought a second, which was better. My salmon was excellent, and the sides were fine. My wife's swordfish was good, but the sides were cold and had to be replaced. The server was very helpful and did her best to resolve the problems. She discussed with the manager and the manager, and the Crab cake was removed from the bill, and we were offered a free dessert. The manager came to the table and apologized for the problems and suggested that "no one wanted to work New Year's Eve." Nevertheless, we will be back.
   

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5. R

   Rania

   Greater Boston

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   When I called before I reserved, I was told the salmon used in the sushi and the seafood were wildly caught and not farm raised. Once we arrived there, I appreciated the waiter checking for me and they came back letting me know the seafood used in the sushi and the shrimps I ordered were all farm-raised. (Kuddos to the waiter). Not sure why I paid a high priced meal for farm-raised food? Also, I was hoping to be seated in the nicer area to the left of the reception desk, but we were seated to the right, closer to the restrooms area. Even though I was asked if I was ok with the seat before being seated, I did not know what to expect and said I was ok. Once there, I regretted it.
   

   Legal Sea Foods - Chestnut HillResponded 2 days ago

   Hello Rania, We're sorry to hear about your experience. We take pride in sourcing our seafood from farms that care for their animals humanely, and we're disappointed to hear that we didn't meet your expectations. We appreciate your feedback and will consider it as we continually strive to improve our guests' experiences. We hope you'll give us another chance to impress you in the future. Sincerely, Amy Murphy GM
   

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6. G

   George

   VIP

   Greater Boston

   20 reviews

   3.0

   20 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Disappointed. Fried scallops did not taste fresh and had a rubbery texture. Others in my party were satisfied with their lobster rolls.
   

   Legal Sea Foods - Chestnut HillResponded 4 days ago

   Hello George, Thank you for taking the time to share your feedback with us. We're sorry to hear that our fried scallops didn't meet your expectations and we're disappointed when we don't meet this standard. We're glad to hear that your party enjoyed their lobster rolls. We hope you'll give us another chance to impress you with our food in the future. Sincerely, Amy Murphy GM
   

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7. U

   Ulanda

   Greater Boston

   4 reviews

   3.0

   4 reviews

   Dined on 26 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Very disappointed that on OpenTable it did not indicate that the restaurant would be closing 15 minutes after I would schedule seating time
   

   Legal Sea Foods - Chestnut HillResponded 4 days ago

   Hello Ulanda, I apologize that Opentable did not update the closing time for Christmas Day. I will look into thaqt for future spevial days. Sincerely, Amy Murphy GM
   

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8. D

   David

   VIP

   Greater Boston

   59 reviews

   5.0

   59 reviews

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic wait person! Wonderful food! Thank you!
   

   Legal Sea Foods - Chestnut HillResponded 4 days ago

   Hello David, Thank you for the kind words and rave review! We look forward to seeing you again soon. Happy New Year, Amy Murphy GM
   

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9. C

   Colleen

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service! Legal Sea Foods is always consistently great.
   

   Legal Sea Foods - Chestnut HillResponded 4 days ago

   Hello Colleen, Thank you for the wonderful feedback about the food and service on your last visit! We look forward to seeing you again soon. Happy New Year, Amy Murphy GM
   

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10. S

    Sande

    VIP

    Greater Boston

    46 reviews

    4.0

    46 reviews

    Dined on 23 December 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great lunch combo but they raised the price since two weeks ago by $5 or $10 for 2.
    

    Legal Sea Foods - Chestnut HillResponded on 28 December 2024

    Hello Sande, We're thrilled to hear that you enjoyed your lunch combo. It's great to know that our team was able to provide a great experience for you. We understand your concern about the price increase, and we appreciate your understanding as we work on balancing our costs and offering the best value to our customers. We hope to see you again soon and promise to keep the cost in line! Sincerely, Amy Murphy GM
    

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