lala

Review summary

1. L

   Luis

   New York City

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Will start with the service and the crew, amazing. Everyone is approachable, kind and very attentive. You have questions, you will get an answer immediately. The ambience and experience was good. The restaurant is very elegant and at the same time very energetic. With that said, the volume of the music was more of a club house level. When dining with someone you cannot talk at a normal level you have to keep raising your voice so the person next to you can hear you. While at the bar it could be the perfect vibe, at dining is pretty annoying. Even the servers had to raise their voice to explain the dishes. The food and the kitchen service is great. Plates kept coming back to back with no delay and at the same time we did not felt rushed. The menu is really good. Many GREAT options for vegetarians and the variety of styles are good as well. We order the bread with confit garlic, crispy rice with tuna tartare, beef and caramelized onions dumplings and the spicy vodka rigatoni. It was perfection.
   

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2. O

   Osmarie

   Los Angeles

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   I have a reservation and 7:30 I was in my table 7:52, the hostess told me it was two hour limit, that give you Debbie down, if you want to eat in a restaurant not in the fast food, also I saw people without reservations pass by me, thank God for the waiter and the dessert are very good. I debating with myself if want to comeback.
   

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3. Y

   Yensie

   Caribbean

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you, Lala, for such a unique and memorable experience! The food was amazing, and the service was absolutely outstanding thanks to our waiter WyCliff. He truly made the evening special. I'm so grateful and can't wait to go back!✨
   

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4. L

   Luis

   Chicago

   22 reviews

   3.0

   22 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   The food we had was fantastic including the cocktails. My favorite was the tuna noodles - the tuna was delicious and that sauce was tasty. My favorite cocktail was La Bendición de Abuela (I believe it was called). The ambience is what anyone who wants to feel luxurious would imagine. The lighting was great as well both fostering a intimate and fun vibe. Unfortunately, I did not have the greatest experience checking in as there seem to be a miscommunication with OpenTable and how the host manages those reservations. I was told no tables were available but I saw I could reserve a table in the app. I reserve my table there in front of the host and showed there were tables available. Sadly, I ended up taking the pasta home that we ordered and was unable to have the complete dining experience with my loved one because it took about 50 minutes for it to come out after being told multiple times it was on its way. However, I appreciate that they addressed the customer issue and we left happy with the management and the staff acknowledging what occurred.
   

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5. K

   Karina

   Las Vegas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and ambience. Highly recommend! Must try Sweet corn Agnolotti pasta!
   

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6. Á

   Ángel

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Iván was excellent explaining the overall concept and proposing options to us. Simply amazing.
   

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7. B

   Brandon

   VIP

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 4

   Reservation was for 8pm and has a 15 minute grace period. Walked up at 8:16 and was informed reservations are automatically cancelled by system after 15 minutes. While I understand that, it’s not noted anywhere on their Open Table page. Additionally, hostess said that even if we arrived on time, we would’ve been waiting 20-25 minutes since the restaurant was overbooked. We were able to be seated still but at the raw bar which was totally fine. However, the overbooking was evident throughout the night. 3 items were no longer available and it took 40 minutes to get appetizers and then another 50 minutes after that to get entrees. There was also some incident taking place between another guest and the manager for a long time that was very noticeable in front of all the restaurant and should’ve been taken care of much more quickly. Our server did give us dessert on the house, which while nice, is the least that could’ve been done. He also prevented us from giving a tip. Again, while the gesture is appreciated, it’s not his fault that items were sold out and kitchen service is so slow and he shouldn’t have to suffer for that so we tipped anyway. The management is at fault for this as they are setting up their staff for failure. Food was good but not worth the hassle and wait time. Service needs major overhaul.
   

   lalaResponded 5 days ago

   Thank you for taking the time to share your detailed feedback. We sincerely apologize for the challenges you encountered during your visit. We truly appreciate your understanding and patience in being seated at the raw bar, and we’re grateful that you continued to enjoy your meal despite the circumstances. Please know that your comments about the service, kitchen's timing and management are being taken seriously. We are committed to providing an exceptional experience for all of our guests, and your review will help guide our future improvements. Thank you again for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide the high-quality experience you deserve. Warm regards, André
   

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8. M

   Mark

   Caribbean

   8 reviews

   1.0

   8 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   The hostess asked us to move aside and wait to be seated well, she did who knows what. There are plenty of empty tables that she could’ve immediately seated us at, but she had other things she needed to do. When I inquired as to why we couldn’t just take a table, she said she had to assign a waiter to the table 1st. I have never heard that before, but does that take more than 15 minutes? She also stated that there was a maximum time we were allowed to use our table of two hours. That turned out to be a huge joke because from the time we ordered our food, the time the food arrived at our table was three hours! I have no idea if it was because they are understaffed, which is bad management, or because forces you to buy many more alcoholic beverages to avoid boredom waiting for your meal results in more profit to the restaurant. in any event, I will never go back
   

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9. A

   Alex

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great, one of the best restaurants I have visited.
   

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10. I

    Irvelisa

    Caribbean

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Una experiencia maravillosa, el servicio es a otro nivel, la calidad, la comida, el ambiente y sus empleados, definitivamente de excelencia. Recomendado full
    

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